Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy Note® Edge - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note® Edge.
Troubleshoot Galaxy Note Edge
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note Edge

Here's how to quickly set up your Galaxy Note Edge.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove Battery - Samsung Galaxy Note Edge

Here's how to insert / remove the battery for your Galaxy Note Edge.

Insert / Remove SIM Card - Samsung Galaxy Note Edge

Here's how to properly insert or remove a SIM card for your Galaxy Note Edge.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Alerts & Reminders

Turn Notifications On / Off - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to turn notifications for your Galaxy Note Edge on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to move files from internal storage on your Samsung Galaxy Note Edge to an SD / memory card.

Move Media Files to / from Computer - Samsung Galaxy Note Edge

Here's how to transfer picture, video or music files between your Galaxy Note Edge and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Insert / Remove Battery - Samsung Galaxy Note Edge

Here's how to insert / remove the battery for your Galaxy Note Edge.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy Note Edge - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Note Edge.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® Edge

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Note Edge.

View Battery Info - Samsung Galaxy Note® Edge

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Note Edge.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Samsung Galaxy Note® Edge

Here's how to send a contact on your Galaxy Note Edge via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note Edge

Here's how to turn Bluetooth for your Galaxy Note Edge on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Samsung Galaxy Note Edge

Here's how to add or remove a speed dial number on your Galaxy Note Edge.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Samsung Galaxy NoteEdge

Here's how to send unwanted calls directly to voicemail for your Galaxy Note Edge.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Samsung Galaxy Note® Edge

Here's how to place a call from your Galaxy Note Edge.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy Note® Edge

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note Edge and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy Note® Edge

Here's how to place a conference call from your Galaxy Note Edge.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Edge

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Edge, view this info.

Use Speakerphone - Samsung Galaxy Note® Edge

To utilize the speakerphone functionality on your Galaxy Note Edge, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy Note® Edge

To view or clear the call history on your Galaxy Note Edge, check out this info.

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Common Camera Settings - Samsung Galaxy Note Edge

Here's info on common camera settings (e.g., flash, HDR, etc.) Galaxy Note Edge.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - Samsung Galaxy Note Edge

Here's how to transfer picture, video or music files between your Galaxy Note Edge and a computer.

Record and Share a Video - Samsung Galaxy Note® Edge

Here's how to record and send a video using your Galaxy Note Edge.

Share Picture from Gallery - Samsung Galaxy Note Edge

Here's how to share a saved picture from your Samsung Galaxy Note Edge.

Share Video from Gallery - Samsung Galaxy Note Edge

Here's how to share a saved video from your Galaxy Note Edge.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy Note Edge

Here's how to take and share a picture from your Samsung Galaxy Note Edge.

View Pictures / Videos - Samsung Galaxy Note Edge

Here's how to view pictures and/or videos on your Samsung Galaxy Note Edge.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Note® Edge

Here's how to facilitate a connection between your Samsung Galaxy Note Edge and a computer with the Android SDK.

Contacts

Add a Contact - Samsung Galaxy Note Edge

Here's how to add a contact to your Galaxy Note Edge.

Caller ID Image - Samsung Galaxy Note® Edge

Here's how to set or change the image for a saved contact on your Galaxy Note Edge.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy Note® Edge

Here's how to configure how your contacts display on your Samsung Galaxy Note Edge.

Delete a Contact - Samsung Galaxy Note® Edge

Here's how to remove a contact from your Galaxy Note Edge.

Edit a Contact - Samsung Galaxy Note Edge

Here's how to edit a contact on your Galaxy Note Edge.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Link / Unlink Contacts - Samsung Galaxy Note® Edge

Here's how to link or unlink duplicate contacts in your Galaxy Note Edge.

Manage Allowed Contacts - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to add or remove contacts from the block list on your Galaxy Note Edge.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy Note® Edge

Here's how to view where a phonebook contact on your Galaxy Note Edge was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® Edge

Here's how to turn data roaming for your Galaxy Note Edge on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Manage Data Usage - Samsung Galaxy NoteEdge

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note Edge.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy Note® Edge

To turn the mobile data for your Samsung Galaxy Note Edge on or off, follow these steps.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note Edge

Here's how to view / restrict the amount of data an app on your Galaxy Note Edge uses.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy Note Edge

If your Galaxy Note Edge shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® Edge

Here's how to view the device ID (IMEI) for your Samsung Galaxy Note Edge.

