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Samsung Convoy® 4 - Support Overview

Find device-specific support and online tools for your Samsung Convoy 4.
Activate and setup
Learn how to activate and set up your Convoy 4.

Troubleshoot Convoy 4
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Getting to Know Your Samsung Convoy® 4

Get to know your new Samsung Convoy 4 with this quick reference guide.

Samsung Convoy® 4 - Phone Setup Wizard

Here's how to quickly navigate through the initial activation setup screens on your Convoy 4.

Alerts & Reminders

Samsung Convoy® 4 - Alert Sounds

Here's how to adjust alert sounds on your Convoy 4.

Samsung Convoy® 4 - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Convoy 4.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Convoy® 4 - Move Music Files to Device

Here's how to transfer music files from a computer to your Convoy 4.

Samsung Convoy® 4 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Convoy 4 to a computer.

Samsung Convoy® 4 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Samsung Convoy 4.

Samsung Convoy® 4 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos from internal storage on your Convoy 4 to an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Samsung Convoy® 4: Getting to Know the Back of Your Phone

Learn more about the back of your Samsung Convoy 4.

Samsung Convoy® 4: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Convoy 4.

Samsung Convoy® 4: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Convoy 4.

Battery & Power

Samsung Convoy 4 - Insert / Remove Battery

Here's how to insert / remove the battery for your Convoy 4.

Samsung Convoy® 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Convoy 4.

Bluetooth

Samsung Convoy® 4 - Bluetooth® Discovery Mode

To make your Convoy 4 visible to Bluetooth devices, view this info.

Samsung Convoy® 4 - Send Contact via Bluetooth®

Here's how to send a contact on your Convoy 4 via Bluetooth.

Samsung Convoy® 4 - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Convoy 4 on or off.

Calling & Dialing

Samsung Convoy® 4 - Call a Number

Here's how to place a call from your Convoy 4.

Samsung Convoy® 4 - Delete Call History

Here's how to clear the call history from your Convoy 4.

Samsung Convoy® 4 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Convoy 4 and your dialpad entries aren't recognized, view this info.

Samsung Convoy® 4 - Place a Conference Call

Here's how to place a conference call from your Convoy 4.

Samsung Convoy® 4 - Redial

Here's how to manually redial a number from your Convoy 4 or set it to automatically retry.

Samsung Convoy® 4 - Reset Call Timers

Here's how to reset the call timers on your Convoy 4.

Samsung Convoy® 4 - Speed Dial

Here's how to add a speed dial to your Convoy 4.

Samsung Convoy® 4 - View Call History

Here's how to view the call history of your Convoy 4.

Samsung Convoy® 4 - View Call Timers

Here's how to view call timers on your Convoy 4.

Samsung Convoy® 4 - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your Samsung Convoy 4.

Samsung Convoy® 4: Making a Phone Call

An interactive guide on how make phone calls using your Samsung Convoy 4.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Convoy® 4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Convoy 4.

Samsung Convoy® 4 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Convoy 4 to a computer.

Samsung Convoy® 4 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Samsung Convoy 4.

Samsung Convoy® 4 - Record and Send Video via Messaging

Here's how to record and send a video using your Convoy 4.

Samsung Convoy® 4 - Send Existing Video via Messaging

Here's how to send a saved video on your Samsung Convoy 4 to a messaging recipient.

Samsung Convoy® 4 - View Pictures / Videos

Here's how to view pictures and/or videos on your Convoy 4.

Samsung Convoy® 4: Changing the Picture Storage Location

A visual guide for changing the picture storage location on your Samsung Convoy 4.

Samsung Convoy® 4: Recording a Video

Learn how to record a video using your Samsung Convoy 4.

Samsung Convoy® 4: Taking a Picture

Discover how to take a photo using your Samsung Convoy 4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Samsung Convoy® 4 - Add a Contact

Here's how to add a contact to your Convoy 4.

Samsung Convoy® 4 - Delete a Contact

Here's how to remove a contact from your Samsung Convoy 4.

Samsung Convoy® 4 - Edit a Contact

Here's how to edit a contact on your Convoy 4.

