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Hum× (1st gen) - all-in-one connected car system | Support Overview

Hum by Verizon makes your car smarter, safer and more connected. Here you can find help for your Hum× (1st gen) connected car system. With Hum× (1st gen) you can:

  • Check your vehicle's health anytime.
  • Get service reminders like when your next oil change is due.
  • Set speed and boundary alerts for family members to help keep them safe.

Hum× (1st gen) includes an OBD II reader and access to the Hum app. Our latest version of Hum× (2nd gen) includes a Bluetooth® speaker for hands-free calling and one-touch access to emergency assistance. For help with Hum× (2nd gen) visit our Hum× (2nd gen) Support overview page.

Setup instructions
Learn how to set up your Humx by Verizon.

Troubleshoot Humx
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Hum x by Verizon - Charge the Speaker

Here's info on how to charge your Hum x Bluetooth speaker.

Humx by Verizon Quick Start Guide (PDF)

This Quick Start Guide can help you get the most out of your device.

Alerts & Reminders

Hum by Verizon - Mobile App - Manage Alerts and Notifications

Here’s how to manage which notifications and alerts you want to receive from the Hum app.

Hum by Verizon - Mobile App - Set Scheduled Maintenance Reminders

Here's how to set up and receive alerts from your Hum system when it's time for maintenance (e.g., oil change).

Hum by Verizon - Web Portal - Manage Alerts and Notifications

Here’s how to manage which notifications and alerts you want to receive from the Hum website.

Auto health

Hum by Verizon - Auto Health Report

Here's how to view the auto health report and diagnostic issues for your Hum equipped vehicle.

Auto maintenance

Hum by Verizon - Add / View Glovebox Service Records and Maintenance

Here's how to add or view service / maintenance records using Hum Glovebox.

Video: Hum's Auto Health and Roadside Assistance
(length: 1:34)
Hum lets you check your car's health from your phone and detect problems before you hit the road, all from inside the app.
Length: 1:34

Basics

Hum by Verizon - Family Member Access Comparison

Here's how to view what features are available to Hum Account Holders / Family Members via the web portal and mobile app.

Hum by Verizon - Service Marketplace (Car Wash Trial)

Here's how to request a car wash using the Service Marketplace in your Hum app.

Bluetooth

Hum x by Verizon - Create a Paired Connection

Here's how to pair your phone with the Hum x Bluetooth speaker.

Boundary alerts

Hum by Verizon - Mobile App - Add a Boundary Alert

Here's how to set boundaries and receive alerts when a Hum equipped vehicle enters / exits a specific area.

Hum by Verizon - Web Portal - Add a Boundary Alert

Create a new boundary alert in the Hum website.

Hum by Verizon - Web Portal - Delete a Boundary Alert

Delete a boundary alert in the Hum website.

Hum by Verizon - Web Portal - Edit a Boundary Alert

Change boundary alert details in the Hum website.

Data

Hum x by Verizon - View Data Usage

Here's how to view how much data your Hum x has used.

Device Settings

Hum by Verizon - Mobile App - View Safety Score

Here's how to view and manage the Safety Score the Hum app gives you based on your driving habits.

Sounds, Volume & Audio

Hum x by Verizon - Volume Controls

Here's how to adjust the volume for your Hum x device.

Speed alerts

Hum by Verizon - Mobile App - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the mobile app.

Hum by Verizon - Mobile App - Edit a Speed Alert

Here’s how to change a speed alert in a Hum app to know if you go too fast.

Hum by Verizon - Mobile App - Speed Alert History

View your past speed alerts in the Hum app.

Hum by Verizon - Web Portal - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the web portal.

Hum by Verizon - Web Portal - Delete a Speed Alert

Here’s how to delete a speed alert in a Hum app to know if you go too fast.

Hum by Verizon - Web Portal - Edit a Speed Alert

Here’s how to change a speed alert in a Hum website to know if you go too fast.

Hum by Verizon - Web Portal - Speed Alert History

View your past speed alerts in the Hum website.

Wi-Fi & Network

Hum x by Verizon - Change the Wi-Fi Password

Here's how to change the password needed to connect to the Mobile Hotspot on your Hum x.