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LG Extravert™ 2 - Support Overview

Find device-specific support and online tools for your LG Extravert 2.
Activate and setup
Learn how to activate and set up your Extravert 2.

Troubleshoot Extravert 2
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - LG Extravert™ 2

Here's how to set up and customize the display for your Extravert 2.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Extravert™ 2

Here's how to perform an over-the-air firmware update on your Extravert 2 if it doesn't update automatically.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - LG Extravert™ 2

Here's how to quickly navigate through the initial activation setup screens on your Extravert 2.

Remove SD / Memory Card - LG Extravert™ 2

Here's how to remove the SD / memory card from your Extravert 2.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files to Device - LG Extravert™ 2

Here's how to transfer music files from a computer to your Extravert 2.

Move Pictures / Videos from Device - LG Extravert™ 2

Here's how to transfer picture or video files from your Extravert 2 to a computer.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - LG Extravert™ 2

Here's how to take picture with your Extravert 2 and send it to online storage.

Take and Send a Video to Online Album - LG Extravert™ 2

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG Extravert 2.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG Extravert 2: Getting to Know Back of Your Phone

Learn more about the back of your LG Extravert 2.

LG Extravert 2: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG Extravert 2.

LG Extravert 2: Turning Your Phone On and Off

Learn how to power on and shut down your LG Extravert 2.

Battery & Power

Insert / Remove Battery - LG Extravert 2

Here's how to insert / remove the battery for your Extravert 2.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Extravert™ 2

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Extravert 2.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - LG Extravert™ 2

To make your Extravert 2 visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Extravert™ 2

Here's how to send a contact on your LG Extravert 2 via Bluetooth.

Turn Bluetooth® On / Off - LG Extravert™ 2

Here's how to turn Bluetooth for your Extravert 2 on or off.

Calendar

Add a Calendar Event - LG Extravert™ 2

Here's how to add, delete or edit info in the calendar on your Extravert 2.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG Extravert™ 2

Here's how to change the way your Extravert 2 answers calls.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Extravert™ 2

Here's how to place a call from your Extravert 2.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - LG Extravert™ 2

To clear the call history on your Extravert 2, check out this info.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG Extravert 2: Making a Phone Call

An interactive guide on how make phone calls using your LG Extravert 2.

Manage DTMF Tones - LG Extravert™ 2

If you're calling into an automated system (e.g., Voicemail) from your Extravert 2 and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG Extravert™ 2

Here's how to place a conference call on your Extravert 2.

Redial - LG Extravert™ 2

Here's how to manually redial a number called from your Extravert 2.

Redial Settings - LG Extravert™ 2

Here's how to configure redial settings on your Extravert 2.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Extravert™ 2

Here's how to reset the call timers on your Extravert 2.

Restriction Settings - LG Extravert™ 2

To allow or restrict access to services on your LG Extravert 2, view this info.

Speed Dial - LG Extravert™ 2

Here's how to add a speed dial to your Extravert 2.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG Extravert™ 2

To turn Verizon network services on/off or if they aren't functioning on your Extravert 2, view this info.

View Call History - LG Extravert™ 2

Here's how to view the call history of your Extravert 2.

Voice Activated Dialing - LG Extravert™ 2

Here's how to use the voice-activated dialing feature on your LG Extravert 2.

Camera, Photos & Videos

Common Camera Settings - LG Extravert™ 2

Here's info on common camera settings (e.g., flash, timer, etc.) for your LG Extravert 2.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Extravert 2: Changing the Picture Storage Location

A visual guide for changing the picture storage location on your LG Extravert 2.

LG Extravert 2: Recording a Video

Learn how to record a video using your LG Extravert 2.

LG Extravert 2: Taking a Picture

Discover how to take a photo using your LG Extravert 2.

Move Pictures / Videos from Device - LG Extravert™ 2

Here's how to transfer picture or video files from your Extravert 2 to a computer.

Move Pictures / Videos to SD / Memory Card - LG Extravert™ 2

Here's how to move pictures / videos from internal storage on your LG Extravert 2 to an SD / memory card.

Record and Send Video via Messaging - LG Extravert™ 2

Here's how to record and send a video using your Extravert 2.

Send an Existing Picture to Online Album - LG Extravert™ 2

Here's how to send saved pictures to Verizon Cloud from your LG Extravert 2.

Send an Existing Video to Online Album - LG Extravert™ 2

Here's how to send an existing video to your online album on your Extravert 2.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture to Online Album - LG Extravert™ 2

Here's how to take picture with your Extravert 2 and send it to online storage.

Take and Send a Picture via Messaging - LG Extravert™ 2

Here's how to take and send a picture with your Extravert 2.

Take and Send a Video to Online Album - LG Extravert™ 2

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your LG Extravert 2.

View Pictures / Videos - LG Extravert™ 2

Here's how to view pictures and/or videos on your Extravert 2.

