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Verizon Care Smart Watch - Support Overview

Find device-specific support and online tools for your Verizon Care Smart smartwatch.
Troubleshoot Smart Care watch

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Care Smart watch - Activate / Set Up Device

Here's how to set up your Care Smart watch using the app.

Care Smart watch - Charge the Device

Here's how to charge your Care Smart watch.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Verizon Care Smart Watch User Guide (PDF)

This User Guide can help you get the most out of your Care Smart Watch. Learn about set up, advanced feature use and navigation.

Basics

Care Smart watch - Change Watch Face

Here's how to change the watch face (theme) on your Care Smart watch.

Care Smart watch - Link to Smartphone

Here's how to troubleshoot if your Care Smart watch isn't connecting to the administrator's smartphone.

Care Smart watch for seniors FAQs

Get answers to questions on how seniors can use the Care Smart watch to do simplified texting, make emergency calls and send location updates to trusted contacts.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon Care Smart Watch Simulator: Charging Your Device

Learn how to charge your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Getting to Know the Back of Your Device

Discover more about the back of your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Turning Your Device On and Off

Learn how to power on and shut down your Verizon Care Smart Watch.

Battery & Power

Care Smart watch - Check Battery Life

Here's how to check the battery life on your Care Smart watch.

Care Smart watch - Clean Charging Port

Here's how to clean the charging port for your Care Smart watch if your device won't charge.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Care Smart watch - Call a Number

Here's how to make and end a call on your Care Smart watch.

Device ID & Info

Care Smart watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the IMEI on your Care Smart watch.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

GPS & Location Based Services

Care Smart watch - Send Location Update

Here's how to send a location update from your Care Smart watch.

Home Screen

Care Smart watch - View Home Screen Panels

Here's how to view the different Home screen panels (e.g., Control panel, Contacts, Gadgets, etc.) on your Care Smart watch.

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Lock, Unlock, Password & Security

Verizon Care Smart Watch Simulator: Setting Screen Security

A visual guide for setting screen security on your Verizon Care Smart Watch to help protect your private information.

Verizon Care Smart Watch Simulator: Unlocking the Screen

See how to unlock the screen on your Verizon Care Smart Watch.

Operating System & Software

Care Smart watch - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Care Smart watch if it has a blank screen or you can't make or receive calls.

Care Smart watch - View Software Version

Here's how to view the software version on your Care Smart watch.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

SIM Card

Verizon Care Smart Watch Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Verizon Care Smart Watch.

Sounds, Volume & Audio

Care Smart watch - Set Ringtone

Here's how to set a ringtone on your Care Smart watch.

Care Smart watch - Volume Controls

Here's how to adjust the volume on your Care Smart watch.

Status Indicators/Lights

Care Smart watch - View Signal Strength

Here's how to view signal strength on your Care Smart watch.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Care Smart watch - Create and Send a Text Message

Here's how to create and send a text message on your Care Smart watch.

Care Smart watch - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Care Smart watch.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.