Support Billing & Account Bill Overview

Online bill overview

Account Summary

  • Account summary
  • Your discounts
  • Details of previous period
  • Details of charges

The Account Summary provides a view of your current charges and the charges from the previous period.

  1. The Previous Period will show any payments received and if there were unpaid charges. These unpaid charges will show as a “Balance Forward”
  2. The Current Charges Section will show charges for your service for the current period
  3. You will also see the total amount that is due and its due date
Account summary

In the Your Discounts section, you'll see the equipment or service discounts you received for this billing period. Be sure to check your bill for discount expiration dates.

Your Discounts

In this section, you can see payments received and adjustments and credits applied in the previous period.

Details of previous period

In this section, your current charges are broken down into categories.

Your Bundle Charges include your monthly charges, billed one month in advance. Additional Services & Equipment includes charges for equipment and personalized Fios services.

The One-Time Activities section includes charges for items such as movie rentals and pay per view, as well as directory assistance and installation fees.

Last is Taxes, Governmental Surcharges, and Fees. For a full breakdown of these charges, be sure to check out your bill or visit the billing glossary.

Details of charges

Frequently asked questions

  • Where do I find my account number?

  • You can find your account number on the dashboard in My Verizon and in the My Fios app by selecting the ellipsis in the top, right corner then selecting Account & Settings.

    View account number

    Don’t have an account?

    Register now

    Don’t have the My Fios app?

    Download now
  • Where can I find the due date on the bill?

  • To avoid late charges, you can view the due date of your bill in the My Fios app and within My Verizon.

    View due date

    Select the method you’d like to view your bill:

    • My Fios app

    • To view your bill in the My Fios App select Bill from the dashboard.

      Don’t have the My Fios app?

      Download now
    • My Verizon

    • To view your bill in My Verizon, sign in and:

      • Hover over Billing > select View Bill

      Don’t have an account?

      Register now
  • What is the balance I currently owe?

  • You can review your most current balance information in the My Fios app or within My Verizon.

    View bill

    Select the method you’d like to view your bill:

    • My Fios app

    • To view your bill in the My Fios App select Bill from the dashboard.

      Don’t have the My Fios app?

      Download now
    • My Verizon

    • To view your bill in My Verizon, sign in and:

      • Hover over Billing > select View Bill

      Don’t have an account?

      Register now
  • Why is my bill different this month?

  • There are several conditions that could cause your bill to vary, including:

    • A promotion starting or ending
    • A change in your service resulting in a one-time fee, a partial month charge or a credit for a change made in the middle of your bill cycle
    • A late payment charge
    • Billing adjustments
    • Usage charges such as toll or long distance including international calls, pay per view or on demand
    • Tax charges can vary slightly depending on the number of days in the month

    You can view your bill in the My Fios app and within My Verizon to see what may have caused your bill to increase or decrease. Once signed in you'll be shown a chart comparing your last bill to your current bill. This bill comparison will list what changed and provide you with the option to view more details.

    View bill

    Select the method you’d like to view your bill:

    • My Fios app

    • To view your bill in the My Fios App select Bill from the dashboard.

      Don’t have the My Fios app?

      Download now
    • My Verizon

    • To view your bill in My Verizon, sign in and:

      • Hover over Billing > select View Bill

      Don’t have an account?

      Register now
  • How can I get copies of previous bills?

  • You can get up to 24 months of past bills in the My Fios app or within My Verizon.

    View past bills

    Select the method you’d like to view past bills:

    • My Fios app

    • To view your past bills in the My Fios App select:

      • Bill from the dashboard > select History

      Don’t have the My Fios app?

      Download now
    • My Verizon

    • To view your past bills in My Verizon, sign in and:

      • Hover over Billing > select View Bill > then select Bill History

      Don’t have an account?

      Register now
  • How do I pay my bill?

  • To make bill paying as hassle-free as possible, we offer several easy ways for you to pay.

    Pay bill

    Select the method you’d like to pay your bill:

    • My Fios app

    • To pay your bill in the My Fios App select Bill from the dashboard then select Pay Bill.

      Don’t have the My Fios app?

      Download now
    • My Verizon

    • To pay your bill in My Verizon, sign in and:

      • Hover over Billing > select Pay Bill

      Don’t have an account?

      Register now

See also: