Stop unwanted calls

Fios Digital Voice calling features

• Anonymous Call Rejection

• You can use Anonymous Call Rejection to reject most phone calls from callers who have blocked the display of their telephone numbers from being seen from Caller ID. When the service is on, your phone will not ring if callers have blocked the display of their number. Instead, callers will hear an announcement saying that you are not accepting blocked calls. They will be instructed to hang up, unblock their number, and dial again if they want to reach you.

  The service does not block calls made to you from outside your local calling area or through operator assistance. All calling features are subject to availability and compatibility restrictions.

  To set up Anonymous Call Rejection, sign in to your My Verizon account and select:

  • Account Manager > Calling Features > Incoming Call Block > Reject All Anonymous Calls > Activate Incoming Call Block

  You can also use the My Fios app by selecting:

  • Phone > Options tab > Calling Features > Block Incoming Calls > Block Anonymous Calls

• Incoming Call Block

• You can manage your calling features through the My Fios app and My Verizon:

  • Manage in the My Fios app

  • Block numbers in the My Fios app by selecting:

    • Phone > Options tab > Calling Features > Call Blocking

    Don’t have the My Fios app?

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  • Manage in My Verizon

  • Block numbers manually or block numbers in your Phone Book in My Verizon by selecting:

    • Calling Features > Incoming Call Block > Reject calls from certain numbers > Add or Browse your phonebook > Activate Incoming Call Block

    Block numbers from your Call Log, by selecting:

    • Calls and Messages > Locate the number you want to block > Name or Number > Call Block

    Block international numbers by selecting:

    • Account Manager > Administration > International Call Block > select International Numbers that you want to block> Save Settings

• Do Not Disturb

• Do Not Disturb prevents some or all your incoming calls from ringing on your phone. You can activate Do Not Disturb for a set period or leave it on indefinitely. You can either forward incoming calls to a voice mailbox (if available), or set up an announcement stating that you are not available. The Do Not Disturb feature does not affect your outgoing calls.

  How to activate Do Not Disturb

  To activate and/or deactivate Do Not Disturb using your Fios home phone, press:

  • *78 to activate and/or *79 to deactivate

  Block numbers in the My Fios app by selecting:

  • Phone > Options tab > Calling Features > Do Not Disturb

  Don’t have the My Fios app?

  Download now

  To activate in My Verizon, sign in and select:

  • Account Manager > Calling Features > Do Not Disturb > send all calls to a Pre-recorded Do Not Disturb message or send all calls to Voicemail

  To activate Do Not Disturb with scheduling select:

  • Account Manager > Calling Features > Do Not Disturb > Set Do Not Disturb according to a schedule > enter a Start and End date and time > Add Schedule

  After the scheduled Do Not Disturb entry is added, you can open the Do Not Disturb tab or your Calendar to view your schedule.

  Note: If you are looking to manage blocking annoying and unwanted calls refer to Incoming Call Block above to setup and manage features.

• Call Trace

• Call Trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you.

  Your phone is already equipped for Call Trace. To activate the service, simply press *57 on your landline phone. Charges and fees for using Call Trace may vary. The records of all traced calls will be released to a law enforcement agency only. The action taken by law enforcement may vary by area. Please contact the Verizon Security Department at 1.800.518.5507 for more information.

  Note: if you are threatened with bodily harm or an explosive device, use Call Trace and immediately contact your local police department. All calling features are subject to availability and compatibility restrictions.

  See also:

  • Call Blocking Devices

Traditional phone features

• Anonymous Call Block

• To activate or deactivate Anonymous Call Block, press:

  • *77 to activate Anonymous Call Block or dial 1177 on rotary or pulse-dialing phones, listen for a recording or confirmation tone
  • *87 to deactivate Anonymous Call Block or dial 1187 on rotary or pulse-dialing phones, listen for a recording or confirmation tone

  Note: after you activate the service, it will remain on until you deactivate it.

  If you have turned on Anonymous Call Block, numbers on Priority Call or Select Call Forwarding lists will reach you even if the numbers are blocked.

• Call Block

• This service subject to availability for new customers based on location. If you currently subscribe to Call Block you will continue to receive it.

  Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked. All calling features are subject to availability and compatibility restrictions.

  By following the voice-recorded instructions, you can add the number of the last person who called you, add a new number, or change an existing number on your list. The voice-recorded instructions will also tell you how to add to your list if your list is full.

  To activate or deactivate your Call Block list, press:

  • *60 or dial 1160 on rotary or pulse-dialing phones
  • *80 or dial 1180 on rotary or pulse-dialing phones

  Note: In some areas, you must press 3 to Call Block off.

• Call Intercept

• Call Intercept picks up incoming calls that do not have a valid phone number. Callers must identify themselves before the Call Intercept feature rings your phone and plays the recorded name of the caller. You must have Caller ID to use Call Intercept.

