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Verizon Care Smart Watch - Support Overview

Find device-specific support and online tools for your Verizon Care Smart smartwatch.
Troubleshoot Smart Care watch

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Care Smart watch - Activate / Set Up Device

Here's how to set up your Care Smart watch using the app.

Care Smart watch - Charge the Device

Here's how to charge your Care Smart watch.

Verizon Care Smart Watch User Guide (PDF)

This User Guide can help you get the most out of your Care Smart Watch. Learn about set up, advanced feature use and navigation.

Basics

Care Smart watch - Change Watch Face

Here's how to change the watch face (theme) on your Care Smart watch.

Care Smart watch - Link to Smartphone

Here's how to troubleshoot if your Care Smart watch isn't connecting to the administrator's smartphone.

Care Smart watch for seniors FAQs

Get answers to questions on how seniors can use the Care Smart watch to do simplified texting, make emergency calls and send location updates to trusted contacts.

Verizon Care Smart Watch Simulator: Charging Your Device

Learn how to charge your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Getting to Know Your Device

An interactive map of the Home screen and buttons on your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Getting to Know the Back of Your Device

Discover more about the back of your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Turning Your Device On and Off

Learn how to power on and shut down your Verizon Care Smart Watch.

Battery & Power

Care Smart watch - Check Battery Life

Here's how to check the battery life on your Care Smart watch.

Care Smart watch - Clean Charging Port

Here's how to clean the charging port for your Care Smart watch if your device won't charge.

Calling & Dialing

Care Smart watch - Call a Number

Here's how to make and end a call on your Care Smart watch.

Device ID & Info

Care Smart watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the IMEI on your Care Smart watch.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

GPS & Location Based Services

Care Smart watch - Send Location Update

Here's how to send a location update from your Care Smart watch.

Home Screen

Care Smart watch - View Home Screen Panels

Here's how to view the different Home screen panels (e.g., Control panel, Contacts, Gadgets, etc.) on your Care Smart watch.

Lock, Unlock, Password & Security

Verizon Care Smart Watch Simulator: Setting Screen Security

A visual guide for setting screen security on your Verizon Care Smart Watch to help protect your private information.

Verizon Care Smart Watch Simulator: Unlocking the Screen

See how to unlock the screen on your Verizon Care Smart Watch.

Operating System & Software

Care Smart watch - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Care Smart watch if it has a blank screen or you can't make or receive calls.

Care Smart watch - View Software Version

Here's how to view the software version on your Care Smart watch.

Verizon Care Smart Watch Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Verizon Care Smart Watch.

SIM Card

Verizon Care Smart Watch Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Verizon Care Smart Watch.

Verizon Care Smart Watch Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Verizon Care Smart Watch.

Sounds, Volume & Audio

Care Smart watch - Set Ringtone

Here's how to set a ringtone on your Care Smart watch.

Care Smart watch - Volume Controls

Here's how to adjust the volume on your Care Smart watch.

Status Indicators/Lights

Care Smart watch - View Signal Strength

Here's how to view signal strength on your Care Smart watch.

Text & Multimedia Messaging

Care Smart watch - Create and Send a Text Message

Here's how to create and send a text message on your Care Smart watch.

Care Smart watch - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Care Smart watch.