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Ringback Tones and Verizon Tones Discontinued
The Ringback Tones service has been discontinued and is no longer supported by Verizon.
If you had a subscription to Ringback Tones and Ringback Tones that you purchased from the Media Store or Verizon Tones app, they were automatically removed from all lines on your account. You’ll no longer be charged a subscription fee for this feature. You may receive a one-time, prorated bill credit on your line(s) for the subscription fee and any active Ringback Tone(s) that you purchased. You don’t need to do anything to implement these changes or receive prorated bill credits, if eligible.
The Verizon Tones app and online Media Store have also been discontinued. Verizon Tones will no longer be accessible on your device. If you’d like to shop for ringtones, check the app store on your device for other ringtone apps that you can use.
My Media Retrieval is also no longer available because Verizon Tones has been discontinued. Verizon Cloud can help you back up your important content and make it easier to upgrade to a new device.
You may also be able to find new apps through the app store on your device. Many app stores now ask you to create an account. Then when you sign in to that account on a new device, you can download apps you’ve previously purchased without buying them again. Data charges may apply.