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LG V40 ThinQ™ - Support Overview

Find device-specific support and online tools for your LG V40 ThinQ.

Filter all topics below.


A Troubleshooting Assistant

LG V40 ThinQ™ - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your LG V40 ThinQ.

App Issues

LG V40 ThinQ - Clear App Cache

Here's how to clear cached data if your V40 ThinQ runs slow, crashes or resets or apps freeze.

LG V40 ThinQ - Enable / Disable App

Here's how to turn pre-installed apps on your V40 ThinQ on or off.

LG V40 ThinQ - Power Up in Safe Mode

Here's how to boot your V40 ThinQ into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

LG V40 ThinQ - Reset App

Here's how to reset apps if your V40 ThinQ crashes, resets or freezes.

LG V40 ThinQ - Restart in Safe Mode

Here's how to restart your V40 ThinQ into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

LG V40 ThinQ - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your V40 ThinQ to crash, reset or run slowly.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - LG

Here's some info that helps if your LG device doesn't turn on or off.

LG V40 ThinQ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your V40 ThinQ.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

LG V40 ThinQ - Reset All Settings

If your LG V40 ThinQ crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

LG V40 ThinQ - Allow / Deny Data Roaming

Here's how to turn data roaming for your V40 ThinQ on or off.

LG V40 ThinQ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your V40 ThinQ to auto switch between Wi-Fi and mobile data.

LG V40 ThinQ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your V40 ThinQ.

LG V40 ThinQ - Reset Network Settings

Here's how to reset network settings if your V40 ThinQ can't connect to data or send / receive messages.

LG V40 ThinQ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your V40 ThinQ, view this info.

LG V40 ThinQ - View MAC Address

Here's how to view the MAC (Wi-Fi) address on your V40 ThinQ.

LG V40 ThinQ - View Signal Strength

Here's how to view signal strength on the V40 ThinQ.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

LG V40 ThinQ - Check for Physical Damage

Here's how to help determine if your V40 ThinQ has liquid or other physical damage.

LG V40 ThinQ - Dust and Water Resistance

Here's info on dust and water resistance for your V40 ThinQ.

LG V40 ThinQ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your V40 ThinQ.

LG V40 ThinQ - View SIM Card Number

Here's how to view the SIM card number associated with your V40 ThinQ.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

LG V40 ThinQ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG V40 ThinQ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your V40 ThinQ if the screen freezes or call, app, audio or sync issues occur.

LG V40 ThinQ - Install Device Software Update

Here's how to check for and install software updates on your V40 ThinQ.

LG V40 ThinQ - Restart Device

Here's how to restart your V40 ThinQ if it crashes and resets, freezes or runs slowly.

LG V40 ThinQ - View Software Version

Here's how to view the software version your V40 ThinQ is running.