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Nokia Lumia 928 - Support Overview

Find device-specific support and online tools for your Nokia Lumia 928.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - Nokia Lumia 928

Here's how to quickly set up your Nokia Lumia 928.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - Nokia Lumia 928

Here's how to transfer music files from your Lumia 928 to a computer.

Move Music Files to Device - Nokia Lumia 928

Here's how to transfer music files from a computer to your Lumia 928.

Move Pictures / Videos from Device - Nokia Lumia 928

Here's how to transfer picture or video files from your Lumia 928 to a computer.

Move Pictures / Videos to Device - Nokia Lumia 928

Here's how to transfer picture or video files from a computer to your Lumia 928.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Data via Tap+Send - Nokia Lumia 928

Here's how to wirelessly transfer data from your Lumia 928 to another NFC-capable device using Tap+Send.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Saver - Nokia Lumia 928

Here's how to manage 'battery saver' settings on your Lumia 928.

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - Nokia Lumia 928

Here's how to restart your Lumia 928 if it crashes and resets, freezes or runs slowly.

View Battery Info - Nokia Lumia 928

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Lumia 928.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Delete Paired Bluetooth® Connection - Windows® Phone

Here's how to delete a paired Bluetooth device from your Windows phone.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Nokia Lumia 928

Here's how to send a contact on your Nokia Lumia 928 via Bluetooth.

Turn Bluetooth On / Off - Nokia Lumia 928

Here's how to turn Bluetooth for your Nokia Lumia 928 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Nokia Lumia 928

Here's how to place a call from your Lumia 928.

Delete Call History - Nokia Lumia 928

To clear the call history on your Lumia 928, check out this info.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Nokia Lumia 928

If you're calling into an automated system (e.g., Voicemail) from your Lumia 928 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Nokia Lumia 928

Here's how to place a conference call from your Lumia 928.

Redial - Nokia Lumia 928

Here's how to manually redial a number previously called from your Lumia 928.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - Nokia Lumia 928

To turn Verizon network services on/off or if they aren't functioning on your Lumia 928, view this info.

View Call History - Nokia Lumia 928

Here's how to view the call history of your Lumia 928.

Voice Activated Dialing - Nokia Lumia 928

Here's how to use the voice-activated dialing feature on your Nokia Lumia 928.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Nokia Lumia 928

Here's how to transfer picture or video files from your Lumia 928 to a computer.

Move Pictures / Videos to Device - Nokia Lumia 928

Here's how to transfer picture or video files from a computer to your Lumia 928.

Send Picture to Online Album - Nokia Lumia 928

Here's info on backing up the photos on your Lumia 928 via OneDrive.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture via Messaging - Nokia Lumia 928

Here's how to take and send a picture on your Nokia Lumia 928 via the Messaging app.

View Pictures - Nokia Lumia 928

Here's how to view pictures taken with or saved to your Lumia 928.

View Videos - Nokia Lumia 928

Here's how to view videos taken with or stored on your Lumia 928.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Testing Network Connectivity via Timeless Ping - Windows®

Here's how to use a timeless ping to test connectivity on your Windows computer.

Testing Network Connectivity via Timeless Ping with Output - Windows®

Here's how to perform a timeless ping with output using your Windows computer.

Testing Network Connectivity via Traceroute - Windows®

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Contacts

Add a Contact - Nokia Lumia 928

Here's how to add a contact to your Lumia 928.

Back Up Contacts - Backup Assistant℠ Plus - Nokia Lumia 928

Here's how to back up your contacts via Backup Assistant Plus on your Lumia 928.

Caller ID Image - Nokia Lumia 928

Here's how to set or change the image for a saved contact on your Lumia 928.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Delete a Contact - Nokia Lumia 928

Here's how to remove a contact from your Nokia Lumia 928.

Edit a Contact - Nokia Lumia 928

Here's how to edit a contact on your Nokia Lumia 928.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Windows Phone

Here's how to import contacts to your Windows phone.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Link a Contact - Nokia Lumia 928

Here's how to link or unlink duplicate contacts on your Lumia 928.

Restore Contacts - Backup Assistant℠ Plus - Nokia Lumia 928

Here's how to restore your contacts via Backup Assistant Plus onyour Lumia 928

Send Contact via Bluetooth® - Nokia Lumia 928

Here's how to send a contact on your Nokia Lumia 928 via Bluetooth.

Unlink a Contact - Nokia Lumia 928

Here's how to separate contacts that have been linked together on your Nokia Lumia 928.

