Care Smart FAQs

Care Smart is a service for seniors that supports their independence and keeps them connected with the people they care about most.

Care Smart includes:

• A watch for seniors to wear with easy-to-use features, like simplified texting and one-touch emergency contact calling
• A companion app that provides location and step counting for the senior, which can be used by the senior, caregivers and additional trusted family and friends

The Care Smart watch costs $149.99 (a one-time purchase).

You'll also pay $10/month for the watch to have a Verizon line of service. This monthly cost includes unlimited calling, texting* and data usage for the watch.

*Care Smart watch wearers can only make and receive calls to and from people on their Care Smart Contacts list, and can only send and receive messages to and from Administrators and Trusted Contacts.

You can add the Care Smart watch to a Verizon wireless standard account* with fewer than 10 lines. If you don’t have an eligible account, you activate the Care Smart watch on its own account.

The Care Smart app is compatible with:

• Android™ smartphones
• Apple® iPhone®

Administrators and Trusted Contacts can download and use the Care Smart app on their compatible device, even if their wireless service is with another carrier.

*Care Smart can't be added to prepaid, business or government accounts at this time.

You can purchase the Care Smart watch online.

The monthly cost for Care Smart service includes data usage for the watch. It won’t use your shared data, and you don't need to purchase additional data for it.

When using the Care Smart app on your phone or tablet, data usage applies according to the data plan for your phone or tablet.

Select an option below for step-by-step instructions on how to:

• Charge watch
• Activate and set up watch
• Turn watch on and off
• Link to a smartphone
• Change watch face
• Set ringtone

Select an option below for step-by-step instructions on how to:

• Call a number
• Send a text message
• Send a location update
• View home screen panels
• Manage gadgets
• Adjust volume controls
• Check battery life

When you first set up the Care Smart watch, you'll create a Care Smart Contacts list, which you’ll be able to access from the watch.

You can use your Care Smart watch to call anyone in your Care Smart Contacts list. But you can only send and receive texts with Administrators and Trusted Contacts, which helps prevent fraud.

You can manage your Contacts list anytime through the Care Smart app. You can have up to 10 total contacts.

Yes, Care Smart uses location tracking to provide you with:

• Peace of mind locating your loved one while enabling independence
• Real-time tracking with pinpoint accuracy
• One-touch location sharing with the Contacts list from the watch

Consent to location tracking is required during pairing. The watch will receive notifications about location tracking 24 hours after pairing is complete and at 30-day intervals thereafter. These notifications let wearers know that their location is being shared with their Trusted Contacts.

For more information, see the Care Smart Privacy Policy.

Only Administrators and Trusted Contacts with the Care Smart app linked to the Care Smart watch can view the watch's location.

The maximum battery life for the Care Smart watch is 2.5 days. We recommend charging it every night.

The Care Smart watch is water-resistant. It's safe to wear in the rain and the shower, but it's not recommended for swimming.

Learn more about preventing dust and water damage.

Select an option below for step-by-step instructions on how to:

• Create an account
• Create security PIN for the app
• Add a watch
• Accept an invitation
• Add an Administrator
• Change profile password
• Add a contact
• Delete a contact
• Delete a watch
• Edit a contact
• Sign in and sign out

Select an option below for step-by-step instructions on how to:

• Add a location alert
• Add quiet times
• Change ringtone
• Check battery life
• Check watch location
• Edit quick messages
• Manage reminders
• Call watch
• Remove a location alert
• Remove quiet times
• Turn quiet mode on and off
• Use step counter
• View and delete text messages
• Manage volume controls

Yes, you can have multiple Care Smart watches linked to your Care Smart account, so you can care for more than one family member through a single app.

Care Smart watches aren't compatible with 911 or similar emergency telephone number systems. For fraud protection, they only allow calls between numbers on their Contacts list, and only 10-digit numbers are able to be set as Contacts. You can't program 911 as one of the numbers to call.