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Verizon Ellipsis® 10 HD - Support Overview

Find support and online tools for your Ellipsis 10 HD.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Verizon Ellipsis 10 HD

This online tool will help you identify and resolve problems with your Verizon Ellipsis 10 HD

App Issues

Verizon Ellipsis 10 HD - Reset App

Here's how to reset apps if your Ellipsis 10 HD crashes, resets or freezes.

Verizon Ellipsis® 10 HD - Power Up in Safe Mode

Here's how to get into Safe Mode, which helps determine if an app is causing your tablet to freeze, reset or run slow.

Verizon Ellipsis® 10 HD - Restart in Safe Mode

Safe Mode can help determine if an app is causing your Ellipsis 10 HD tablet to freeze, reset or run slow.

Verizon Ellipsis® 10 HD - Stop Running Apps

Here's how to stop a running app, if an app freezes or hangs or cause your device to crash, reset or run slow on your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Ellipsis 10 HD.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Verizon Ellipsis® 10 HD - Extend Battery Life

Here's how to improve battery life on your Ellipsis 10 HD tablet.

Verizon Ellipsis® 10 HD - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your Ellipsis 10 HD.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

Verizon Ellipsis® 10 HD - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Verizon Ellipsis 10 HD to auto switch between Wi-Fi and mobile data.

Verizon Ellipsis® 10 HD - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Verizon Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off (airplane mode) on your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - View MAC Address

Here's how to view your MAC address on your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - View Signal Strength

Here's how to view your signal strength on your Ellipsis 10 HD tablet.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Verizon Ellipsis® 10 HD - Check for Physical Damage

Here's how to help determine if your Ellipsis 10 HD tablet has liquid or other physical damage.

Verizon Ellipsis® 10 HD - Tech Coach Overview

Here's how to use Tech Coach on your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - View Device ID (ESN/ IMEI / MEID)

Here's how to view your ESN, IMEI, or MEID of your Ellipsis 10 HD.

Verizon Ellipsis® 10 HD - View SIM Card Number

Here's how to view your SIM card number on your Ellipsis 10 HD.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Verizon Ellipsis 10 HD - Restart Device

Here's how to restart your Ellipsis 10 HD if it crashes and resets, freezes or runs slowly.

Verizon Ellipsis® 10 HD - Factory Data Reset (Powered Off)

Here's how to do a factory reset when your Ellipsis 10 HD tablet won't power on or has a blank / frozen screen.

Verizon Ellipsis® 10 HD - Factory Data Reset (Powered On)

Here's how to factory reset your Ellipsis 10 HD tablet if apps crash / freeze or it runs slow.

Verizon Ellipsis® 10 HD - Install System Updates

Here's how to check for or to install software updates on your Ellipsis 10 HD tablet.

Verizon Ellipsis® 10 HD - View Software Version

Here's how to view the software version your Ellipsis 10 HD is running.