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Motorola moto 5G - Support Overview

Find device-specific support and online tools for your Motorola 5G moto mod.
Activate and set up
Find out how to activate and set up your 5G moto mod.

Troubleshoot 5G moto mod
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

moto 5G - Activate / Set Up Device

Here's how to set up your 5G moto mod for use with your moto compatible device.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Motorola moto 5G FAQs

Connect the 5G moto mod to your Motorola moto z2 force, moto z3 or moto z4 phones to access the Verizon 5G Ultra Wideband network. Find out about discounts.

moto 5G - Attach / Detach mod

Here's how to attach and remove the 5G moto mod to/from your phone.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

moto 5G - Charge moto mod

Here's how to charge your 5G moto mod.

moto 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time,etc.) for your 5G moto mod.

moto 5G - View Battery Status

Here's how to view charging status, remaining battery life and which apps or processes use your mod's battery.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

moto 5G - View Data Usage

Here's how to view data usage on your 5G moto mod.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

moto 5G - View Phone Info

Here's how to view the phone info (e.g., SIM status, IP address, etc.) for your 5G moto mod.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

moto 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to manage mobile / Wi-Fi hotspot settings (password, allowed devices, etc.) for your 5G moto mod.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Operating System & Software

Motorola moto 5G - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including several system enhancements.

moto 5G - Factory Data Reset

Here's how to factory / hard reset your 5G moto mod if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto 5G - Install Device Software Update

Here's how to check for or to install software updates on your 5G moto mod.

moto 5G - View Software Version

Here's how to view what software version your 5G moto mod is running.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto 5G - View SIM Card Number

Here's how to view the SIM card number (ICCID) for your 5G moto mod.

Status Indicators/Lights

moto 5G - View Signal Strength

Here's how to view signal strength for your 5G moto mod when it's connected to a compatible device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

moto 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your 5G moto mod.

moto 5G - Tethered Modem Connection

Here's how to set up a modem connection for your 5G moto mod via USB or Bluetooth®.