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Verizon Internet Gateway (ASK-NCQ1338) - Support Overview
Verizon Internet Gateway (ASK-NCQ1338) - Support Overview
Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338).
Filter all topics below.
- How to Use
- Troubleshooting
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Activation, Setup & User Guides
Back Up & Transfer Content
Basics
Battery & Power
Data
Device ID & Info
Device Settings
Lock, Unlock, Password & Security
Operating System & Software
SIM Card
Status Indicators/Lights
Wi-Fi & Network
Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA) User Guide (PDF)
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This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA). Learn about set up, advanced features & navigation.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Access Admin Page
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Here's how to access the admin page on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Activate / Set Up Device
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Here's how to assemble and activate your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Edit Access Point Names (APN)
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Here's how to edit your Access Point Name (APN) settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Establish Wired Connection
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Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Router Admin Password
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Here's how to set the router Admin password on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway - Verify Indoor Setup Location
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Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Backup / Restore Current Configuration
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Here's how to back up and restore the current settings for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
5G Home Internet - Install / Set Up 5G Home - Wi-Fi Extender Mini Set Up
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Here's how to set up the Wi-Fi Extender Mini for your 5G Home Internet.
5G Home Internet - Power Considerations
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If your Internet Gateway is having power issues, view this info.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn Data On / Off
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Here's how to enable / disable data for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) from the admin page.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Data Usage
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Here's how to see how much data your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) has used.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device ID (ESN / IMEI / MEID)
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Here's how to view the device ID on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device SKU
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Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Phone Number
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Here's how to view the phone number for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338) - View Device Info
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Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ASK-NCQ1338).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure DHCP
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Here's how to configure DHCP settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure LAN Settings
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Here's how to configure LAN settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure Parental Controls
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Here's how to configure parental controls for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - DMZ Settings
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Here's how to test the firewall settings for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn Network Name (SSID) On / Off
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Here's how to display or not display the Wi-Fi name for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) to other devices.
Verizon Internet Gateway (ARC-XCI55AX) - Set Up Port Forwarding
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Here's how to set up port forwarding as an advanced networking option on your Internet Gateway (ARC-XCI55AX).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Up Port Forwarding / Virtual Servers
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Here's how to set up port forwarding / virtual servers, an advanced networking option on your Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings
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Here's how to rename the Wi-Fi network or change the password for your 4G LTE Home or 5G Home device via the My Verizon app.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Change the Wi-Fi Password
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Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure Wi-Fi Security Settings
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Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Factory Reset
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Here's how to restore your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) to factory default settings.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade
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Here's how to upgrade the firmware for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) over-the-air.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Software Version
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Here's how to view the software version your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) is running.
Verizon Internet Gateway (ASK-NCQ1338) Software Update
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Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Internet Gateway (ASK-NCQ1338).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View SIM Card Number
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Here's how to view the SIM card number associated with your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
5G Home Internet - My Verizon app - View Wi-Fi Signal Strength
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Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - LED Status Indicators
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Here's an overview of the LED indicators on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338) - View Signal Strength
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Here's how to view the signal indicator on your Verizon Internet Gateway.
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Connect the Wireless Client Manually
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Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Enable WPS
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Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Connected Devices
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Here's how to view devices connected to your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Network Name and Password
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Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).
Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn IoT Network / Turn Band Steering and Wi-Fi On / Off
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Here's how to control available Wi-Fi frequency bands for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) from the admin page.
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