View MAC Address - Samsung Galaxy Note® Edge

Here's how to view the Wi-Fi MAC address for your Samsung Galaxy Note Edge.

View Phone Number - Samsung Galaxy Note Edge

Here's how to view the phone number for your Samsung Galaxy Note Edge.

View Signal Strength - Samsung Galaxy Note Edge

Here's how to view signal strength on the Galaxy Note Edge.

Device Settings

Edge Screen Settings - Samsung Galaxy Note Edge

Here's how to adjust the Edge screen settings for your Galaxy Note Edge.

Adjust Account Sync Settings - Samsung Galaxy Note® Edge

Here's how to view sync settings on your Galaxy Note Edge if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Samsung Galaxy Note Edge

Here's how to adjust screen brightness and other display settings (e.g., Smart stay, Screen timeout, Daydream, etc.) for your Galaxy Note Edge.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Manage DTMF Tones - Samsung Galaxy Note® Edge

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note Edge and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - Samsung Galaxy Note® Edge

If your Galaxy Note Edge isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Network Mode Settings - Samsung Galaxy Note® Edge

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note Edge.

Reset All Settings - Samsung Galaxy Note® Edge

If your Samsung Galaxy Note Edge crashes, resets or runs slow, or apps freeze or reset the device, view this.

Reset Network Settings - Samsung Galaxy Note Edge

Here's how to reset settings if your Galaxy Note Edge can't connect to data or send / receive messages.

Set Schedule - Blocking Mode - Samsung Galaxy Note® Edge

Here's how to set a schedule for blocking mode on your Samsung Galaxy Note Edge.

Set Up Printing - Samsung Galaxy Note® Edge

Here's how to set up and add a printer to your Samsung Galaxy Note Edge.

Turn Airplane Mode On / Off - Samsung Galaxy Note® Edge

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note Edge, view this info.

Turn Blocking Mode On / Off - Samsung Galaxy Note® Edge

Here's how to turn blocking mode for your Samsung Galaxy Note Edge on or off.

Turn Download Booster On / Off - Samsung Galaxy Note® Edge

Here's how to turn Download booster for your Galaxy Note Edge on or off.

Turn One-Handed Operations On / Off - Samsung Galaxy Note Edge

Here's how to turn one-handed operations for your Galaxy Note Edge on or off.

Turn Screen Inversion On / Off - Samsung Galaxy Note Edge

If the color scheme on your Galaxy Note Edge is reversed, view this.

Turn Screen Rotation On / Off - Samsung Galaxy Note® Edge

If the display on your Galaxy Note Edge doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

View Device Screen on TV - Samsung Galaxy Note® Edge

Here's how to view the screen of your Galaxy Note Edge on your TV or another media device.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy NoteEdge

Here's how to set up a personal / corporate email account on your Galaxy Note Edge.

Adjust Account Sync Settings - Samsung Galaxy Note® Edge

Here's how to view sync settings on your Galaxy Note Edge if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Note® Edge

Here's how to create and send an email message from your Galaxy Note Edge.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Corporate Email (Exchange ActiveSync®) Server Settings - Samsung Galaxy Note® Edge

Here's info on updating work email settings for your Galaxy Note Edge.

Delete Email Messages - Samsung Galaxy NoteEdge

Here's how to delete email messages from your Galaxy Note Edge.

Email Account Common Settings - Samsung Galaxy Note Edge

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note Edge.

Email Account Data Usage Settings - Samsung Galaxy Note Edge

To modify data usage options for the personal email account on your Galaxy Note Edge, view this info.

Email Account Notification Settings - Samsung Galaxy Note Edge

If you're not getting notifications for the personal email on your Galaxy Note Edge, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note Edge

To update the personal email password/server settings for your Galaxy Note Edge, view this info.

Email Account Signature Settings - Samsung Galaxy Note Edge

To enter or edit the personal email signature on your Galaxy Note Edge, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® Edge

To adjust the personal email sync frequency settings on your Galaxy Note Edge, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Perform a Gmail™ Sync - Samsung Galaxy Note® Edge

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note Edge.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - Samsung Galaxy Note® Edge

Removing then re-adding a Gmail account on your Galaxy Note Edge often fixes email issues.

