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SmartHub FAQs

Top Questions

  1. What is SmartHub and what can it do for me?

    SmartHub is a wireless, smart home solution that manages your Wi-Fi devices, provides reliable, high-speed internet powered by America's Largest and Most Reliable 4G LTE network, and home phone service with HD Voice*, all in one elegant device.

    You can use SmartHub as your primary source for internet and phone service at home or when you travel.

    Please note: The Verizon Home app is no longer available.

    *Available if both parties have HD Voice and are in a 4G LTE coverage area.

  2. Where can I get SmartHub?

    You can buy SmartHub at your local Verizon Wireless store or order it online today.

    A Verizon Wireless data plan is required to use SmartHub for internet service and smart home devices.

  3. I'm not with Verizon Wireless yet. Can I still get SmartHub?

    Yes. SmartHub only works on Verizon's 4G LTE network, but you can start an account when you buy your SmartHub.

  4. How many Wi-Fi devices can I connect to my SmartHub?

    You can connect more than 200 Wi-Fi devices to SmartHub, such as computers, tablets, gaming consoles, eReaders, printers, smart home devices and more.

    SmartHub also has a guest Wi-Fi mode, providing a secure connection to friends and family, without sharing access to your primary Wi-Fi network.

  5. Can I replace my current landline phone with SmartHub's phone feature?

    Yes. You can connect your home phone and port your home phone number to your SmartHub. Your calls will use America's Largest and Most Reliable 4G LTE Network, and have the clarity of HD Voice*.

    *Available if both parties have HD Voice and are in a 4G LTE coverage area. 

  6. Do I need a data plan for home phone service?

    No. SmartHub needs a data plan for internet service and to support smart home devices, but you can use it for phone service with a voice-only plan.

  7. Will my SmartHub work when the power is out?

    SmartHub's backup battery will keep your connected home phone running in standby mode for up to 45 hours, with 4 hours of talk time.*

    *While SmartHub does have a backup battery, if the landline phone to which it is connected requires external electric power to operate, service (including the ability to make and receive 911 calls) will not be available during a power outage. Please note that the backup battery only supports the voice functionality for the service. Data functionality will not be supported in the event of a power outage.

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