Suspend service for vacation or lost phone FAQs

A suspension of your Verizon mobile service is a temporary pause to one or more lines of service on your mobile account (e.g., phone lines, connected device lines, wireless home internet lines).

Suspending is different from cancellation or disconnection.

When you suspend a line of service, you won't be able to:

• Make or receive calls or text messages on the Verizon mobile network.
• Access the Verizon mobile data network.

We offer 3 types of service suspensions:

• Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges.
• Military Deployment: You can suspend your phone service for a up to 3 years and 90 days. if you, or another user on your account, meet certain eligibility requirements and have been called into active military service. Visit our Military and veterans - Mobile account discounts and services FAQs page to learn about military suspends.
  
• Vacation or Other Reason: You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).

The amount of time your line can be suspended and how you'll be billed varies by type. Use the links above to learn more about each.

You can suspend and reconnect a line of service on your standard monthly account in My Verizon. If you can't access the My Verizon app, you can suspend service by calling Customer Service.

Learn about reconnecting service at our Reconnect service on a mobile line FAQs.

Yes, while your device is suspended you can still change your plan from the My Plan page in My Verizon.

No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. You can check your order status in My Verizon on the My Orders page. Learn more on our Pending Account Changes page.

An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

You may have added optional perks for entertainment, travel and more to lines with Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*.

If you suspend any of the lines that have these perks for military leave, for a lost/stolen phone or for vacation/other:

• The suspended line can't add new perks. You can still access the perks for that line with another device until the end of the bill cycle.
• If the line is suspended at the end of the bill cycle. The perk(s) doesn't renew and you aren't billed for it.
• If the line is suspended during the bill cycle:
  • The monthly perk charge is refunded for Apple Music Family, Apple One and Google One AI Premium.
  • The monthly charge isn't refunded for 100 GB Mobile Hotspot, 3 TravelPass Days, +play Monthly Credit**, Disney+ Premium, Hulu, ESPN+** or Disney+, Hulu, ESPN+ (With Ads), Netflix & Max (With Ads), Walmart+Membership**, YouTube Premium.
  • The monthly charge is prorated for 2 TB Cloud Storage**, Unlimited Individual Cloud Storage, Smartwatch Data & Safety.**

Learn more about Unlimited Ultimate, Unlimited Plus and Unlimited Welcome. Browse our perk pages to learn more about perks for entertainment, travel and more (e.g., Disney+, Hulu, and ESPN+ (With Ads), Netflix & Max, Mobile Hotspot, etc.).

*If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.
**No longer available to add to accounts.

For Lost or Stolen suspensions and Vacation or Other Reason suspensions - You continue to receive your promotion while the line is suspended. The promotion will not be extended.

For example, if you are receiving a monthly credit as part of a device promotion, you will continue to receive it while the line is suspended, and the designated end date of the promotion will not change.

If you suspend your host line, the line for your Number Share - Mobile connected device will also be suspended and won't be usable until you reconnect service on your host phone or move the connected device to a different host phone.

If you suspend the line for your Number Share - Mobile connected device (e.g., smartwatch, etc.) it will not affect the line for your host phone or other Number Share - Mobile connected devices. Only the Number Share - Mobile line is suspended and not usable until your reconnect service to it.

Here's the difference between a suspending service and disconnecting a mobile line. A suspension is a temporary pause to your service. You can temporarily suspend service to one or more of your Verizon mobile lines when:

• You plan to be away for a period of time and won’t need mobile service.
• Your device is lost or stolen.

Because a suspension is temporary, under each suspension option we offer, you may only suspend your line for a set number of days. After that, the line will automatically reconnect or disconnect unless you take action beforehand. Review each suspension option to learn more.

A disconnection (also called cancellation or a deactivation) of a line of service, is permanent. After a line of service is disconnected for any reason:

• The disconnected number may not be suspended or otherwise reserved.
• You may owe certain early termination fees and accelerated charges on your next bill.
  • Learn more about disconnecting a mobile line or canceling your mobile phone account.

If your device is lost or stolen, you can temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account this prevents anyone who finds or stole your device from using it on our network.

If you reconnect service:

• Before a 30 day line suspension is over:
  • You must reconnect using the same device or a replacement device.
  • You can use Suspend or Reconnect Your Service page in My Verizon to reconnect service to your device*.
• After a 30 day line suspension period is up:
  • The line automatically disconnects after 30 days and you lose the telephone number.
  • You may also owe certain fees.

*Only one Lost or Stolen suspension is allowed per line every 12 months. If this is your second time within 12 months reconnecting service after a Lost or Stolen suspension, contact us to reconnect.

You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer.

If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service.

Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website. If you don't have device protection, visit our Repair or replace mobile devices FAQs page to learn about options for getting a replacement device.

When you suspend service using this option, Verizon also blocks your device from connecting to our Verizon network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

Refer to our How to find your phone or tablet page for possible options to remotely locate and/or protect the information on your lost/stolen device.

If you don't reconnect service before the 30 days are up, the line is automatically disconnected and you will lose the telephone number.

In addition, you may see changes on your next bill that include:

• New plan price - Some plans have pricing that is determined by the number of lines on your account. If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change.
• Device Payment - agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill.
• Early termination fee - If the line or device is under contract and the contract is still active, an early termination fee is assessed on your next bill.
• Device protection - If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account falls below 3.

When your line is suspended with the Lost or Stolen option, you’re not billed for voice, data or feature subscription charges. Device protection coverage and billing, if applicable, are also suspended. However, during the suspension:

• Any device payment charges or recurring subscription charges (e.g., Media Center charges) will continue to be billed.
• If you have multi-device protection on your account, it will continue to be billed.
• When you suspend or reconnect service, charges for each billing period are prorated.

If you suspend your service using the Lost or Stolen option, any contract and upgrade eligibility dates for your suspended line are extended for as long as your line is suspended.

If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service.

Reconnecting your service removes the block that prevents your device from being activated on a Verizon wireless account and reconnects network services to the device.

For more information on reconnecting service, go to our Reconnect Service FAQs.

If you’re unable to use your Verizon service temporarily due to travel, illness or other reasons, you can suspend service to your line for up to 90 days using the Vacation or Other Reason option. While your line is suspended, it will be unable to connect to the Verizon network. If you don’t reconnect service before your 90 days is up, your suspended line will be automatically reconnected.

Only 1 suspension is allowed per line every 12 months when you choose Vacation or Other Reason.

Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. If you have multi-device protection on your account, it will continue to be billed.

Any contract and upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.

• If the monthly service rate for the line you suspended is $10 or more per month, you won’t incur your regular voice, data or feature subscription charges during the time the line was suspended. Instead, you will be billed $10 per month for your suspended line.
• If your monthly service rate for the line you suspended is less than $10, you will continue to pay your monthly service rate during your suspension.

In either case, if you have device payment charges or recurring subscription charges (e.g., Media Center charges) associated with the suspended line, these charges will continue to bill. When you suspend or restore service, charges for each period (suspension and full service) will be prorated.

For the period your line is suspended, your bill will display a "Suspended" notation for affected lines.

If you suspend your service for Vacation or Other Reason, any contract or upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.