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Motorola moto 5G - Support Overview

Find device-specific support and online tools for your Motorola 5G moto mod.

Filter all topics below.


Activation, Setup & User Guides

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

moto 5G - Activate / Set Up Device

Here's how to set up your 5G moto mod for use with your moto compatible device.

Basics

moto 5G - Attach / Detach mod

Here's how to attach and remove the 5G moto mod to/from your phone.

Battery & Power

moto 5G - Charge moto mod

Here's how to charge your 5G moto mod.

moto 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time,etc.) for your 5G moto mod.

moto 5G - View Battery Status

Here's how to view charging status, remaining battery life and which apps or processes use your mod's battery.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

moto 5G - View Data Usage

Here's how to view data usage on your 5G moto mod.

Device ID & Info

moto 5G - View Phone Info

Here's how to view the phone info (e.g., SIM status, IP address, etc.) for your 5G moto mod.

Hotspot

moto 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to manage mobile / Wi-Fi hotspot settings (password, allowed devices, etc.) for your 5G moto mod.

Operating System & Software

Motorola moto 5G - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including several system enhancements.

moto 5G - Factory Data Reset

Here's how to factory / hard reset your 5G moto mod if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto 5G - Install Device Software Update

Here's how to check for or to install software updates on your 5G moto mod.

moto 5G - View Software Version

Here's how to view what software version your 5G moto mod is running.

SIM Card

moto 5G - View SIM Card Number

Here's how to view the SIM card number (ICCID) for your 5G moto mod.

Status Indicators/Lights

moto 5G - View Signal Strength

Here's how to view signal strength for your 5G moto mod when it's connected to a compatible device.

Wi-Fi & Network

moto 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your 5G moto mod.

moto 5G - Tethered Modem Connection

Here's how to set up a modem connection for your 5G moto mod via USB or Bluetooth.