Samsung Convoy® 4 - Send Contact via Bluetooth®

Here's how to send a contact on your Convoy 4 via Bluetooth.

Samsung Convoy® 4: Adding a Contact

Learn how to add a new contact to your Samsung Convoy 4.

Samsung Convoy® 4: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Convoy 4.

Samsung Convoy® 4: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Convoy 4 without looking at it.

Device ID & Info

Samsung Convoy® 4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (MEID) for your Convoy 4.

Samsung Convoy® 4 - View PRL / ERI ID

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Convoy 4.

Samsung Convoy® 4 - View Phone Number

Here's how to view the phone number for your Convoy 4.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Convoy® 4 - Adjust Backlight

Here's how to adjust the backlight on your Convoy 4.

Samsung Convoy® 4 - Adjust Brightness Settings

Here's how to adjust screen brightness on your Convoy 4.

Samsung Convoy® 4 - Adjust Display Settings

Here's how to adjust the display settings (e.g., Menu items, Menu layout, etc.) for your Convoy 4.

Samsung Convoy® 4 - Adjust Font Settings

Here's how to adjust how text (font style, font size) appears on your Convoy 4.

Samsung Convoy® 4 - Answer Options

Here's how to change the way your Convoy 4 answers calls.

Samsung Convoy® 4 - Banner Settings

Here's how to configure the personalized greeting on the home screen of your Convoy 4.

Samsung Convoy® 4 - Display Theme Settings

Here's how to change the display color scheme on your Convoy 4.

Samsung Convoy® 4 - NAM Selection

Here's how to switch your Samsung Convoy 4 between two different phone numbers that are programmed into it.

Samsung Convoy® 4 - Restriction Settings

To allow or restrict access to services on your Convoy 4, view this info.

Samsung Convoy® 4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Convoy 4, view this info.

Samsung Convoy® 4: Accessing Settings

Explore how to access settings on your Samsung Convoy 4 to change alert sounds, turn off GPS and more.

Samsung Convoy® 4: Changing Notification Sounds

Learn how to change notification sounds on your Samsung Convoy 4.

Samsung Convoy® 4: Performing a Factory Reset

Find out how to perform a factory reset your Samsung Convoy 4.

Samsung Convoy® 4: Setting the Phone to Silent

Explore ways to mute your Samsung Convoy 4.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Home Screen

Samsung Convoy® 4: Restarting Your Phone

An interactive guide on how to restart your Samsung Convoy 4.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Samsung Convoy® 4 - Browser Bookmarks

Here's how to add a browser bookmark on your Samsung Convoy 4.

Samsung Convoy® 4 - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Convoy 4, view this.

Samsung Convoy® 4 - Open Web Browser

Here's how to open the default web browser on your Samsung Convoy 4.

Samsung Convoy® 4: Bookmarking a Website

Learn how to bookmark a website on your Samsung Convoy 4, so it's easy to find later.

Samsung Convoy® 4: Clearing Browsing Data

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Convoy 4.

Samsung Convoy® 4: Navigating to a Website

Discover how to find a website using your Samsung Convoy 4.

Keyboard

Samsung Convoy® 4 - Turn Keyguard On / Off

Here's how to lock or unlock the keypad on your Convoy 4.

Language

Samsung Convoy® 4 - Language Selection

Here's how to change the language used on your Convoy 4.

Samsung Convoy® 4 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Convoy 4.

Lock, Unlock, Password & Security

Samsung Convoy® 4 - Lock Code

Here's how to enter or change a lock code on your Convoy 4.

Samsung Convoy® 4 - Set Up Phone Lock

Here's how to set up screen lock options on your Convoy 4.

Samsung Convoy® 4 - Unlock Screen

To unlock the screen on your Samsung Convoy 4, check out this info.

Samsung Convoy® 4: Activating Your Device

A visual guide for activating your Samsung Convoy 4.

Memory/Storage

Samsung Convoy® 4 - Check Memory

To free up space if your device runs slow or crashes/resets, or you can't save media, view this info.

Samsung Convoy® 4 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Convoy 4.