Remove a Personal / Corporate Email Account - Samsung Galaxy Note® Edge

Here's how to delete a personal / corporate email account from your Galaxy Note Edge.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - Samsung Galaxy Note Edge

Here's how to view and reply to an email message from your Galaxy Note Edge.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Mobile - Samsung Galaxy Note Edge

Here's how to turn on and manage Find My Mobile settings for your Galaxy Note Edge.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® Edge

Here's how to turn GPS location for your Galaxy Note Edge on or off.

Gestures & Motions

Motions and Gestures - Samsung Galaxy Note® Edge

Here's how to manage motion-activated services for your Galaxy Note Edge.

Google Backup & restore

Add an Existing Google™ Account - Samsung Galaxy Note® Edge

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy Note Edge.

Create a New Google™ Account - Samsung Galaxy Note® Edge

Here's how to create a new Google (Gmail) account for your Samsung Galaxy Note Edge.

Google™ Backup and Restore - Samsung Galaxy Note® Edge

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note Edge.

Home Screen

Add Shortcuts to Home Screen - Samsung Galaxy Note® Edge

Here's how to add a shortcut to a Home screen on your Samsung Galaxy Note Edge.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Edge Screen Quick Tools - Samsung Galaxy Note® Edge

Here's how to access the tools on the edge screen of your Galaxy Note Edge.

Mode Change - Samsung Galaxy NoteEdge

Here's how to change the Home screen layout on your Galaxy Note Edge if it looks different.

Samsung Galaxy Note Edge - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note Edge.

Touch Screen Settings - Samsung Galaxy Note® Edge

Here's how to adjust the touch screen sensitivity for your Galaxy Note Edge.

View Edge Screen Panels - Samsung Galaxy Note® Edge

Here's how to view the extended Edge screen panels on your Galaxy Note Edge.

View Signal Strength - Samsung Galaxy Note Edge

Here's how to view signal strength on the Galaxy Note Edge.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy Note® Edge

To change the Mobile Hotspot password on your Galaxy Note Edge, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy NoteEdge

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy Note Edge.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® Edge

Here's how to turn the Mobile Hotspot for your Galaxy Note Edge on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Add a Virtual Private Network - Samsung Galaxy Note® Edge

Here's how to add a virtual private network (VPN) on your Galaxy Note Edge.

Allow / Deny Data Roaming - Samsung Galaxy Note® Edge

Here's how to turn data roaming for your Galaxy Note Edge on or off.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Change the Browser Start / Home Page - Samsung Galaxy Note® Edge

Here's how to change the Home page in Chrome on your Samsung Galaxy Note Edge.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Remove Wi-Fi Connection - Samsung Galaxy Note® Edge

To remove a saved Wi-Fi network from your Galaxy Note Edge, view this info.

Turn Data On / Off - Samsung Galaxy Note® Edge

To turn the mobile data for your Samsung Galaxy Note Edge on or off, follow these steps.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy NoteEdge

Here's how to change the language used on your Galaxy Note Edge.

Lock, Unlock, Password & Security

Add Additional Fingerprints - Samsung Galaxy Note Edge

Here's how to add additional fingerprints for security to your Samsung Galaxy Note Edge.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® Edge

Here's how to change the SIM PIN for your Galaxy Note Edge or turn it on or off.

Enable / Disable / Modify Screen Lock - Samsung Galaxy NoteEdge

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Note Edge.

Manage Screen Lock Settings - Samsung Galaxy Note® Edge

Here's how to configure the screen lock settings for your Galaxy Note Edge.

Remove Saved Fingerprints - Samsung Galaxy Note Edge

Here's how to delete a saved fingerprint from your Samsung Galaxy Note Edge.

Set Lock Screen Notifications - Samsung Galaxy Note Edge

Here's how to manage how notifications appear on your Galaxy Note Edge when the screen is locked.

Set Up Fingerprint Recognition - Samsung Galaxy Note Edge

Here's how to set up fingerprint recognition on your Samsung Galaxy Note Edge.

Smart Lock - Samsung Galaxy Note Edge

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note Edge.

Unlock Screen - Samsung Galaxy Note® Edge

Here's how to unlock the screen on your Samsung Galaxy Note Edge.

