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LG Exalt™II - Support Overview

Find device-specific support and online tools for your LG Exalt II.
Activate and setup
Learn how to activate and set up your Exalt II.

Popular topics
Learn how to transfer contacts and media.

Troubleshoot Exalt II
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

LG Exalt II Quick Reference Guide (PDF)

Get to know your LG Exalt II with this quick reference guide.

Phone Setup Wizard - LG Exalt® II

Here's how to quickly navigate through the initial activation setup screens on your LG Exalt II.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files from Device - LG Exalt® II

Here's how to transfer music files from your LG Exalt II to a computer.

Move Music Files to Device - LG Exalt® II

Here's how to transfer music files from a computer to your LG Exalt II.

Move Pictures / Videos from Device - LG Exalt® II

Here's how to transfer picture or video files from your LG Exalt II to a computer.

Move Pictures / Videos to Device - LG Exalt® II

Here's how to transfer picture or video files from a computer to your LG Exalt II.

Move Pictures / Videos to SD / Memory Card - LG Exalt® II

Here's how to move pictures / videos from internal storage on your LG Exalt II to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Insert / Remove Battery - LG Exalt II

Here's how to insert / remove the battery for your LG Exalt II.

Master Reset - LG Exalt® II

Here's how to restore your LG Exalt II to factory default settings.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Exalt® II

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Exalt II.

Bluetooth

Bluetooth® Discovery Mode - LG Exalt® II

To make your Exalt II visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Exalt® II

Here's how to send a contact on your LG Exalt II via Bluetooth.

Turn Bluetooth® On / Off - LG Exalt® II

Here's how to turn Bluetooth for your Exalt II on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG Exalt® II

Here's how to change the way your Exalt II answers calls.

Call History - LG Exalt® II

To view or clear the call history on your LG Exalt II, check out this info.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Exalt® II

Here's how to place a call from your LG Exalt II.

Delete Call History - LG Exalt® II

Here's how to delete call history from your Exalt II.

Manage DTMF Tones - LG Exalt® II

If you're calling into an automated system (e.g., Voicemail) from your Exalt II and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG Exalt® II

Here's how to place a conference call from your Exalt II.

Redial - LG Exalt® II

Here's how to manually redial a number called from your Exalt II.

Redial Settings - LG Exalt® II

Here's how to manually redial a number called from your Exalt II or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Exalt® II

Here's how to reset the call timers on your Exalt II.

Restriction Settings - LG Exalt® II

To allow or restrict access to services on your LG Exalt II, view this info.

Speed Dial - LG Exalt® II

Here's how to add a speed dial to your Exalt II.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG Exalt® II

To turn Verizon network services on/off or if they aren't functioning on your Exalt II, view this info.

View Call History - LG Exalt® II

Here's how to view the call history of your LG Exalt II.

View Call Timers - LG Exalt® II

Here's how to view call timers on your Exalt II.

Camera, Photos & Videos

Common Camera Settings - LG Exalt® II

Here's info on common camera settings (e.g., flash, timer, etc.) for your LG Exalt II.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - LG Exalt® II

Here's how to transfer picture or video files from your LG Exalt II to a computer.

Move Pictures / Videos to Device - LG Exalt® II

Here's how to transfer picture or video files from a computer to your LG Exalt II.

Move Pictures / Videos to SD / Memory Card - LG Exalt® II

Here's how to move pictures / videos from internal storage on your LG Exalt II to an SD / memory card.

Record and Send Video via Messaging - LG Exalt® II

Here's how to record and send a video using your Exalt II.

Send Existing Picture via Messaging - LG Exalt® II

Here's how to send a saved picture from your LG Exalt II to a messaging recipient.

Send Existing Video via Messaging - LG Exalt® II

Here's how to send a saved video on your Exalt II to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture via Messaging - LG Exalt® II

Here's how to take and send a picture with your LG Exalt II.

View Pictures / Videos - LG Exalt® II

Here's how to view pictures and/or videos on your LG Exalt II.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - LG Exalt® II

Here's how to add a contact to your Exalt II.

Delete a Contact - LG Exalt® II

Here's how to remove a contact from your LG Exalt II.

Edit a Contact - LG Exalt® II

Here's how to edit a contact on your Exalt II.

Send Contact via Bluetooth® - LG Exalt® II

Here's how to send a contact on your LG Exalt II via Bluetooth.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - LG Exalt® II

Here's how to view the device ID (IMEI) for your Exalt II.

View PRL / ERI ID - LG Exalt® II

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your LG Exalt II.

View Phone Number - LG Exalt® II

Here's how to view the phone number for your LG Exalt II.

Device Settings

Adjust Backlight - LG Exalt® II

Here's how to adjust the display and keypad backlight on your Exalt II.

Adjust Brightness Settings - LG Exalt® II

Here's how to adjust screen brightness on your Exalt II.

Adjust Display Settings - LG Exalt® II

"Here's how to adjust the menu layout for your Exalt II.