Samsung Convoy® 4 - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Samsung Convoy 4.

Samsung Convoy® 4 - Memory Save Location

Here's how to change the location where your Convoy 4 saves media files.

Samsung Convoy® 4 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Convoy 4.

Music

Samsung Convoy® 4 - Move Music Files to Device

Here's how to transfer music files from a computer to your Convoy 4.

Samsung Convoy® 4 - Music Only Mode

Here's how to put your Convoy 4 into a state where it can't connect to the Verizon network but can play music.

Samsung Convoy® 4 - Play Music Files

Here's how to play music files on your Convoy 4.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Navigating & Multitasking

Samsung Convoy® 4: Opening Apps

See how to open apps on your Samsung Convoy 4.

Operating System & Software

Samsung Convoy® 4 - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy 4.

Samsung Convoy® 4 - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Convoy 4 if it doesn't update automatically.

Samsung Convoy® 4 - System Select

Here's how to change the network mode selection setting on your Convoy 4.

Samsung Convoy® 4 - View Software Version

To view the software version your Samsung Convoy 4 is running, check out this info.

SIM Card

Samsung Convoy® 4 - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Convoy 4.

Samsung Convoy® 4 - Insert SIM Card

Here's how to properly insert a SIM card into your Convoy 4 to avoid potential service issues.

Samsung Convoy® 4 - Remove SIM Card

Here's how to remove the SIM card from your Convoy 4.

Samsung Convoy® 4 - View SIM Card Number

Here's how to view the SIM card number associated with your Convoy 4.

Samsung Convoy® 4 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Samsung Convoy 4 to add memory for photos, videos, music, documents and more.

Sounds, Volume & Audio

Samsung Convoy® 4 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Convoy 4.

Samsung Convoy® 4 - Set a Ringtone

Here's how to select or change ringtones or notification tones on your Convoy 4.

Samsung Convoy® 4 - Sound Easy Set-Up

Here's how to set notification sounds on your Convoy 4.

Samsung Convoy® 4 - Use Speakerphone

To utilize the speakerphone functionality on your Convoy 4, view this info.

Samsung Convoy® 4 - Volume Controls

Here's how to adjust the volume if your Convoy 4 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Convoy® 4 - Auto Receive Messages

If your Convoy 4 is not receiving multimedia (picture / video) messages, view this info.

Samsung Convoy® 4 - Auto Save

Here's how to set your Convoy 4 to automatically save sent messages.

Samsung Convoy® 4 - Create and Send a Text Message

Here's how to create and send a text message on your Convoy 4.

Samsung Convoy® 4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Convoy 4.

Samsung Convoy® 4 - Delete Messages

Here's how to delete text messages from your Convoy 4.

Samsung Convoy® 4 - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Convoy 4.

Samsung Convoy® 4 - Send Existing Picture via Messaging

Here's how to send a saved picture from your Convoy 4 to a messaging recipient.

Samsung Convoy® 4 - Take and Send a Picture via Messaging

Here's how to take and send a picture with your Convoy 4.

Samsung Convoy® 4 - Text Message Entry Method

Here's how to choose how the keypad on your Convoy 4 enters text.

Samsung Convoy® 4 - Text Message Signature

To add, remove or edit the text message signature on your Convoy 4, view this info.

Samsung Convoy® 4 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Convoy 4, view this.

Samsung Convoy® 4 - View Text Messages

Here's how to view text messages on your Convoy 4.

Tips, Tricks & Shortcuts

Samsung Convoy® 4 - Set Shortcut

Here's how to set a keypad shortcut for your Convoy 4.

Visual & Hearing Accessibility

Samsung Convoy® 4 - Manage TTY Settings

To change the TTY settings on your Convoy 4, check out this info.

Samsung Convoy® 4 - Turn On / Off Flip Open & Talk Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your Samsung Convoy 4.

Wallpapers/Theme

Samsung Convoy® 4 - Set Wallpaper

Here's how to set the Home screen image on your Convoy 4.

Samsung Convoy® 4: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Convoy 4.

Wi-Fi & Network

Samsung Convoy® 4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Samsung Convoy 4.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55