Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

HTC Desire® 626 - Support Overview

Find device-specific support and online tools for your HTC Desire 626.
Troubleshoot Desire 626
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - HTC Desire® 626

Here's how to quickly set up your Desire 626.

Activate / Set Up Device - HTC Desire® 626 4G LTE Prepaid

Here's how to quickly set up your HTC Desire 626 4G LTE Prepaid.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Adjust Account Sync Settings - HTC Desire® 626

Here's how to view sync settings on your Desire 626 if you're not receiving email and app notifications.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

HTC Desire 626 Quick Reference Guide (PDF)

Get to know your HTC Desire 626 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Software Upgrade Assistant (HTC) - Initial Setup

Here's how to install the HTC Software Upgrade Assistant on your computer/PC or Mac.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Turn Android™ Device Protection On / Off - HTC Desire® 626

Here's how to turn Android Device Protection for your HTC Desire 626 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export Contacts to SD / Memory Card - HTC Desire® 626

Here's how to export contacts to an SD / memory card in your Desire 626.

Import Contacts from SD / Memory Card - HTC Desire® 626

Here's how to import contacts from an SD / memory card to your Desire 626.

Move Files from Internal Storage to SD / Memory Card - HTC Desire® 626

Here's how to move files from internal storage on your Desire 626 to an SD / memory card.

Move Media Files to / from Computer - HTC Desire® 626

Here's how to transfer pictures, video or music files between your HTC Desire 626 and a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

View Device Screen on TV - HTC Desire® 626

Here's how to view your HTC Desire 626 screen on a different display (TV, etc.).

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

HTC Desire® 626 Online Simulator: Creating an HTC Account

Learn how to create an HTC account on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your HTC Desire 626.

HTC Desire® 626 Online Simulator: Turning the Phone On and Off

Learn how to turn your HTC Desire 626 on and off.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

View Signal Strength - HTC Desire® 626

Here's how to view signal strength on the Desire 626.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

HTC Desire® 626 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Desire 626.

HTC Desire® 626 Online Simulator: Using Extreme Power Saving Mode

Discover how to use Extreme Power Saving mode on your HTC Desire 626.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - HTC Desire 626

Here's how to restart your Desire 626 if it crashes and resets, freezes or runs slowly.

Turn Automatic App Restore On / Off - HTC Desire® 626

Here's info on backing up and restoring app data on your Desire 626.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

Turn Power Saver On / Off - HTC Desire® 626

Here's how to turn 'Extreme power saving mode' on or off to help manage battery performance for your HTC Desire 626.

View Battery Info - HTC Desire® 626

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Desire 626.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

HTC Desire® 626 Online Simulator: Pairing with a Bluetooth® Device

Learn how to pair your HTC Desire 626 with your Bluetooth device.

HTC Desire® 626 Online Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a tablet or printer, with your HTC Desire 626.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - HTC Desire® 626

Here's how to send a contact on your Desire 626 via Bluetooth.

Turn Bluetooth On / Off - HTC Desire 626

Here's how to turn Bluetooth for your Desire 626 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - HTC Desire 626

Here's how to add or remove a speed dial number on your HTC Desire 626.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - HTC Desire® 626

Here's how to send unwanted calls directly to Voicemail for your Desire 626.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - HTC Desire® 626

Here's how to place a call from your Desire 626.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

HTC Desire® 626 Simulator: Calling by Voice

Discover how to use your voice to place a call with your HTC Desire 626 smartphone.

HTC Desire® 626 Simulator: Changing the Ringtone

Learn how to change the ringtone on your HTC Desire 626 smartphone.

HTC Desire® 626 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your HTC Desire 626 smartphone.

HTC Desire® 626 Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your HTC Desire 626.

HTC Desire® 626 Simulator: Placing a Call to a New Number

Learn how to use your HTC Desire 626 to call a new number.

HTC Desire® 626 Simulator: Returning to a Call

A visual guide on how to return to a call on your HTC Desire 626.

HTC Desire® 626 Simulator: Setting to Silent

A visual guide for setting your HTC Desire 626 to silent.

HTC Desire® 626 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your HTC Desire 626 smartphone.

HTC Desire® 626 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 using your HTC Desire 626.

HTC Desire® 626 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your HTC Desire 626 to Airplane mode.

