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Samsung Intensity™ III - Support Overview

Find device-specific support and online tools for your Samsung Intensity III.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - Samsung Intensity™ III

Here's how to set up and customize the display for your Intensity III.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to manually download the latest firmware update for your Intensity II or Intensity III.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - Samsung Intensity™ III

Here's how to quickly navigate through the initial activation setup screens on your Intensity III.

Remove SD / Memory Card - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to remove the SD / memory card from your Intensity II / Intensity III.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files to Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer music files from a computer to your Samsung Intensity II.

Move Pictures / Videos from Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer picture or video files from your Intensity II / Intensity III to a computer.

Move Pictures / Videos to Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer picture or video files from a computer to your Intensity II / Samsung Intensity III.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to take picture with your Intensity II / Intensity III and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - Samsung Intensity III

Here's how to insert / remove the battery for your Intensity III.

View Battery Info - Samsung Intensity™ II / Samsung Intensity™ III

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Intensity II / Intensity III.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Samsung Intensity™ II / Samsung Intensity™ III

To make your Intensity II / Intensity III visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to send a contact from your Intensity / Intensity II / Intensity III to another device via Bluetooth.

Turn Bluetooth® On / Off - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to turn Bluetooth for your Intensity II / Intensity III on or off.

Calendar

Add a Calendar Event - Samsung Intensity™ III

Here's how to add, delete or edit info in the calendar on your Intensity III.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to change the way your Intensity II / Intensity III answers calls.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - Samsung Intensity™ / Samsung Intensity™ II / Samsung Intensity™ III

Here's how to place a call from your Intensity / Intensity II / Intensity III.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to clear the call history from your Intensity II / Intensity III.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Intensity™ II / Samsung Intensity™ III

If you're calling into an automated system (e.g., Voicemail) from your Intensity II / Intensity III and your dialpad entries aren't recognized, view this.

Place a Conference Call - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to place a conference call from your Intensity II / Intensity III.

Redial - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to manually redial a number called from your Intensity II / Intensity III.

Redial Settings - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to redial a number on your Intensity II / Samsung Intensity III.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to reset the call timers on your Intensity II / Samsung Intensity III.

Restriction Settings - Samsung Intensity™ II / Samsung Intensity™ III

To allow or restrict access to services on your Samsung Intensity II / Samsung Intensity III, view this info.

Speed Dial - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to add a speed dial to your Intensity II / Intensity III.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - Samsung Intensity™ II / Samsung Intensity™ III

To turn Verizon network services on/off or if they aren't functioning on your Intensity II / Intensity III, view this info.

View Call History - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the call history of your Intensity II / Intensity III.

Voice Activated Dialing - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to use the voice-activated dialing feature on your Samsung Intensity II / Intensity III.

Camera, Photos & Videos

Common Camera Settings - Samsung Intensity™ II / Samsung Intensity™ III

Here's info on common camera settings (e.g., flash, timer, etc.) for your Intensity II / Intensity III.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer picture or video files from your Intensity II / Intensity III to a computer.

Move Pictures / Videos to Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer picture or video files from a computer to your Intensity II / Samsung Intensity III.

Move Pictures / Videos to SD / Memory Card - Samsung Intensity™ III

Here's how to move pictures / videos from internal storage on your Intensity III to an SD / memory card.

Send an Existing Picture to Online Album - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to send saved pictures to Verizon Cloud from your Intensity II / Intensity III.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to take picture with your Intensity II / Intensity III and send it to online storage.

Take and Send a Picture via Messaging - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to take and send a picture with your Intensity II / Intensity III.

View Pictures - Samsung Intensity™ III

Here's how to view pictures taken with or saved to your Intensity III.

View Pictures / Videos - Samsung Intensity™ III

Here's how to view pictures and/or videos on your Intensity III.

Computer/PC Connectivity

Media Transfer Protocol (MTP) Setting - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to change the USB transfer options for your Intensity II / Intensity III.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - Samsung Intensity™ III

Here's how to add a contact to your Intensity III.

Back Up Contacts - Backup Assistant℠ - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to back up contacts using Backup Assistant on your Samsung Intensity II / Samsung Intensity III.

Caller ID Image - Samsung Intensity™ III

Here's how to set or change the image for a saved contact on your Intensity III.

Delete a Contact - Samsung Intensity™ III

Here's how to remove a contact from your Intensity III.

Edit a Contact - Samsung Intensity™ III

Here's how to edit a contact on your Intensity III.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Send Contact via Bluetooth® - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to send a contact from your Intensity / Intensity II / Intensity III to another device via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the device ID (MEID) for your Intensity II / Intensity III.

View PRL / ERI ID - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Intensity II / Intensity III.

View Phone Number - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the phone number for your Samsung Intensity II / Intensity III.

Device Settings

Adjust Backlight - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to adjust the backlight on your Intensity II / Intensity III.

Adjust Backlight - Samsung Intensity™ III

Here's how to adjust the backlight on your Intensity III.

Adjust Display Settings - Samsung Intensity™ III

Here's how to adjust the display settings for your Intensity III.

Adjust Font Settings - Samsung Intensity™ III

Here's how to adjust how text appears on your Samsung Intensity III.

Alert Sounds - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to adjust alert sounds on your Intensity II / Intensity III.

Answer Options - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to change the way your Intensity II / Intensity III answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - Samsung Intensity™ III

Here's how to change the display color scheme on your Intensity III.

