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Customer Equipment - SIM Card Issue

Details About Your Verizon Service Issue

If you recently received a text message from us regarding a service issue, this page contains resolution details.

Our Network team investigated your concern and determined that while the network is functioning properly, there may be an issue with your SIM card.

Next steps:

Turn your device off and then turn it back on. A full power off and on should be completed, not just a restart. If the issue continues and you have an alternate compatible 4G device, insert your SIM card into that device. If the device activates and works as expected, take the SIM card out and insert it back into your original device.

If the same issues persist, you’ll need to do a factory reset on your device. Make sure to back up your personal files and media before every factory reset.

If all of the above steps fail and your device still doesn't activate, you may need a new SIM card. Learn more about 4G LTE SIM cards and your options for ordering a SIM card online or getting one from a Verizon Wireless store or Authorized Retailer.

You can always go to our online Troubleshooting Assistant for step-by-step instructions on a variety of device issues.

Thank you for assisting us by letting us know there was a problem with your service. We apologize for any inconvenience this may have caused. We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!