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Hatch Premium FAQs

Hatch is no longer available: The Hatch app has been discontinued by Hatch Entertainment and is no longer available. If you were subscribed to Hatch Premium, your subscription automatically ended on 12/31/2020 and you will no longer be billed. You will no longer be able to use the Hatch service to play games or access any saved game data.

For issues related to the Hatch app, contact Hatch Customer Service online at www.playhatch.com/support or by email at support@hatch.com.

For issues related to your bill or internet connectivity issues, contact Verizon Customer Service.

24/7 automated phone system: call *611 from your mobile