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Page contents

Download and view your personal data file from the Verizon Privacy Dashboard

Sign in to the Verizon Privacy Dashboard

  1. Overview

    2.

    You can use the Verizon Privacy Dashboard or our dedicated privacy toll-free number (800) 333-3972 to request a download of your personal information under the CCPA. It may take us up to 45 days to gather your information. Below is an overview of how to download and view your information.

    When your download file is complete:

    • If you have an SMS capable mobile device, you will receive a text message that your file is ready for download and the password to extract your file. You will receive a separate SMS and an e-mail informing you that your download file will be available for download for next 15 days and providing a link to the Verizon Privacy Dashboard. Please note: your file will expire from the Verizon Privacy Dashboard within 15 days from "Your File is Ready" notification and if not downloaded within that period, you will have to initiate a new data download request.
    • If you don't have a SMS capable mobile device, you will receive a "Your Verizon Download File is Ready" e-mail with a link to the Verizon Privacy Dashboard. Additionally, you will receive a separate e-mail with a password to extract your file.

      Note: If you lost the file access/extraction password you can request for it to be resent to you using the Verizon Privacy Dashboard. Learn how to request your file access/extraction password.

    Below are examples of what your message will look like depending on which one you get. Additionally, if you requested an advanced download via the Toll Free number, the message will include a link to the Verizon Privacy Dashboard screen with a sensitive information consent.

  2. Download your personal data file

    3.

    1. When your download file is ready we will notify you by SMS (text message) and email. If you don't have an SMS-capable device, you'll just receive an email. Follow the link in the message to sign in to the Verizon Privacy Dashboard.
    2. In the "Which Verizon Service Do You Use?" section, select your type of Verizon service.

    3. Sign in using your mobile number/User ID and password.

    4. If you requested your data online, please skip to the next step. If you requested your download file via our dedicated privacy toll-free number at (800) 333-3972, you will be presented with the below sensitive information attestation page. Click on Agree and Continue.

    5. You will land on the "Know What you Share with Us" page. Click the click here link in the green banner on the top of the page:

    6. On the "Your File is Ready Page", tap or click Continue

      .
    7. Tap or click Request code.

    8. You will receive the authorization code via SMS. Enter the code and tap or click Continue.

    9. EXCEL File Format: If you selected the Excel file format, click Download File on the "For your safety" page:



      The Excel files can be opened with Microsoft Office, OpenOffice or Google Sheets and you will need the provided password to open the file. When the file is opened, you will see one XLSX file with a unique worksheet tab for each of the personal data categories, including the two Read Me files.

      Refer to 'Open and Understand the "Read Me Second-Data Guide" File' section for instructions on how to view and understand the information in your individual data categories.

    10. If you selected JSON or CVS as the file format, tap Download file on the "For your safety" page. Next, follow the instructions below for extracting and opening the file on your specific device type and browser.

  3. Zipped JSON or CSV Formats Only: Extract and Open the file on a Windows OS Computer

    4.

    Note: Since your download file is password-protected, you must have Zip-7 file archiver software to successfully download your file onto a Windows or Macintosh computer. You can download Zip7 for free at https://www.7-zip.org/download.html.

    Choose your browser below to view instructions:

    Internet Explorer

    1. From the "For your safety page" after clicking the Download File button, a pop-up will appear at the bottom of your screen. Click Save.

    2. When the "Download is completed" pop-up appears at the bottom of the screen, click on Open Folder.

    3. The zip folder will appear in your Downloads. Right click on the zip folder and scroll to 7-Zip and click Extract To…

    4. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device).

      Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box.

    5. Click Close.

    6. Double-click on the extracted folder to access individual files.

    7. Double click on each file to open and review your personal information.
    8. Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.

    Google Chrome

    1. From the "For your safety page" after clicking the Download File button, click Save to save the zip folder in your Downloads or a different location on your PC.

    2. The zip folder will appear at the bottom left corner of your screen. Click on the zip folder to open it in your Downloads.

    3. The zip folder will appear in your Downloads. Right click on the zip folder and scroll to 7-Zip and click Extract To…"

    4. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device).

      Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box.

    5. Double-click on the extracted folder to access individual files.

    6. Double click on each file to open and review your personal information.

    7. Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.

  4. Zipped JSON or CSV Formats Only: Extract and Open the File on a Macintosh Computer

    5.

    Since the download file is password-protected, you must have Keka-the MacOS file archiver software to successfully download your file on the Mac computer. You can download Keka-the MacOS file archiver for free at https://www.keka.io/en/.

