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Motorola moto 5G - Support Overview

Find device-specific support and online tools for your Motorola 5G moto mod.
Activate and set up
Find out how to activate and set up your 5G moto mod.

Troubleshoot 5G moto mod
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

moto 5G - Activate / Set Up Device

Here's how to set up your 5G moto mod for use with your moto compatible device.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

moto 5G - Attach / Detach mod

Here's how to attach and remove the 5G moto mod to/from your phone.

Battery & Power

moto 5G - Charge moto mod

Here's how to charge your 5G moto mod.

moto 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time,etc.) for your 5G moto mod.

moto 5G - View Battery Status

Here's how to view charging status, remaining battery life and which apps or processes use your mod's battery.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

moto 5G - View Data Usage

Here's how to view data usage on your 5G moto mod.

Device ID & Info

moto 5G - View Phone Info

Here's how to view the phone info (e.g., SIM status, IP address, etc.) for your 5G moto mod.

Hotspot

moto 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to manage mobile / Wi-Fi hotspot settings (password, allowed devices, etc.) for your 5G moto mod.

Operating System & Software

Motorola moto 5G - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including several system enhancements.

moto 5G - Factory Data Reset

Here's how to factory / hard reset your 5G moto mod if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto 5G - Install Device Software Update

Here's how to check for or to install software updates on your 5G moto mod.

moto 5G - View Software Version

Here's how to view what software version your 5G moto mod is running.

SIM Card

moto 5G - View SIM Card Number

Here's how to view the SIM card number (ICCID) for your 5G moto mod.

Status Indicators/Lights

moto 5G - View Signal Strength

Here's how to view signal strength for your 5G moto mod when it's connected to a compatible device.

Wi-Fi & Network

moto 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your 5G moto mod.

moto 5G - Tethered Modem Connection

Here's how to set up a modem connection for your 5G moto mod via USB or Bluetooth®.