You can use the Verizon Privacy Dashboard or our dedicated privacy toll-free number (800) 333-3972 to request a download of your personal information under the CCPA. It may take us up to 45 days to gather your information. Below is an overview of how to download and view your information.
When your download file is complete:
- If you have an SMS capable mobile device, you will receive a text message that your file is ready for download and the password to extract your file. You will receive a separate SMS and an e-mail informing you that your download file will be available for download for next 15 days and providing a link to the Verizon Privacy Dashboard. Please note: your file will expire from the Verizon Privacy Dashboard within 15 days from "Your File is Ready" notification and if not downloaded within that period, you will have to initiate a new data download request.
- If you don't have a SMS capable mobile device, you will receive a "Your Verizon Download File is Ready" e-mail with a link to the Verizon Privacy Dashboard. Additionally, you will receive a separate e-mail with a password to extract your file.
Note: If you lost the file access/extraction password you can request for it to be resent to you using the Verizon Privacy Dashboard. Learn how to request your file access/extraction password.
Below are examples of what your message will look like depending on which one you get. Additionally, if you requested an advanced download via the Toll Free number, the message will include a link to the Verizon Privacy Dashboard screen with a sensitive information consent.