    1. From the "For your safety" page, click Download file.

    2. Click Allow when you see the pop-up asking if you want to allow downloads.

    3. The ZIP folder you downloaded will appear in the Downloads section at the top right corner of the screen. Click the arrow to view the ZIP file.

    4. In your Mac Finder, click on Recents to find your zipped folder.

    5. Right-click on the folder and under Open With, select Keka.

    6. Select the location to save your file and, on the next screen click Extract.

    7. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device).

      Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box.

      Click on Done.

    8. The extracted folder will be saved in your selected location. Double-click on the folder to open and review individual files with various categories of personal information.
    9. Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.

  5. Zipped JSON or CSV Formats Only: Extract and Open the File on an Android Device

    6.

    Since the download file is password-protected, you must have the 7Zipper application to successfully download your file on an Android mobile device. You can download the 7Zipper File Explorer application for free by going to the Google play store on your device and searching for:

    1. From the "For your safety" page, tap Download file.

    2. The zipped folder will appear at the bottom of the screen.

    3. Open the 7Zipper app and tap SD Card.

    4. Go to the "Download" folder and double-tap on the folder.

    5. Click on the folder to get an Input Password window. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device).

      Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box.

    6. Double tap on individual files to review your personal information.

      Note: .CSV files are best viewed in a spreadsheets program, such as Google Sheets. This is available for free in the Google Play store.

    7. Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.

  6. Zipped JSON or CSV Formats Only: Extract and Open the File on an iOS Device

    7.

    Since the download file is password-protected, you must have the Unzip application to successfully download your file on an Apple IOS mobile device. You can download the Unzip-Zip File Opener application for free at https://apps.apple.com/us/app/unzip-zip-file-opener/id1281374098.

    1. From the "For Your Safety" screen: You will be asked for confirmation of the download. Tap on Download.

    2. The download icon will appear at the top right of the screen.

    3. Tap on a zip file to download it into your iCloud Drive Downloads. When "Downloads" opens, tap on the zip file and hold the folder to see the menu. Select Share from the menu.

    4. Select Open in Unzip.

    5. In the Unzip app, tap on the file.

    6. Enter the download file access password you received in the SMS (or e-mail if you don't have an SMS capable device). For password reference, see this screenshot.

      Note: Since passwords are randomly generated and contain special characters, copy the password from the e-mail or SMS and paste it into the "Enter Password" text box.

      Tap OK.

    7. Here's how the extracted folder will look in the Unzip app:

    8. Tap on the folder to open it and see individual download files, separated by the category of personal information.

    9. Refer to the Open and Understand the "Read Me Second-Data Guide" File section for instructions on how to view and understand the information in your individual download files.

  7. Request a new file access/extraction password

    8.

    If the download file extraction password has not been received or was lost, follow the steps below to request a new password:

    1. Go to the Verizon Privacy Dashboard.
    2. Under Information Requests, click Request History.
    3. Under Status, click on Resend Password.



    4. The password will be sent to the mobile number or email address we have on record.

  8. Open and Understand the “Read Me Second-Data Guide” File

    9.

    1. If you’ve requested the Excel file format, you will see one XLSX file with a unique worksheet tab for each of the personal data categories, including the two Read Me files.
    2. If you've requested CSV or JSON format, and once extracted, you will see multiple individual CSV, or JSON files containing data for various categories of your personal information. The number of files may vary depending on the category(ies) of personal information you requested and the data available in Verizon systems for each category. This is a complete list of files / data categories that you may be receiving:
      Categories of Personal Information
      		 Subcategories/Download File Names
      Account & Identity: Information that allows us to recognize you and your account. This includes your personal information and account or device identifiers we use to help verify that it's you before we disclose information or make changes to your account. We also use this information to communicate with you about your account and recommend new services to you, including targeted ad content. Contact Info and Personal Identifiers
      Government Identifiers
      Account Settings and Preferences
      Billing and Financial Information
      Product History
      Credit Information
      Technical Identifiers
      Collections Information
      Payment History
      Purchase History
      Network & Customer Activity: Information generated when you use or interact with our products and services. This category may include additional information, such as records about the calls or text messages you've made or received; geolocation information about your device based on its connection to network cell sites; data usage records of the amount of data you've consumed over time and any associated network information or metadata; a record of your account order activity; or customer activity; which includes records of your visits to Verizon stores and communications with customer service. Device Information
      Device Apps
      Voice Call Records. See below for an example.
      Text Records
      Data Usage Records See below for an example.
      Internet Browsing. See below for an example.
      Customer Activity
      Notifications
      UP Rewards
      Order Activity
      Third-party Insights: Inferences about you and your activity that we use to personalize our services and offers. General Inferences
      Add-Ons: Information from additional products and features included in your account (this is not the exhaustive list). Call Filter
      Digital Secure
      Dynamic Preload Platform
      Hum
      Smart Family
      Safe Wi-Fi
      Verizon Cloud
    3. In the list of files, you will also see a file titled "ReadMe File."
      1. “Read Me First-Instructions”: a txt file type that provides instructions for the data guide; and
      2. “Read Me Second-Data Guide”- a csv file.
    4. To help you understand the information in your files, the “Read Me Second-Data Guide” File guide contains definitions and descriptions of the data fields/column headings in your download. For example, the label ACCT_NUM in your download will be listed here with the descriptive label "Account Number" along with a definition. Note that some data columns may appear in more than one of your download files.
    5. To view your personal data, double click (or tap) on each individual file to open it. If you need further explanation of the data field you can search the "Read Me File" for that data field to view its description and definition. Follow these instructions to search the “Read Me Second-Data Guide” file to find a description of the data field:
      1. For this example, open the Line Information CSV.

