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Fix Remote Control Issues

If your remote is not working or you're having trouble controlling a particular device, use the table below to identify the issue and solve the problem.

You can also use the Verizon Troubleshooter to fix Set Top Box and remote control issues.

Identify the issue Solve the problem
Batteries dislodged or drained The batteries in your remote control may have become dislodged or are drained.
  • Open the battery cover and make sure the batteries are properly seated.
  • Press a few device buttons like AUX, DVD, STB, TV. If the top of your remote flashes briefly, the batteries are working. If the top of the remote does not flash, your batteries need to be replaced.

Remote is for another TV

If you have multiple TVs, you may be using a remote that is programmed for another TV.
  • Check that you're using the remote that was set up for the TV you are trying to control.
Device not active The device you are trying to control may not be the active device.
  • Press the device button for the device you are trying to control to make it the active device. Try to operate the device again.
Signal not being received

Something may be blocking the path to the device you want to control, you may not be pointing at the sensor on the device, or you may be too far away.

  • Open cabinet doors and remove any other obstacles that may be between the remote and the device.
  • Point the remote directly at the sensor on the device.
  • Be sure you are within 8 meters or 25 feet of the device you want to control.
Device not programmed The device you are trying to control may not be programmed into your remote.
  • To program the device into your remote control, find your remote on the FiOS TV remote controls & codes page and select the applicable Set up your remote link.
TV settings have changed Your TV settings may have been accidentally changed.
  • Using the remote control that came with your TV, check that your TV is set to either channel 3 or 4 and that it is currently set for the input mode you are trying to control.
Loose connection There may be a loose connection at the Optical Network Terminal (ONT) or splitter.
  • Check that the ONT or splitter connections are secure.


If you've tried the tips above and reprogramming your remote does not solve the problem, your remote control may be damaged or defective. Find out how to request a replacement.

See also:

Philips remote won't turn on or off multiple devices

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