Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts


How do I upgrade my Set-Top Box to a DVR? If you are a current Verizon FiOS TV subscriber, you can upgrade your Set-Top Box (STB) to a DVR by placing an order online.

Is Multi-Room DVR right for me?
Instead of swapping your STB for a DVR, you may want to consider upgrading to Multi-Room DVR if you have more than one TV in your home.

You can use your existing Verizon-provided Set-Top Box as part of your FiOS TV setup with Multi-Room DVR.

By doing this, you get all the same features of a regular DVR, plus the added flexibility of the multi-room DVR access.

How is Multi-Room DVR different than a regular DVR?
Multi-Room DVR acts as the hub for your FiOS TV viewing experience. With Multi-Room DVR you can:
  • Record programs on your DVR and then watch those programs on other TVs that are connected to compatible non-DVR Set-Top Boxes in your home.

  • Start watching a recorded program in one room. Hit Pause, then go to another room and pick up where you left off in the program.

What is the difference between Multi-Room DVR and Multi-Hub DVR?
Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR. With Multi-Room DVR, one DVR acts as the "Hub" DVR while other DVRs are Terminal DVRs. Regardless of which type of DVR has recorded programming, you can view recorded shows from any Set-Top Box in your home.

Learn more about:  Multi-Room DVR  | Multi-Hub DVR

Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411