Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Care Smart Watch - Support Overview

Find device-specific support and online tools for your Verizon Care Smart smartwatch.
Troubleshoot Smart Care watch

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Care Smart watch - Activate / Set Up Device

Here's how to set up your Care Smart watch using the app.

Care Smart watch - Charge the Device

Here's how to charge your Care Smart watch.

Verizon Care Smart Watch User Guide (PDF)

This User Guide can help you get the most out of your Care Smart Watch. Learn about set up, advanced feature use and navigation.

Basics

Care Smart FAQs

Learn how to use Care Smart's Get Help service with Apple Watch. Get location updates and emergency alerts from loved ones and stay connected to caregivers.

Care Smart watch - Change Watch Face

Here's how to change the watch face (theme) on your Care Smart watch.

Battery & Power

Care Smart watch - Check Battery Life

Here's how to check the battery life on your Care Smart watch.

Care Smart watch - Clean Charging Port

Here's how to clean the charging port for your Care Smart watch if your device won't charge.

Calling & Dialing

Care Smart watch - Call a Number

Here's how to make and end a call on your Care Smart watch.

Device ID & Info

Care Smart watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the IMEI on your Care Smart watch.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

GPS & Location Based Services

Care Smart watch - Send Location Update

Here's how to send a location update from your Care Smart watch.

Home Screen

Care Smart watch - View Home Screen Panels

Here's how to view the different Home screen panels (e.g., Control panel, Contacts, Gadgets, etc.) on your Care Smart watch.

Operating System & Software

Care Smart watch - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Care Smart watch if it has a blank screen or you can't make or receive calls.

Care Smart watch - View Software Version

Here's how to view the software version on your Care Smart watch.

Verizon Care Smart Watch Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Verizon Care Smart Watch.

Sounds, Volume & Audio

Care Smart watch - Set Ringtone

Here's how to set a ringtone on your Care Smart watch.

Care Smart watch - Volume Controls

Here's how to adjust the volume on your Care Smart watch.

Status Indicators/Lights

Care Smart watch - View Signal Strength

Here's how to view signal strength on your Care Smart watch.

Text & Multimedia Messaging

Care Smart watch - Create and Send a Text Message

Here's how to create and send a text message on your Care Smart watch.

Care Smart watch - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Care Smart watch or Apple Watch.