HTC Desire® 626 Simulator: Viewing a Missed Call and Adding It as a Contact

A visual guide for viewing a missed call and adding it as a contact on your HTC Desire 626 smartphone.

Manage DTMF Tones - HTC Desire® 626

If you're calling into an automated system (e.g., Voicemail) from your Desire 626 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - HTC Desire® 626

Here's how to place a conference call from your Desire 626.

Redial - HTC Desire® 626

Here's how to redial a number from your Desire 626.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - HTC Desire® 626

To turn Verizon network services on/off or if they aren't functioning on your Desire 626, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - HTC Desire® 626

To view or clear the call history on your HTC Desire 626, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - HTC Desire® 626

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HTC Desire 626.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HTC Desire® 626 Online Simulator: Adjusting the Video Setting for Sharing

Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Changing the File Size of Pictures

A visual guide for changing the file size for easier sharing on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Recording a Video

Learn how to record a video using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Setting Your Volume Button Option

Learn how to set the Volume buttons for Camera features on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Taking a Picture

Learn how to take a picture using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your HTC Desire 626.

HTC Desire® 626 Online Simulator: Turning the Flash On and Off

A visual guide to turning the flash on and off for taking pictures with your HTC Desire 626.

HTC Desire® 626 Online Simulator: Zooming In and Out

Learn how to zoom in and out for taking photos on your HTC Desire 626.

HTC Desire® 626 Simulator: Creating a Video in Zoe™

Learn how to create a video in Zoe on your HTC Desire 626.

HTC Desire® 626 Simulator: Sharing a Video in Zoe™

Learn how to post a Zoe video on your HTC Desire 626.

Move Media Files to / from Computer - HTC Desire® 626

Here's how to transfer pictures, video or music files between your HTC Desire 626 and a computer.

Record and Share a Video - HTC Desire® 626

Here's how to record and send a video using your Desire 626.

Share Picture from Gallery - HTC Desire® 626

Here's how to share a saved picture from your Desire 626.

Share Video from Gallery - HTC Desire® 626

Here's how to share a saved video from your HTC Desire 626.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - HTC Desire® 626

Here's how to take and share a picture from your Desire 626.

View Pictures / Videos - HTC Desire® 626

Here's how to view pictures and/or videos on your Desire 626.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - HTC Desire® 626

Here's how to use your Desire 626 as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - HTC Desire® 626

If you need to facilitate a connection between your device and a computer with the Android SDK, view this info.

Contacts

Add a Contact - HTC Desire® 626

Here's how to add a contact to your Desire 626.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - HTC Desire® 626

Here's how to configure how your contacts display on your HTC Desire 626.

Delete a Contact - HTC Desire® 626

Here's how to remove a contact from your Desire 626.

Edit a Contact - HTC Desire® 626

Here's how to edit a contact on your HTC Desire 626.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - HTC Desire® 626

Here's how to export contacts to an SD / memory card in your Desire 626.

HTC Desire® 626 Online Simulator: Adding a Contact

Learn how to add a new contact to your HTC Desire 626.

HTC Desire® 626 Online Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to a contact on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Assigning a Ringtone to a Contact

Learn how to set a ringtone for a contact on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Creating a Group and Adding Contacts to It

Learn how to create a group of contacts on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your HTC Desire 626.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contacts from SD / Memory Card - HTC Desire® 626

Here's how to import contacts from an SD / memory card to your Desire 626.

Link / Unlink Contacts - HTC Desire® 626

Here's how to link or unlink duplicate contacts in your Desire 626.

Send Contact via Bluetooth® - HTC Desire® 626

Here's how to send a contact on your Desire 626 via Bluetooth.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - HTC Desire® 626

Here's how to view where a phonebook contact on your HTC Desire 626 was imported from.

Data

Allow / Deny Data Roaming - HTC Desire® 626

Here's how to check settings if you can't connect to the internet or send/receive messages on your Desire 626.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Manage Data Usage - HTC Desire® 626

Here's how to change the data usage cycle and set data warnings and / or limits on your Desire 626.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - HTC Desire® 626

Here's how to view / restrict the amount of data an app on your Desire 626 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - HTC Desire® 626

If your Desire 626 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - HTC Desire® 626

Here's how to view the device ID (IMEI) for your Desire 626.

View MAC Address - HTC Desire® 626

Here's how to view the Wi-Fi MAC address for your Desire 626.