Computer/PC Connectivity

Media Transfer Protocol (MTP) Setting - LG Extravert™ 2

Here's how to configure media transfer protocol (MTP) on your Extravert 2.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - LG Extravert™ 2

Here's how to add a contact to your Extravert 2.

Caller ID Image - LG Extravert™ 2

Here's how to set or change the image for a saved contact on your LG Extravert 2.

Delete a Contact - LG Extravert™ 2

Here's how to remove a contact from your Extravert 2.

Edit a Contact - LG Extravert™ 2

Here's how to edit a contact on your Extravert 2.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG Extravert 2: Adding a Contact

Learn how to add a new contact to your LG Extravert 2.

LG Extravert 2: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG Extravert 2.

LG Extravert 2: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your LG Extravert 2 without looking at it.

Send Contact via Bluetooth® - LG Extravert™ 2

Here's how to send a contact on your LG Extravert 2 via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - LG Extravert™ 2

Here's how to view the device ID (ESN / MEID) for your Extravert 2.

View PRL / ERI ID - LG Extravert™ 2

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Extravert 2.

View Phone Number - LG Extravert™ 2

Here's how to view the phone number for your Extravert 2.

Device Settings

Adjust Backlight - LG Extravert™ 2

Here's how to adjust the backlight on your Extravert 2.

Adjust Brightness Settings - LG Extravert™ 2

Here's how to adjust screen brightness on your LG Extravert 2.

Adjust Display Settings - LG Extravert™ 2

Here's how to adjust the display settings (e.g., Charging Screen, Clock Format, etc.) for your Extravert 2.

Adjust Font Settings - LG Extravert™ 2

Here's how to adjust how text appears on your LG Extravert 2.

Alert Sounds - LG Extravert™ 2

Here's how to adjust alert sounds on your Extravert 2.

Answer Options - LG Extravert™ 2

Here's how to change the way your Extravert 2 answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - LG Extravert™ 2

Here's how to change the display color scheme on your Extravert 2.

LG Extravert 2: Accessing Settings

Explore how to access settings on your LG Extravert 2 to change alert sounds, turn off GPS and more.

LG Extravert 2: Changing Notification Sounds

Learn how to change notification sounds on your LG Extravert 2.

LG Extravert 2: Performing a Factory Reset

Learn how to perform a factory reset your LG Extravert 2.

Manage DTMF Tones - LG Extravert™ 2

If you're calling into an automated system (e.g., Voicemail) from your Extravert 2 and your dialpad entries aren't recognized, view this info.

Music Only Mode - LG Extravert™ 2

Here's how to put your Extravert 2 into a state where it can't connect to the Verizon network but can play music.

NAM Selection - LG Extravert™ 2

Here's how to switch your LG Extravert 2 between two different phone numbers that are programmed into it.

Phone Setup Wizard - LG Extravert™ 2

Here's how to quickly navigate through the initial activation setup screens on your Extravert 2.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

System Select - LG Extravert™ 2

Here's how to change the network mode selection setting on your Extravert 2.

Touchscreen Settings - LG Extravert™ 2

Here's how to adjust the touch screen sensitivity for your Extravert 2.

Turn Airplane Mode On / Off - LG Extravert™ 2

To turn Verizon network services on/off or if they aren't functioning on your Extravert 2, view this info.

View Call Timers - LG Extravert™ 2

Here's how to view call timers on your Extravert 2.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Extravert™ 2

Here's how to turn GPS location for your Extravert 2 on or off.

Home Screen

Banner Settings - LG Extravert™ 2

Here's how to configure the personalized greeting on the Home screen of your Extravert 2.

LG Extravert 2: Restarting Your Phone

An interactive guide on how to restart your LG Extravert 2.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browser Bookmarks - LG Extravert™ 2

Here's how to add a browser bookmark on your LG Extravert 2.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - LG Extravert™ 2

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Extravert 2, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

LG Extravert 2: Bookmarking a Website

Learn how to bookmark a website on your LG Extravert 2, so it's easy to find later.

LG Extravert 2: Clearing Browsing Data

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG Extravert 2.

LG Extravert 2: Navigating to a Website

Discover how to find a website using your LG Extravert 2.

Open Web Browser - LG Extravert™ 2

Here's how to open the default web browser on your LG Extravert 2.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set Shortcut - LG Extravert™ 2

Here's how to set a keypad shortcut on your Extravert 2 to quickly access menu items.

Text Message Entry Method - LG Extravert™ 2

Here's how to change the text entry method (e.g., T9 Word, Abc, etc.) for messages on your Extravert 2.

Turn Keyguard On / Off - LG Extravert™ 2

Here's how to lock or unlock the keypad on your Extravert 2.

Language

LG Extravert 2 Simulator: Changing the Language

Discover how to change the language settings on your LG Extravert 2.