  Customers in CT, DC, DE, MA, NJ, NY, PA, RI, and VA who currently subscribe to the product and remove it will not be able to re-order.

  Call Intercept is not available for rotary dial service. All calling features are subject to availability and compatibility restrictions.

  The first time you use Call Intercept, call toll-free 1.800.527.7070 from the phone that has Call Intercept and follow the voice prompts to set your security PIN. After you set your security PIN, you can call into the system from any phone to make changes to your Call Intercept settings.

  To manage your existing Call Intercept calling feature:

  • Call toll-free 1.800.527.7070 and follow the voice prompts to
    • Establish your security PIN
    • If you’ve forgotten your PIN or override code
    • To turn Call Intercept on or off
    • To add or remove numbers from your Priority Caller List
  • Call 1.800.435.7986 (1.877.611.7607 Spanish) to have your PIN reset
  • To bypass Call Intercept
    • Priority callers can bypass Call Intercept by entering your 4 digit Call Intercept Override Code
    • Your phone will alert you with a short-short-long ring and “Priority Caller” will appear on your display

• Call Trace

• Call Trace initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. All calling features are subject to availability and compatibility restrictions, some calls may not be traced.

  Your phone is already equipped for Call Trace. To activate the service, simply press *57 (rotary phones dial 1-1-5-7). Charges and fees for using Call Trace may vary.

  Note: You must repeat the steps above each time you want to trace a call.

  How to take further action by establishing a case

  Some states require you to trace two or more calls to establish a case. The records of all traced calls will be released to a law enforcement agency only. The action taken by law enforcement may vary by area.

  If you want to establish a case:

  • Call the Security Control Center at 1.800.518.5507, Monday - Friday, 8 AM - 5 PM ET with your complaint number to open a case
  • If you want to hear a recorded message about how to use Call Trace, call 877.TRACE4U (1.877.872.2348) at any time
  • The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only

• Do Not Disturb

• Note: this service is no longer available to new customers. If you currently subscribe to this service, you will continue to receive the service, but you will not be permitted to re-subscribe to it if you remove it or transfer it to another customer at your current location or to a new location.

  Before you use Do Not Disturb, you must first set up the list of numbers you want to block. You can change your Do Not Disturb list at any time.

  To program Do Not Disturb service call 1.800.527.7070, select:

  • Do Not Disturb Service, enter the last 4 digits of your phone number as your temporary PIN and follow the instructions to change to a new, permanent 4-digit PIN

  To program Do Not Disturb service call 1.800.527.7070, enter:

  • 10-digit phone number > Do Not Disturb PIN, follow the recorded instructions to make the change you want to make

• Selective Call Blocking

• To activate Selective Call Blocking:

  • Press *67 or dial 1167 on a rotary dial phone, listen for the confirmation tone, followed by the dial tone and dial the phone number of the party you wish to call
  • The word "Private" or "P" will appear on the display unit of the called party
  • Your call will be blocked for one-time use only

  Selective Call Blocking turns off after each call. You must reactivate the service each time you want your telephone number blocked. If the called number has Anonymous Call Rejection activated, your call will not be answered.

  Note: not all calls can be blocked. Calls to 911, toll-free (800 or 877) or 700/900 services cannot be blocked. Calls to some wireless customers may not be blocked. All calling features are subject to availability and compatibility restrictions.

Frequently asked questions

• What are robocalls?

• Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. To learn more visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).

• Are robocalls illegal?

• All calls with prerecorded telemarketing sales messages are illegal unless you agreed to be called. Some non-marketing robocalls (such as political and charitable calls to landiline phones) are authorized by law in most states, even if they are unwanted.

• What is Verizon doing to stop illegal robocalls?

• We stop many robocalls before they can get to you. We monitor our networks to detect spikes in suspicious calls, and then work with law enforcement and with other telephone companies to shut down illegal robocallers. Verizon also works with other telephone companies and industry standards organizations to develop new technologies to stop robocalls, and we support federal legislation to better go after the source – the scammers who make these calls.

• What should you do if you get an illegal robocall?

• • Hang up the phone, Do NOT interact with the caller, Do NOT call back in order to be taken off the list – calling back can cause you to get more calls because the scammers know you are a real person
  • If you do end up in a conversation with a scammer, never reveal any personal information such as passwords, social security numbers, or account numbers
  • If you are not sure whether a caller is a scammer or not, hang up immediately, remember that legitimate callers do not call asking for personal information
  • Report the call to the FTC at DoNotCall.gov
    • Information to include: time and date of call, the number that appeared on your Caller ID screen, your telephone number, and a description of the message
    • You normally won't see immediate action, but the FTC's complaint database is important – it helps government agencies and companies go after illegal robocallers and come up with new ways to attack the problem
  • Some call blocking applications like Verizon Caller Name ID will allow you to report calls to improve the accuracy of the service