      2. Copy the data field name Date Of Entry from the file.
      3. Open "Read Me Second-Data Guide" file and select entire file.
      4. Press CTRL+F in the "Read Me Second-Data Guide" file and paste Date Of Entry into the search field. Click on Find Next. Column B will have a short business term title and Column C will have a more detailed definition of the data field:

    6. You can also find an explanation of fields in cells with a red arrow in the top right. See the sample files below for examples.





  9. Troubleshooting

    10.

    Choose your issue below for troubleshooting info:

    Avoid Download Extraction Issues - Follow these tips if you have issues extracting your download file.

    1. Use the recommended ZIP apps: Since download files are zipped in a password protected folder, you should always use the software specified in these instructions to extract the content of the zip folder on one or multiple devices:
      1. 7-Zip file archiver to successfully extract your file onto a Windows IOS Desktop or Laptop PC.
      2. Keka-the MacOS file archiver software to successfully extract your file on the Mac computer.
      3. 7Zipper application to successfully extract your file on an Android mobile device and/or
      4. Unzip application to successfully extract your file on an Apple IOS mobile device
    2. Follow the instructions in this guide: To avoid extraction errors, follow the step-by-step instructions in this document specific to your device and a browser in order to successfully extract your files.
    3. Contact Support for your app: For specific questions related to troubleshooting of the 7-Zip Nd Keka 3rd party software, please refer to the below resources:
      1. Trouble downloading 7-Zip software:
        1. If you have trouble downloading 7-Zip, please refer to 7-Zip’s technical support website at: https://www.7-zip.org/support.html.
      2. Trouble downloading Keka software:
        1. If you have trouble downloading Keka, please refer to Keka’s Issues support website at https://github.com/aonez/Keka/wiki.

    File Displays No Data/ Corrupt

    Note regarding masked data: For security, highly sensitive information in your download file(s) will not be displayed and/or will be masked. Examples of such information are: your credit card information, Social Security number and authentication credentials. These pieces of data will be represented in the file with “Masked for Security” or will be partially masked with zeroes.

    If your files display no data or are corrupt:

    1. Repeat the extraction steps, specifically, re-copy and re-paste the correct extraction password.
    2. Exit the Verizon Privacy Dashboard and Reinitiate File Download & Extraction Steps.
    3. Reboot your Computer or Device.
    4. Uninstall and Reinstall the 3rd Party Software you selected to Download your file.
    5. Download and Extract the File Onto a Different Device.
    6. Check to see what Recovery Tools are included on your Computer’s Operating System.
    7. Reinitiate a new File Download Request using the Verizon Privacy Dashboard.
    8. Continued challenges with the actual data on the file itself, contact Verizon Customer Service:
      • Verizon Wireless Postpaid: 1 (800) 922-0204
      • Verizon Wireless Prepaid: 1 (800) 888-294-6804
      • Verizon Wireline: 1 (888) 294-6804

    Internet Browser not supported

    Please refer to our "Website Browser Compatibility" webpage for more information: https://www.verizonwireless.com/support/web-browser-compatibility/

    Downloaded file not showing

    If your download file is not showing, refer to the Support page below for the browser you’re using.

    Downloading files on a mobile device