Data

Allow / Deny Data Roaming - Nokia Lumia 928

Here's how to check settings if you can't connect to the internet or send / receive messages on your Lumia 928.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Turn Data On / Off - Nokia Lumia 928

Here's how to turn mobile data for your Lumia 928 on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Set Date and Time - Nokia Lumia 928

If your Nokia Lumia 928 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Nokia

Here's how to check your Nokia device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Starting the Wireless Zero Configuration Service - Windows® XP

Here's how to dynamically select a wireless network connection based on configured preferences and default settings for Windows XP.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Nokia Lumia 928

Here's how to view the device ID (IMEI) for your Lumia 928.

View MAC Address - Nokia Lumia 928

Here's how to view the Wi-Fi MAC address for your Lumia 928.

View Phone Number - Nokia Lumia 928

Here's how to view the phone number for your Nokia Lumia 928.

View Signal Strength - Nokia Lumia 928

Here's how to view the signal strength on your Lumia 928.

Device Settings

Adjust Brightness - Nokia Lumia 928

Here's how to adjust screen brightness on your Lumia 928.

Adjust Screen Time Out - Nokia Lumia 928

Here's how to adjust your screen timeout settings on your Lumia 928.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Display Theme Settings - Nokia Lumia 928

Here's how to change the display color scheme on your Lumia 928.

Manage Alerts / Notifications - Nokia Lumia 928

Here's how to change notification sounds for incoming calls or messages on you Nokia Lumia 928.

Manage DTMF Tones - Nokia Lumia 928

If you're calling into an automated system (e.g., Voicemail) from your Lumia 928 and your dialpad entries aren't recognized, view this info.

Quiet Hours - Nokia Lumia 928

Here's how to set a time frame during which your Lumia 928 won't ring or play message notification sounds.

Touch Screen Settings - Nokia Lumia 928

Here's how to adjust the touch screen sensitivity for your Lumia 928.

Turn Airplane Mode On / Off - Nokia Lumia 928

To turn Verizon network services on/off or if they aren't functioning on your Lumia 928, view this info.

Email/Gmail

Add a Microsoft® Account - Nokia Lumia 928

Here's how to add a personal Microsoft email account to your Lumia 928.

Add a Personal Email Account - Nokia Lumia 928

Here's how to add a personal email account to your Lumia 928.

Compose and Send Email Message - Nokia Lumia 928

Here's how to create and send an email message from your Lumia 928.

Configure Corporate Email (Exchange ActiveSync®) - Nokia Lumia 928

Here's how to update work email settings for your Lumia 928.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Nokia Lumia 928

Here's how to delete email messages from your Lumia 928.

Email Account Settings (Personal POP / IMAP) - Nokia Lumia 928

Here's info on personal email settings and server addresses for your Lumia 928.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manually Add a Personal Email Account - Nokia Lumia 928

Here's how to manually add a personal email account to your Lumia 928 if automatic setup fails.

Personal (POP / IMAP) Email Notifications - Nokia Lumia 928

Here's how to manage personal email notifications on your Lumia 928.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Recover Microsoft® Account Sign-in Information

Here's how to recover your Microsoft account sign-in info.

Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 928

Removing then re-adding a work email account on your Lumia 928 often fixes email issues.

Remove a Personal Email Account - Nokia Lumia 928

Removing then re-adding an email account on your Nokia Lumia 928 often fixes email issues.

Set Up Corporate Email (Exchange ActiveSync®) - Nokia Lumia 928

Here's how to add a work email account on your Lumia 928.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Nokia Lumia 928

Here's how to view and reply to an email message from your Nokia Lumia 928.

Factory Reset Protection

Reset Protection - Enable / Disable Through Phone - Windows Phone OS 8.1

Here's how to turn Reset Protection for your Windows smartphone on or off.

Find My Phone

Find My Phone Settings - Windows® Phone

Here's how to set up and use 'Find my phone' on your Windows Phone.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Locate My Device - Find My Phone - Website - Windows® Phone

If you would like to locate your device remotely, view this info.

Lock Device from Website - Find My Phone - Windows® Phone

Here's how to remotely your Windows smartphone from the Find My Phone website.

Remotely Erase Device - Find My Phone Website - Windows® Phone

Here's how to remotely erase your Windows phone via the Find My Phone website.

Remove Microsoft Account Relationship - Find My Phone - Website

Here's how to delete a Microsoft account relationship for a Windows phone via the Find My Phone website.