Manage DTMF Tones - Samsung Intensity™ II / Samsung Intensity™ III

If you're calling into an automated system (e.g., Voicemail) from your Intensity II / Intensity III and your dialpad entries aren't recognized, view this.

Music Only Mode - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to put your Intensity II / Intensity III into a state where it can't connect to the Verizon network but can play music.

NAM Selection - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to switch your Samsung Intensity II / Samsung Intensity III between two different phone numbers that are programmed into it.

Phone Setup Wizard - Samsung Intensity™ III

Here's how to quickly navigate through the initial activation setup screens on your Intensity III.

System Select - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to change the network mode selection setting on your Intensity II / Intensity III.

Turn Airplane Mode On / Off - Samsung Intensity™ II / Samsung Intensity™ III

To turn Verizon network services on/off or if they aren't functioning on your Intensity II / Intensity III, view this info.

View Call Timers - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view call timers on your Intensity II / Intensity III.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Samsung Intensity™ III

Here's how to turn GPS location for your Samsung Intensity III on or off.

Home Screen

Banner Settings - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to configure the personalized greeting on the Home screen of your Intensity II / Intensity III.

Banner Settings - Samsung Intensity™ III

Here's how to configure the personalized greeting on the Home screen of your Intensity III.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browser Bookmarks - Samsung Intensity™ III

Here's how to save bookmarks in the Opera browser on your Intensity III.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - Samsung Intensity™ III

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Intensity III, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to open the default web browser on your Samsung Intensity II / Samsung Intensity III.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set Shortcut - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to set keypad shortcuts form your Intensity II / Intensity III.

Text Message Entry Method - Samsung Intensity™ III

Here's how to choose how the keypad on your Intensity III enters text.

Turn Keyguard On / Off - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to lock or unlock the keypad on your Intensity II / Intensity III.

Language

Language Selection - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to change the language used on your Samsung Intensity II / Samsung Intensity III.

Lock, Unlock, Password & Security

Lock Code - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to enter or change a lock code on your Intensity II / Samsung Intensity III.

Set Up Phone Lock - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to set up screen lock options on your Intensity II / Samsung Intensity III.

Unlock Screen - Samsung Intensity™ II / Samsung Intensity™ III

To unlock the screen on your Samsung Intensity II / Intensity III, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to free up space if your Intensity runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to erase all data on the SD / memory card of your Intensity II / Intensity III.

Insert SD / Memory Card - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to insert an SD / Memory card into your Samsung Intensity II / Samsung Intensity III.

Memory Save Location - Samsung Intensity™ III

Here's how to change the location where your Samsung Intensity III saves media files.

Move Pictures / Videos to SD / Memory Card - Samsung Intensity™ III

Here's how to move pictures / videos from internal storage on your Intensity III to an SD / memory card.

Remove SD / Memory Card - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to remove the SD / memory card from your Intensity II / Intensity III.

Music

Delete Music - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to remove music files from your Intensity II / Intensity III.

Move Music Files to Device - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to transfer music files from a computer to your Samsung Intensity II.

Music Only Mode - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to put your Intensity II / Intensity III into a state where it can't connect to the Verizon network but can play music.

Play Music Files - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to play music files on your Intensity II / Intensity III.

Sync Music - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to sync music between your Intensity II / Intensity III and a Windows PC or Mac.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to perform an over-the-air firmware update on your Intensity II / Intensity III.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to manually download the latest firmware update for your Intensity II or Intensity III.

Master Reset - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to restore your device to factory default settings on your Samsung Intensity 2, Samsung Intensity 3.

View Software Version - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view the software version your Intensity II / Intensity III is running.

Sounds, Volume & Audio

Alert Sounds - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to adjust alert sounds on your Intensity II / Intensity III.

Service Alerts - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Intensity II / Intensity III.

Set Ringtones - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to select or change ringtones on your Intensity II / Intensity III.

Sound Easy Set-Up - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to set notification sounds on your Intensity II / Intensity III.

Use Speakerphone - Samsung Intensity™ II / Samsung Intensity™ III

To utilize the speakerphone functionality on your Intensity II / Intensity III, view this info.

Volume Controls - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to adjust the volume if your Intensity II / Samsung Intensity III doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Intensity™ II / Samsung Intensity™ III

If your Intensity II / Intensity III is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to create and send a text message on your Intensity II / Intensity III.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Save a Picture Message - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to save a picture sent as a message to your Intensity II / Intensity III.

Send Existing Picture via Messaging - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to send a saved picture from your Intensity II / Intensity III to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to send a video via text on your Intensity 2 and 3.

Text Message Entry Method - Samsung Intensity™ III

Here's how to choose how the keypad on your Intensity III enters text.

Text Message Signature - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to add, remove or edit the text message signature on your Intensity II / Intensity III.

Turn Message Delivery Confirmation Setting On / Off - Samsung Intensity™ II / Samsung Intensity™ III

To receive delivery confirmation for messages sent from your Intensity II / Intensity III, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - Samsung Intensity™ II / Samsung Intensity™ III

Here's how to view text messages via the Messaging app on your Intensity II / Intensity III.

Visual & Hearing Accessibility

Manage TTY Settings - Samsung Intensity™ II / Samsung Intensity™ III

To change the TTY settings on your Intensity II / Intensity III, check out this info.

Wallpapers/Theme

Display Theme Settings - Samsung Intensity™ III

Here's how to change the display color scheme on your Intensity III.

Set Wallpaper - Samsung Intensity™ III

Here's how to set the display screen image on your Intensity III.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55