View Phone Number - HTC Desire® 626

Here's how to view the phone number for your Desire 626.

Device Settings

Adjust Brightness / Display Settings - HTC Desire 626

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Desire 626.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

HTC Desire® 626 Online Simulator: Accessing Settings

Learn how to access settings on your HTC Desire 626 for actions such as changing alert sounds or turning off GPS services.

HTC Desire® 626 Online Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your HTC Desire 626 by adjusting the screen timeout.

Manage Do Not Disturb Settings - HTC Desire® 626

If your HTC Desire 626 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Set Up Printing - HTC Desire® 626

Here's how to set up and add a printer to your Desire 626.

Turn Phone Storage Encryption On / Off - HTC Desire® 626

Here's how to enable / disable phone storage encryption for your Desire 626.

Turn Screen Inversion On / Off - HTC Desire® 626

If the color scheme on your HTC Desire 626 is reversed, view this.

Turn Screen Rotation On / Off - HTC Desire® 626

If the display on your Desire 626 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - HTC Desire® 626

Here's how to set up a personal / corporate email account on your Desire 626.

Add an Existing Google™ Account - HTC Desire® 626

Here's how to add an existing Google account to your Desire 626.

Compose and Send Email Message - HTC Desire® 626

Here's how to create and send an email message from your Desire 626.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Create a New Google™ Account - HTC Desire® 626

Here's how to create a new Google account on your ccount - HTC Desire® 626.

Delete Email Messages - HTC Desire® 626

Here's how to delete email messages from your HTC Desire® 626.

Email Account Common Settings - HTC Desire® 626

Here's info on common personal email settings (e.g., account name, etc.) for your HTC Desire 626.

Email Account Data Usage Settings - HTC Desire® 626

To modify data usage options for the personal email account on your Desire 626, view this info.

Email Account Notification Settings - HTC Desire® 626

If you're not getting notifications for the personal email on your Desire 626, view this info.

Email Account Password and Server Settings - HTC Desire® 626

To update the personal email password/server settings for your HTC Desire 626, view this info.

Email Account Signature Settings - HTC Desire® 626

To enter or edit the personal email signature on your HTC Desire 626, view this info.

Email Account Sync Frequency Settings - HTC Desire® 626

To adjust the personal email sync frequency settings on your Desire 626, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

HTC Desire® 626 Online Simulator: Forwarding an Email

Learn how to forward an email on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your HTC Desire 626.

HTC Desire® 626 Online Simulator: Replying to an Email

A visual guide for replying to an email on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sending an Email

A step-by-step visual guide for sending an email using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Setting Up Corporate Email

Learn how to access your work email on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Setting Up Personal Email

Discover how to access your existing email account on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Switching Between Email Accounts

Learn how to access different email accounts on your HTC Desire 626.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - HTC Desire® 626

Here's how to update the work email settings for your Desire 626.

Perform a Gmail™ Sync - HTC Desire® 626

Here's how to sync Google email, contacts, calendar, etc. on your Desire 626.

Remove Gmail™ Account - HTC Desire® 626

Removing then re-adding a Gmail account on your Desire 626 often fixes email issues.

Remove a Personal / Corporate Email Account - HTC Desire® 626

Here's how to delete a personal / corporate email account from your Desire 626.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - HTC Desire 626

Here's how to view and reply to an email message from your HTC Desire 626.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Turn GPS Location On / Off - HTC Desire® 626

Here's how to turn GPS location for your Desire 626 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - HTC Desire® 626

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Desire 626.

Home Screen

Enable / Disable / Modify Screen Lock - HTC Desire® 626

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Desire 626.

HTC Desire 626 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Adding Folders to the Home Screen

An interactive guide on how to add folders to the Home screen on your HTC Desire 626 to help organize your apps.

HTC Desire® 626 Online Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your HTC Desire 626 for quick access to them.

HTC Desire® 626 Online Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to customize lock screen shortcuts of your HTC Desire 626.

HTC Desire® 626 Online Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Adjusting Widgets and Apps on the Home Screen

An interactive guide on how to rearrange and resize widgets and apps on the Home screen of your HTC Desire 626.

HTC Desire® 626 Online Simulator: Changing Navigation Buttons

An interactive guide on how to change or add buttons below the screen on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your HTC Desire 626.