Ring Device from Website - Find My Phone - Windows® Phone

Here's how to remotely ring your Windows smartphone from the Find My Phone website.

Using Find My Phone - Website - Windows® Phone

Here's how to locate your Window's phone if you have misplaced it.

GPS & Location Based Services

Add Layers (HERE Maps) - Nokia Lumia 928

Here's how to view additional info layers in HERE Maps on your Lumia 928.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find Current Location (HERE Maps) - Nokia Lumia 928

Here's how to find your current location in HERE Maps on your Lumia 928.

Find Driving Directions (HERE Maps) - Nokia Lumia 928

Here's how to get driving directions on your Lumia 928 using the HERE Maps app.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Nokia Lumia 928

Here's how to turn GPS location for your Lumia 928 on or off.

Home Screen

Capture a Screenshot - Nokia Lumia 928

Here's how to capture and view a screenshot on your Lumia 928.

Manage Tiles - Nokia Lumia 928

Here's how to manage app and widget tiles on the Home screen of your Lumia 928.

View Signal Strength - Nokia Lumia 928

Here's how to view the signal strength on your Lumia 928.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - Nokia Lumia 928

Here's how to configure Mobile Hotspot settings (e.g., password, broadcast name, etc.) on your Lumia 928.

Turn Mobile / Wi-Fi Hotspot On / Off - Nokia Lumia 928

Here's how to turn Mobile Hotspot for your Lumia 928 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Access Websites - Nokia Lumia 928

Here's how to access websites on your Lumia 928 using the Internet Explorer browser.

Add a Browser Bookmark - Nokia Lumia 928

Here's how to add a browser bookmark on your Lumia 928.

Allow / Block Browser Cookies - Nokia Lumia 928

If you can't browse the Internet or view website images on your Nokia Lumia 928, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Capture a Screenshot - Nokia Lumia 928

Here's how to capture and view a screenshot on your Lumia 928.

Clear Temporary Internet Files - Nokia Lumia 928

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Lumia 928, follow these steps.

Create a Microsoft® Account - Nokia Lumia 928

Here's how to create a new Microsoft account from your Lumia 928.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Delete a Browser Bookmark - Nokia Lumia 928

Here's how to remove a browser bookmark from your Nokia Lumia 928.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - Nokia Lumia 928

Here's how to edit a browser bookmark on your Lumia 928.

Launch a Browser Bookmark - Nokia Lumia 928

Here's how to connect to a website from browser bookmarks on your Nokia Lumia 928.

Open Web Browser - Nokia Lumia 928

Here's how to open the default web browser on your Nokia Lumia 928.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Save Pictures from Browser - Nokia Lumia 928

Here's how to save images viewed from websites on your Lumia 928.

Turn Data On / Off - Nokia Lumia 928

Here's how to turn mobile data for your Lumia 928 on or off.

View Browser History - Windows Phone

Here's how to view the browser history on your Windows smartphone.

Language

Language Selection - Nokia Lumia 928

Here's how to change the language used on your Lumia 928.

Lock, Unlock, Password & Security

Change Device Password - Nokia Lumia 928

To change the method used to lock or unlock your Lumia 928, view this info.

Create a Device Password - Nokia Lumia 928

Here's how to create a device password for your Lumia 928.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Nokia Lumia 928

Here's how to configure the screen lock settings for your Lumia 928.

Modify SIM PIN - Nokia Lumia 928

Here's how to change the SIM card lock code on your Lumia 928.

Turn Off the Device Password - Nokia Lumia 928

Here's how to remove the device lock password from your Lumia 928.

Turn SIM PIN On / Off - Nokia Lumia 928

Here's how to turn the SIM PIN lock code for your Lumia 928 on or off.

Unlock Screen - Nokia Lumia 928

To unlock the screen on your Lumia 928, check out this info.

Memory/Storage

Check Device Storage - Nokia Lumia 928

Here's how to check available space if your Lumia 928 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Nokia Lumia 928

Here's how to transfer music files from your Lumia 928 to a computer.

Move Music Files to Device - Nokia Lumia 928

Here's how to transfer music files from a computer to your Lumia 928.

Play Music Files - Nokia Lumia 928

Here's how to play music files on your Lumia 928.

Near Field Communication (NFC)

Transfer Data via Tap+Send - Nokia Lumia 928

Here's how to wirelessly transfer data from your Lumia 928 to another NFC-capable device using Tap+Send.