Language Selection - LG Extravert™ 2

Here's how to change the language used on your Extravert 2.

Lock, Unlock, Password & Security

LG Extravert 2: Activating Your Device

A visual guide for activating your LG Extravert 2.

Lock Code - LG Extravert™ 2

Here's how to enter or change a lock code on your LG Extravert 2.

Set Up Phone Lock - LG Extravert™ 2

Here's how to set up screen lock options on your Extravert 2.

Unlock the Device - LG Extravert™ 2

To unlock the screen on your Extravert 2, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - LG Extravert™ 2

Here's how to free up space if your Extravert 2 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - LG Extravert™ 2

Here's how to erase all data on the SD / memory card of your Extravert 2.

Insert SD / Memory Card - LG Extravert™ 2

Here's how to insert an SD / memory card into your LG Extravert 2.

Memory Save Location - LG Extravert™ 2

Here's how to change the location where your LG Extravert 2 saves media files.

Move Pictures / Videos to SD / Memory Card - LG Extravert™ 2

Here's how to move pictures / videos from internal storage on your LG Extravert 2 to an SD / memory card.

Remove SD / Memory Card - LG Extravert™ 2

Here's how to remove the SD / memory card from your Extravert 2.

Music

Move Music Files to Device - LG Extravert™ 2

Here's how to transfer music files from a computer to your Extravert 2.

Music Only Mode - LG Extravert™ 2

Here's how to put your Extravert 2 into a state where it can't connect to the Verizon network but can play music.

Play Music Files - LG Extravert™ 2

Here's how to play music files on your Extravert 2.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Navigating & Multitasking

LG Extravert 2: Opening Apps

A visual guide for opening apps on your LG Extravert 2.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - LG Extravert™ 2

Here's how to perform an over-the-air firmware update on your Extravert 2.

Install Device Software Update - LG Extravert™ 2

To check for or to install software updates on your Extravert 2, view this info.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Extravert™ 2

Here's how to perform an over-the-air firmware update on your Extravert 2 if it doesn't update automatically.

Master Reset - LG Extravert™ 2

Here's how to restore your Extravert 2 to factory default settings.

View Software Version - LG Extravert™ 2

To view the software version your LG Extravert 2 is running, check out this info.

SIM Card

LG Extravert 2 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your LG Extravert 2 to add memory for photos, videos, music, documents and more.

Sounds, Volume & Audio

Alert Sounds - LG Extravert™ 2

Here's how to adjust alert sounds on your Extravert 2.

Service Alerts - LG Extravert™ 2

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Extravert 2.

Sound Easy Set-Up - LG Extravert™ 2

Here's how to set notification sounds on your LG Extravert 2.

Use Speakerphone - LG Extravert™ 2

To utilize the speakerphone functionality on your Extravert 2, view this info.

Vibrate Mode - LG Extravert™ 2

Here's how to turn vibrate mode for your Extravert 2 on or off.

Volume Controls - LG Extravert™ 2

Here's how to adjust volume if your Extravert 2 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Extravert™ 2

Here's how to check settings on your Extravert 2 if you're not receiving your picture / video messages.

Auto Save Messages - LG Extravert™ 2

Here's how to auto save messages on your Extravert 2.

Create and Send a Text Message - LG Extravert™ 2

Here's how to create and send a text message on your Extravert 2.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - LG Extravert™ 2

Here's how to delete messages on your Extravert 2.

Record and Send Video via Messaging - LG Extravert™ 2

Here's how to record and send a video using your Extravert 2.

Save a Picture / Video Message - LG Extravert™ 2

Here's how to save a picture or video file sent as a message to your Extravert 2.

Send Existing Picture via Messaging - LG Extravert™ 2

Here's how to send a saved picture from your LG Extravert 2 to a messaging recipient.

Send Existing Video via Messaging - LG Extravert™ 2

Here's how to send a saved video on your Extravert 2 to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - LG Extravert™ 2

Here's how to change the text entry method (e.g., T9 Word, Abc, etc.) for messages on your Extravert 2.

Text Message Signature - LG Extravert™ 2

To add, remove or edit the text message signature on your Extravert 2, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Extravert™ 2

To receive delivery confirmation for messages sent from your LG Extravert 2, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - LG Extravert™ 2

Here's how to view text messages on your Extravert 2.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - LG Extravert™ 2

Here's how to cut, copy and paste text on your Extravert 2.

Visual & Hearing Accessibility

Common Accessibility Settings - 4G Basic Phone (LG)

Here's how to turn on your accessibility options on your LG 4G Basic Phone.

Manage TTY Settings - LG Extravert™ 2

To change the TTY settings on your Extravert 2, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Extravert™ 2

Here's how to change the display color scheme on your Extravert 2.

LG Extravert 2: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG Extravert 2.

Set Wallpaper - LG Extravert™ 2

Here's how to set the Home screen image on your Extravert 2.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55