Adjust Font Settings - LG Exalt® II

Here's how to adjust how text appears on your Exalt II.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

NAM Selection - LG Exalt® II

Here's how to switch your LG Exalt II between two different phone numbers that are programmed into it.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

System Select - LG Exalt® II

Here's how to change the network mode selection setting on your LG Exalt II.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Exalt® II

Here's how to turn GPS location for your Exalt II on or off.

Home Screen

Banner Settings - LG Exalt® II

Here's how to configure the personalized greeting on the home screen of your LG Exalt II.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Browser Bookmark - LG Exalt® II

Here's how to add a browser bookmark on your LG Exalt II.

Clear Temporary Internet Files - LG Exalt® II

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Exalt II, view this.

Open Web Browser - LG Exalt® II

Here's how to open the default web browser on your LG Exalt II.

Keyboard

Adjust Keypad Volume - LG Exalt® II

Here's how to adjust keypad volume on your LG Exalt II.

Language

Language Selection - LG Exalt® II

Here's how to change the language used on your LG Exalt II.

Lock, Unlock, Password & Security

Lock Code - LG Exalt® II

Here's how to enter or change a lock code on your LG Exalt II.

Set Up Phone Lock - LG Exalt® II

Here's how to set up screen lock options on your Exalt II.

Unlock Screen - LG Exalt® II

To unlock the screen on your Exalt II, check out this info.

Memory/Storage

Check Memory - LG Exalt® II

Here's how to check memory usage if your Exalt 2 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - LG Exalt® II

Here's how to erase all data on the SD / memory card of your Exalt II.

Insert SD / Memory Card - LG Exalt® II

Here's how to insert an SD / memory card into your LG Exalt II.

Memory Save Location - LG Exalt® II

Here's how to change the location where your Exalt II saves media files.

Remove SD / Memory Card - LG Exalt® II

Here's how to remove the SD / memory card from your LG Exalt II.

Music

Move Music Files from Device - LG Exalt® II

Here's how to transfer music files from your LG Exalt II to a computer.

Move Music Files to Device - LG Exalt® II

Here's how to transfer music files from a computer to your LG Exalt II.

Music Only Mode - LG Exalt® II

Here's how to put your LG Exalt II into a state where it can't connect to the Verizon network but can play music.

Play Music Files - LG Exalt® / LG Exalt™II

Here's how to play music files on your LG Exalt / LG Exalt II.

Save a Ringtone - LG Exalt® II

Here's how to save an audio file as a ringtone on your LG Exalt II.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Exalt® II

Here's how to perform an over-the-air firmware update on your Exalt II if it doesn't update automatically.

View Software Version - LG Exalt® II

To view the software version your LG Exalt II is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - LG Exalt® II

Here's how to adjust keypad volume on your LG Exalt II.

Alert Sounds - LG Exalt® II

Here's how to adjust alert sounds on your Exalt II.

Service Alerts - LG Exalt® II

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Exalt II.

Set Ringtone - LG Exalt® II

Here's how to select or change ringtones on your LG Exalt II.

Sound Easy Set-Up - LG Exalt® II

Here's how to set notification sounds on your LG Exalt II.

Use Speakerphone - LG Exalt® II

To utilize the speakerphone functionality on your Exalt II, view this info.

Volume Controls - LG Exalt® II

Here's how to adjust the volume if your Exalt II doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Exalt® II

Here's how to check settings on your Exalt II if you're not receiving your picture / video messages.

Auto Save - LG Exalt® II

Here's how to set your LG Exalt II to automatically save sent messages.

Create and Send a Text Message - LG Exalt® II

Here's how to create and send a text message via the Messaging app on your LG Exalt II.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Cut, Copy and Paste Text - LG Exalt® II

Here's how to cut, copy and paste text on your LG Exalt II.

Delete Messages - LG Exalt® II

Here's how to delete a message off of your Exalt II.

Save a Picture / Video Message - LG Exalt® II

Here's how to save a picture or video file sent as a message to your LG Exalt II.

Send Existing Picture via Messaging - LG Exalt® II

Here's how to send a saved picture from your LG Exalt II to a messaging recipient.

Take and Send a Picture via Messaging - LG Exalt® II

Here's how to take and send a picture with your LG Exalt II.

Text Message Entry Method - LG Exalt® II

Here's how to choose how your LG Exalt II enters text using the keypad.

Text Message Signature - LG Exalt® II

To add, remove or edit the text message signature on your Exalt II, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Exalt® II

To receive delivery confirmation for messages sent from your LG Exalt II, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - LG Exalt® II

Here's how to view text messages via the Messaging app on your LG Exalt II.

Visual & Hearing Accessibility

Manage TTY Settings - LG Exalt® II

To change the TTY settings on your Exalt II, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Exalt® II

Here's how to change the display color scheme on your LG Exalt II.

Set Wallpaper - LG Exalt® II

Here's how to set the Home screen image on your Exalt II.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55