Turn NFC On / Off - Nokia Lumia 928

Here's how to turn NFC on or off so compatible apps can transfer files from your Lumia 928.

Operating System & Software

Check for System Updates - Nokia Lumia 928

Here's how to check for device software updates on your Lumia 928.

Download and Install Software - Windows® Phone Companion - Windows®

Here's how to download and install software for your Windows phone using Windows Phone Companion.

Factory Data Reset (Powered Off) - Nokia Lumia 928

Here's how to factory / hard reset your Lumia 928 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Nokia Lumia 928

Here's how to factory / hard reset your Lumia 928 if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Nokia Lumia 928

To check for or to install software updates on your Lumia 928, view this info.

View Software Version - Nokia Lumia 928

Here's how to view the software version your Lumia 928 is running.

SIM Card

Insert SIM Card - Nokia Lumia 928

Here's how to properly insert a SIM card into your Lumia 928 to avoid potential service issues.

Modify SIM PIN - Nokia Lumia 928

Here's how to change the SIM card lock code on your Lumia 928.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Nokia Lumia 928

Here's how to remove the SIM card from your Lumia 928.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Nokia Lumia 928

Here's how to turn the SIM PIN lock code for your Lumia 928 on or off.

Unblock SIM PIN - Nokia Lumia 928

Here's how to unblock the SIM PIN for your Lumia 928.

View SIM Card Number - Nokia Lumia 928

Here's how to view the SIM card number associated with your Lumia 928.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Assign a Ringtone - Nokia Lumia 928

Here's how to select or change ringtones for a contact on your Lumia 928.

Manage Alerts / Notifications - Nokia Lumia 928

Here's how to change notification sounds for incoming calls or messages on you Nokia Lumia 928.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Nokia Lumia 928

Here's how to select or change ringtones or notification tones on your Lumia 928.

Use Speakerphone - Nokia Lumia 928

To utilize the speakerphone functionality on your Lumia 928, view this info.

Vibrate Mode - Nokia Lumia 928

Here's how to turn vibrate mode for your Lumia 928 on or off.

Volume Controls - Nokia Lumia 928

Here's how to adjust the volume if your Lumia 928 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Nokia Lumia 928

Here's how to enable auto receive of your picture messages on your Lumia 928.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Nokia Lumia 928

Here's how to create and send a text message via the messaging app on your Lumia 928.

Delete Messages - Nokia Lumia 928

Here's how to delete text messages from your Lumia 928 via the Messaging app.

Send Existing Picture via Messaging - Nokia Lumia 928

Here's how to send a saved picture from your Lumia 928 to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - Nokia Lumia 928

Here's how to send a saved video on your Nokia Lumia 928 to a messaging recipient.

Take and Send a Picture via Messaging - Nokia Lumia 928

Here's how to take and send a picture on your Nokia Lumia 928 via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Nokia Lumia 928

To receive delivery confirmation for messages sent from your Nokia Lumia 928, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - Nokia Lumia 928

Here's how to view text messages via the messaging app on your Lumia 928.

Tips, Tricks & Shortcuts

Capture a Screenshot - Nokia Lumia 928

Here's how to capture and view a screenshot on your Lumia 928.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Manage TTY Settings - Nokia Lumia 928

To change the TTY settings on your Lumia 928, check out this info.

Turn Assisted Dialing On / Off - Windows® Smartphones

Here's how to turn assisted dialing for your Windows smartphone on or off.

Turn Narrator On / Off - Windows® Phone

Here's how to turn the Narrator setting, which reads all the elements on screen, on / off for your Windows smartphone.

Wallpapers/Theme

Display Theme Settings - Nokia Lumia 928

Here's how to change the display color scheme on your Lumia 928.

Set Wallpaper - Nokia Lumia 928

Here's how to set the Home screen image on your Lumia 928.

Wi-Fi & Network

Add a Wi-Fi Network - Nokia Lumia 928

Here's how to add an available Wi-Fi network to your Lumia 928.

Manually Add a Wi-Fi Network - Nokia Lumia 928

View this info if the Wi-Fi network you want to add to your Lumia 928 doesn't display.

Network Mode Settings - Nokia Lumia 928

View this info on network mode settings if you're having issues with voice / data services on your Nokia Lumia 928.

Remove Wi-Fi Connection - Nokia Lumia 928

To remove a saved Wi-Fi network from your Nokia Lumia 928, view this info.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Turn Wi-Fi On / Off - Nokia Lumia 928

Here's how to turn Wi-Fi for your Lumia 928 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows® - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.