View Home Screen Panels - HTC Desire® 626

Here's how to view your Home screen panels on your Desire 626.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - HTC Desire® 626

To change the Mobile Hotspot password on your HTC Desire 626, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - HTC Desire® 626

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, hotspot name, etc.) for your Desire 626.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC Desire® 626

Here's how to turn the Mobile Hotspot feature for your Desire 626 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Change the Browser Start / Home Page - HTC Desire® 626

Here's how to change the Home page in Chrome on your HTC Desire 626.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

HTC Desire® 626 Online Simulator: Bookmarking a Website

Learn how to bookmark a website on your HTC Desire 626 so it's easy to find later.

HTC Desire® 626 Online Simulator: Navigating to a Website

Discover how to find a website using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your HTC Desire 626.

HTC Desire® 626 Online Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC Desire 626.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

HTC Desire® 626 Online Simulator: Changing the Language

An interactive guide for changing the language settings on your HTC Desire 626.

Language Selection - HTC Desire® 626

Here's how to change the language used on your Desire 626.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

HTC Desire® 626 Online Simulator: Setting Screen Security

A visual guide for setting screen security to help protect your private information on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Unlocking the Screen

Learn how to unlock the screen on your HTC Desire 626.

Manage Screen Lock Settings - HTC Desire® 626

Here's how to configure the screen lock settings for your Desire 626.

Set Lock Screen Notifications - HTC Desire® 626

Here's how to manage how notifications appear on your Desire 626 when the screen is locked.

Set Up Face Recognition - HTC Desire® 626

Here's how to set up your facial recognition to unlock the screen on your Desire 626.

Smart Lock - HTC Desire® 626

Here's how to turn on and customize the Smart Lock setting on your Desire 626.

Unlock Screen - HTC Desire® 626

To unlock the screen on your HTC Desire 626, check out this info.

Memory/Storage

Check Device Storage - HTC Desire® 626

Here's how to check available space if your HTC Desire 626 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - HTC Desire® 626

Here's how to erase all data on the SD / memory card of your Desire 626.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

HTC Desire® 626 Online Simulator: Inserting a microSD Card

Discover how to insert a microSD card into your HTC Desire 626 to add more memory for things like photos, videos, music and documents.

HTC Desire® 626 Online Simulator: Removing a microSD Card

Learn how to remove a microSD card from your HTC Desire 626.

Insert or Remove SD / Memory Card - HTC Desire 626

Here's how to insert or remove an SD / memory card for your Desire 626.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Move Files from Internal Storage to SD / Memory Card - HTC Desire® 626

Here's how to move files from internal storage on your Desire 626 to an SD / memory card.

Remove SD / Memory Card - HTC Desire® 626

Here's how to remove the SD / memory card from your Desire 626.

Mobile Hotspot

HTC Desire® 626 Online Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your HTC Desire 626 as a Mobile Hotspot so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

HTC Desire® 626 Online Simulator: Multitasking Between Apps

An interactive guide on how to easily find, open and close apps that are running on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your HTC Desire 626.

Near Field Communication (NFC)

Tap & Pay - HTC Desire® 626

Here's how to use the 'Tap & pay' service with your Desire 626.

Turn NFC On / Off - HTC Desire® 626

Here's how to turn NFC on or off so compatible apps can transfer files from your Desire 626.

Operating System & Software

Check for Updates - HTC Sense Input

If your word prediction isn't working or disabled, you're experiencing low accuracy on word prediction on the HTC Sense Input keyboard, or autocorrect is recommending wrong words or not replacing incorrect words, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Factory Data Reset (Powered Off) - HTC Desire® 626

Here's how to factory / hard reset your Desire 626 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - HTC Desire® 626

Here's how to factory / hard reset your Desire 626 if the screen freezes or call, app, audio or sync issues occur.

HTC Sense Input Settings

Here's how to adjust the HTC Sense input settings (e.g., vibration feedback, word prediction, etc.) on your HTC smartphone.

Install Device Software Update - HTC Desire® 626

To check for or to install software updates on your Desire 626, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (HTC) - Repair Assistant

Here's how to repair the software on your HTC device if the software update failed.

Software Upgrade Assistant (HTC) - Software Update

Here's how to upgrade software on your HTC device if the software update failed.

View Software Version - HTC Desire® 626

To view the software version your HTC Desire 626 is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - HTC Desire® 626

Here's how to change the SIM PIN for your HTC Desire 626 or turn it on or off.

