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Reconnect service FAQs

General Information

  1. How do I reconnect my mobile service?

    You can reconnect your service on the same device you had when you suspended your service on the Reconnect service page in My Verizon.

    A confirmation page will indicate your service has been reconnected. It can take about an hour for your service to return.

  2. How do I reconnect mobile service for a different device or SIM card than I had before service was suspended?

    You can reconnect service for a different device or SIM card than you had before on the Reconnect service page in My Verizon. Follow the prompts for reconnecting service on a different device.

  3. How soon will I be able to use my service after it has been reconnected?

    Your service is usually ready to use within one hour of reconnecting.

  4. Can I reconnect my mobile service online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to reconnect your mobile service online until the pending order is completed or removed from your account. Learn more on our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    You can remove a pending order from your account on the My orders page in My Verizon. Tap or click View pending account changes, and then follow the prompts to delete the pending account change.

  5. What if I find my lost device after already resuming service on a different device?

    The lost device you found will still be blocked from connecting to our network, so simply switching service to that device won't work.

    Call Customer Service at *611 on your mobile phone, and they'll be able to remove the block. Once that's complete, you'll have the option of switching service to that device.