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Verizon Internet Gateway (ASK-NCQ1338) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338).

Filter all topics below.


Activation, Setup & User Guides

Verizon Internet Gateway (ASK-NCQ1338) (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338). Learn about set up, advanced feature use and navigation.

Verizon Internet Gateway (ASK-NCQ1338) - Access Admin Page

Here's how to access the admin page on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Activate / Set Up Device

Here's how to assemble and activate your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Edit Access Point Names (APN)

Here's how to edit your Access Point Name (APN) settings on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Establish Wired Connection

Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Set Router Admin Password

Here's how to set the router Admin password on your Verizon Internet Gateway.

Back Up & Transfer Content

Verizon Internet Gateway (ASK-NCQ1338) - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your Verizon Internet Gateway.

Data

Verizon Internet Gateway (ASK-NCQ1338) - Turn Data On / Off

Here's how to enable / disable data for your Verizon Internet Gateway from the admin page.

Verizon Internet Gateway (ASK-NCQ1338) - View Data Usage

Here's how to see how much data your Verizon Internet Gateway has used.

Device ID & Info

Verizon Internet Gateway (ASK-NCQ1338) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - View Device SKU

Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - View Phone Number

Here's how to view the phone number for your Verizon Internet Gateway.

Device Settings

Verizon Internet Gateway (ASK-NCQ1338) - Configure DHCP

Here's how to configure DHCP settings on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Configure LAN Settings

Here's how to configure LAN settings on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Configure Parental Controls

Here's how to configure parental controls for your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - DMZ Settings

Here's how to test the firewall settings for your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Turn Network Name (SSID) On / Off

Here's how to display or not display your Verizon Internet Gateway's Wi-Fi name to other devices.

Lock, Unlock, Password & Security

Verizon Internet Gateway (ASK-NCQ1338) - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Verizon Internet Gateway.

Operating System & Software

Verizon Internet Gateway (ASK-NCQ1338) - Factory Reset

Here's how to restore your Verizon Internet Gateway to factory default settings.

Verizon Internet Gateway (ASK-NCQ1338) - Install Firmware Upgrade

Here's how to upgrade your Verizon Internet Gateway's firmware over-the-air.

Verizon Internet Gateway (ASK-NCQ1338) - View Software Version

Here's how to view the software version your Verizon Internet Gateway is running.

Verizon Internet Gateway (ASK-NCQ1338) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

Verizon Internet Gateway (ASK-NCQ1338) - View SIM Card Number

Here's how to view the SIM card number associated with your Verizon Internet Gateway.

Status Indicators/Lights

Verizon Internet Gateway (ASK-NCQ1338) - LED Status Indicators

Here's an overview of the LED indicators on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - View Signal Strength

Here's how to view the signal indicator on your Verizon Internet Gateway.

Wi-Fi & Network

Verizon Internet Gateway (ASK-NCQ1338) - Connect the Wireless Client Manually

Here's how to connect to your Verizon Internet Gateway's Wi-Fi manually.

Verizon Internet Gateway (ASK-NCQ1338) - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - Turn Wi-Fi On / Off

Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway from the admin page.

Verizon Internet Gateway (ASK-NCQ1338) - View Connected Devices

Here's how to view devices connected to your Verizon Internet Gateway.

Verizon Internet Gateway (ASK-NCQ1338) - View Network Name and Password

To view the Wi-Fi name and password for your Verizon Internet Gateway, see this info.