HTC Desire® 626 Online Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your HTC Desire 626.

HTC Desire® 626 Online Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your HTC Desire 626.

Insert / Remove SIM Card - HTC Desire 626

Here's how to properly insert or remove a SIM card for your Desire 626.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - HTC Desire® 626

Here's how to view the SIM card number associated with your Desire 626.

Social Networking

HTC Desire® 626 Online Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your HTC Desire 626 to help protect your account.

HTC Desire® 626 Online Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your HTC Desire 626.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Save a Ringtone - HTC Desire® 626

Here's how to save an audio file as a ringtone on your Desire 626 via the Messages app.

Set Ringtones / Notification Sounds - HTC Desire® 626

Here's how to select or change ringtones / notification sounds on your Desire 626.

Use Speakerphone - HTC Desire® 626

To utilize the speakerphone functionality on your Desire 626, view this info.

Vibrate Mode - HTC Desire® 626

Here's how to turn vibrate mode for your Desire 626 on or off.

Volume Controls - HTC Desire® 626

Here's how to adjust the volume if your Desire 626 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - HTC Desire® 626

If your Desire 626 not receiving your multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - HTC Desire® 626

Here's how to create and send a text message via the Messages app on your HTC Desire 626.

Cut, Copy and Paste Text - HTC Desire® 626

Here's how to cut, copy and paste text on your HTC Desire 626.

Delete Messages - HTC Desire® 626

Here's how to delete text messages from your HTC Desire 626 via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

HTC Desire® 626 Online Simulator: Attaching a Video to a Text Message

Discover how to attach a video to a text message using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Forwarding a Text Message

Learn how to forward a text message using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Recording a Message

Learn how to record a message using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Replying to a Text Message

Learn how to reply to a text message on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sending a Text Message

Discover how to send a text message using your HTC Desire 626.

HTC Desire® 626 Online Simulator: Sending a Text Message to Multiple Contacts

Discover how to send a text message to a group of your contacts from your HTC Desire 626.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - HTC Desire® 626

Here's how to set the default messaging app on your Desire 626.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Notification Settings - HTC Desire® 626

Here's how to turn text message notifications on or off for the Messages app on your Desire 626.

Text Message Signature - HTC Desire® 626

To add, remove or edit the text message signature on your Desire 626, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - HTC Desire® 626

To receive delivery confirmation for messages sent from your HTC Desire 626, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - HTC Desire® 626

Here's how to view text messages via the Messaging app on your Desire 626.

Tips, Tricks & Shortcuts

Capture a Screenshot - HTC Desire® 626

Here's how to capture a screenshot on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Finding More Help

Discover how to find more help with using your HTC Desire 626 through videos and tutorials.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - HTC Desire® 626

To change the TTY settings on your Desire 626, check out this info.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

HTC Desire® 626 Online Simulator: Changing the Theme

An interactive guide on how to change the theme of your HTC Desire 626.

HTC Desire® 626 Online Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your HTC Desire 626.

Wi-Fi & Network

Access Wi-Fi Direct - HTC Desire® 626

Here's how to use Wi-Fi Direct so you can easily connect your Desire 626 with other Wi-Fi capable devices.

Add a Virtual Private Network - HTC Desire® 626

Here's how to add a virtual private network (VPN) to your HTC Desire 626.

Add a Wi-Fi Network - HTC Desire® 626

Here's how to add an available Wi-Fi network to your HTC Desire 626.

Auto Switch Between Wi-Fi & Mobile Data Networks - HTC Desire® 626

To allow your HTC Desire 626 to auto switch between Wi-Fi and mobile data, view this.

HTC Desire® 626 Online Simulator: Connecting to a Wi-Fi Network

Learn how to connect to a Wi-Fi network so you can access the Internet without using data on your HTC Desire 626.

Network Mode Settings - HTC Desire® 626

View this info on network mode settings if you're having issues with voice / data services on your HTC Desire 626.

Remove Wi-Fi Connection - HTC Desire® 626

To remove a saved Wi-Fi network from your HTC Desire 626, view this info.

Reset Network Settings - HTC Desire® 626

Here's how to reset settings if your HTC Desire 626 can't connect to data or send / receive messages.

Turn Wi-Fi On / Off - HTC Desire® 626

Here's how to turn Wi-Fi for your Desire 626 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.