Memory/Storage

Check Device Storage - Samsung Galaxy Note Edge

Here's how to factory / hard reset your Galaxy Note Edge if the screen freezes or call, app, audio or sync issues occur.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Format SD / Memory Card - Samsung Galaxy Note® Edge

Here's how to erase all data on the SD / memory card of your Galaxy Note Edge.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert or Remove SD / Memory Card - Samsung Galaxy Note Edge

Here's how to insert or remove an SD / memory card for your Galaxy Note Edge.

Turn Phone Storage Encryption On / Off - Samsung Galaxy Note Edge

Here's how to turn phone storage encryption on or off for your Galaxy Note Edge.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Edge Screen Quick Tools - Samsung Galaxy Note® Edge

Here's how to access the tools on the edge screen of your Galaxy Note Edge.

View Edge Screen Panels - Samsung Galaxy Note® Edge

Here's how to view the extended Edge screen panels on your Galaxy Note Edge.

Near Field Communication (NFC)

Manage Contactless Payments - Samsung Galaxy Note® Edge

Here's how to use the 'Tap & pay' service with your Samsung Galaxy Note Edge.

Transfer Data via Android Beam - Samsung Galaxy Note® Edge

To wirelessly transfer data from your Note Edge to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® Edge

Here's how to wirelessly transfer data from your Samsung Galaxy Note Edge to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® Edge

Here's how to enable Android Beam and transfer files from your Samsung Galaxy Note Edge to other NFC-capable devices.

Turn NFC On / Off - Samsung Galaxy Note® Edge

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note Edge.

Turn S Beam™ On / Off - Samsung Galaxy Note® Edge

Here's how to turn S Beam for your Galaxy Note Edge on or off.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy Note® Edge

Here's how to factory / hard reset your Note Edge if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Note Edge

Here's how to factory / hard reset your Galaxy Note Edge if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy Note® Edge

To check for or to install software updates on your Galaxy Note Edge, view this info.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy Note Edge Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

View Software Version - Samsung Galaxy Note® Edge

Here's how to view the software version your Galaxy Note Edge is running.

S Pen

Configure S Pen Settings - Samsung Galaxy Note Edge

Here's how to configure S Pen settings (e.g., Air command, Direct pen input, etc.) on your Galaxy Note Edge.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy Note® Edge

Here's how to change the SIM PIN for your Galaxy Note Edge or turn it on or off.

Insert / Remove SIM Card - Samsung Galaxy Note Edge

Here's how to properly insert or remove a SIM card for your Galaxy Note Edge.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Samsung Galaxy Note® Edge

Here's how to view the SIM card number associated with your Note Edge.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Call Sound Settings - Samsung Galaxy Note Edge

Here's how to adjust the call sound settings on your Galaxy Note Edge.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Turn Off All Sounds - Samsung Galaxy Note Edge

Here's how to turn off / silence all sounds on your Galaxy Note Edge.

Vibrate Mode - Samsung Galaxy Note® Edge

Here's how to turn vibrate mode for your Samsung Galaxy Note Edge on or off.

Volume Controls - Samsung Galaxy Note® Edge

Here's how to adjust the volume if your Samsung Galaxy Note Edge doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy Note Edge - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy Note® Edge

Here's how to set the default messaging app on your Galaxy Note Edge.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® Edge

Here's how to capture a screenshot on your Samsung Galaxy Note Edge.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy Note® Edge

Here's how to change the TTY settings on your Samsung Galaxy Note Edge.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note Edge

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note Edge with other Wi-Fi capable devices.

Add a Wi-Fi Network - Samsung Galaxy Note Edge

Here's how to connect your Galaxy Note Edge to a Wi-Fi network.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® Edge

To allow your Galaxy Note Edge to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - Samsung Galaxy Note® Edge

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note Edge.

Remove Wi-Fi Connection - Samsung Galaxy Note® Edge

To remove a saved Wi-Fi network from your Galaxy Note Edge, view this info.

Tethered Modem Connection - Samsung Galaxy Note® Edge

Here's how to use your Note Edge as a modem to connect to the internet via USB or Bluetooth.

Turn Wi-Fi On / Off - Samsung Galaxy Note Edge

Here's how to turn Wi-Fi for your Galaxy Note Edge on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.