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Palm Palm Software Update

We are pleased to announce a software update for your device. This software update has been tested to help optimize device performance, resolve known issues and apply the latest security patches.

You can check the device software version in the setting menu via Settings > System > About phone > Build Number. You can also check for updates via Settings > System updates.

Software updates are automatically processed overnight, or with a device restart. Your device updates automatically, provided that:

  • Your device is connected to the Verizon Wireless network.
  • Your battery is sufficiently charged before starting the software update.

System Update 5

The details:

Release date: 05/15/2020
Androidâ„¢ Security Patch Level: April 2020
Software Version: 1AMJ

What's changing:

The current software update gives you the most up to date Android security patches on your device.

System Update Instructions

Once released, Palm software will be pushed to the device. Your device must be on and connected to the Verizon LTE network or Wi-Fi.

The device will automatically download the update and prompt you to install it. You can choose to either Install Now or Install Later.

You can also manually check for updates via Settings > System updates.

If an update is available, you will have the following options:

  • Update now
  • Update later
  • Don't update

Unique experience regarding this update

  • Since this is a mandatory update:
    • You will only have an option to Install Now.
    • The update will begin automatically if you you don't acknowledge the update pop-up within 24 hours.
  • If you don't see the prompt for software update, but only see the software available notification on the notification panel, you should:
    1. Uninstall Chrome browser
    2. Power cycle the device
    3. Tap the Software available notification on the notification panel

Go to Play Store > Search "Chrome" > Select Uninstall

Palm software update uninstall chrome screenshot

System Update 4

The details:

Release date: 01/06/2020
Android Security Patch Level: November 1, 2019
Software Version: 1AMG

What's changing:

This update provides:

  • The latest Android security patch updates
  • Improved Life Mode experience

This update resolves issues with:

  • Audible Wi-Fi notification
  • Volume control
  • Airplane mode
  • Reboot due to low memory/storage issue

System Update 3

The details:

Release date: 10/08/2019
Android Security Patch Level: August 1, 2019
Software Version: 1AMD

What's changing:

  • Latest Security Patch update
  • Improved camera and photo app performance
  • Improved Life Mode experience
  • Improved native Contact and Dialer app experience
  • Double tapping the power button launches Google Assistant instead of Voice Search
  • Added an optional Palm registration screen in the setup wizard
  • Improved Over-the-Air update client
  • Improved Wi-Fi calling
  • Other minor performance enhancements and improvements

Android is a trademark of Google, Inc.