Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Internet Gateway (ASK-NCQ1338) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338).
Activate and setup

Learn how to activate your Internet Gateway


Troubleshoot

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Verizon E3200 Wi-Fi Extender User Guide (PDF)

This User Guide can help you get the most out of your Verizon E3200 Wi-Fi Extender. Learn about set up, advanced features & navigation.

Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA) User Guide (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA). Learn about set up, advanced features & navigation.

Verizon Internet Gateway - Optimize 5G Signal Strength

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Wi-Fi Extender (E3200) - Set Up Device / Pair

Here's how to set up your Wi-Fi Extender E3200.

Basics

E3200 Wi-Fi Extender for wireless home internet FAQs

Improve coverage in your office with the E3200 Wi-Fi Extender. Learn what it is, how to set it up, troubleshooting tips and more.

Battery & Power

5G Home Internet - Power Considerations

If your Internet Gateway is having power issues, view this info.

Data

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Data Usage

Here's how to see how much data the Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) has used.

Device ID & Info

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Device Settings

Verizon Internet Gateway (ARC-XCI55AX) - Set Up Port Forwarding

Here's how to set up port forwarding as an advanced networking option on the Internet Gateway (ARC-XCI55AX).

Lock, Unlock, Password & Security

4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings

Here's how to rename the Wi-Fi network or change the password for a 4G LTE Home or 5G Home device via the My Verizon app.

Operating System & Software

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade

Here's how to upgrade the firmware for the Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) over-the-air.

Verizon Internet Gateway (ASK-NCQ1338) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Internet Gateway (ASK-NCQ1338).

Wi-Fi Extender (E3200) - Factory Reset

Here's how to reset the Wi-Fi Extender (E3200) to the factory default settings.

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze a 5G Home Wi-Fi network signal quality via the My Verizon app.

Wi-Fi Extender (E3200) - View LED Status Indicators

View this info for explanations of status LEDs on your Wi-Fi Extender E3200.