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Verizon Mobile for Microsoft Teams Terms

Verizon Mobile for Microsoft Teams is a service that utilizes existing Verizon Wireless network services to route calls through Microsoft Teams (the "Service"). The Service, when applied to an eligible Verizon Wireless voice plan, will fully integrate your chosen Verizon Wireless telephone number into the Microsoft Teams cloud calling and team collaboration solution. Once connected, your end user will be able to use their wireless numbers to receive inbound calls and make outbound calls integrated with their Enterprise Microsoft Teams instance. The end user's wireless number becomes a true Microsoft Teams endpoint allowing them to access the Microsoft Teams enterprise experience enabled by your Microsoft Teams license while utilizing the existing Verizon Wireless network for PSTN and wireless termination. The Service provides the end user the option of placing outbound calls though the traditional collaboration-enhanced Microsoft Teams application, integrated IP Phone, or now directly through the native dialer on the end user’s Verizon Wireless mobile device.

Before you start using the Service, we want you to know some important things.

This Addendum modifies the contract (the "Agreement") between you as our Customer ("you") and Verizon Wireless ("Verizon", "VZW", "we" or "us") under which you purchase cellular service. It sets forth the terms and conditions under which you agree to use and we agree to provide the Service. By using the Service, you accept these Terms and Conditions, which may be modified by us from time to time. By continuing to use the Service after we have notified you of changes, you agree to accept those changes.

    1. Customer Agreement.

    Your use of the Service is subject to all of the terms in your Agreement, whether the Service is paid for by a business customer or by an end user.

    2. Term.

    Notwithstanding any provisions to the contrary regarding service or term commitments in any other part of the Agreement, the following provisions govern the use of the Service. When Verizon Mobile for Microsoft Teams is activated, service for each line will be on a month-to-month basis. You may terminate the Service for any line upon thirty (30) days prior written notice to Verizon, without penalty.

    3. How the Service Works.

    For the Service to work, you must select the lines on your companies' profile to which you wish to add the Verizon Mobile for Microsoft Teams feature. Each Verizon Mobile for Microsoft Teams phone number must be added to a single smartphone 4G or 5G capable device. Verizon will enable the Service and send the applicable telephone number(s) you assigned to the identified Microsoft Teams customer tenant. Once the telephone number is available to assign in Microsoft Teams it is your responsibility to complete setup with your Microsoft Teams interface to create users and assign them to the appropriate telephone number. Once assigned Verizon will route all traffic to and from Microsoft Teams to the PSTN as needed to complete calls utilizing the Verizon Wireless cellular network.

    4. Verizon Mobile for Microsoft Teams Management and Support.

    Verizon Management. Verizon will manage and support call routing into our platform, to Microsoft, and to the PSTN as needed for external termination. Verizon will provide appropriate administration tools to allow you to add or remove the feature from your Verizon line and to understand the feature routing status for each provisioned line. Verizon will communicate with Microsoft to send the telephone numbers assigned by you to Microsoft. Verizon will route calls to Microsoft once configuration is completed in Microsoft Teams to allow successful calling.

    Microsoft Management. Microsoft is responsible to handle active calls once sent by Verizon and to apply any call treatments based on current Microsoft Teams PBX call configurations established by you. Microsoft is solely responsible for any voice mail or call recording as is set in the Microsoft Teams platform. All Microsoft Teams phone or device apps are managed and controlled exclusively by Microsoft. All licensing for feature management is similarly managed and controlled by Microsoft with capabilities available per your Microsoft Teams licensing agreements.

    Calling Plan Options: Primary vs Secondary. Verizon Mobile for Microsoft Teams operates on either a primary line enabled for the Verizon smartphone or a secondary eSIM plan and is available with and without data (calling and SMS only). Enabling Verizon Mobile for Microsoft Teams on a secondary eSIM plan allows the customer to use their own Device (BYOD) and comes with added customer requirements. The given device must support eSIM, Dual SIM, and must be unlocked by the primary line carrier. The end user must configure their device settings as follows: Activate/allow cellular data switching; and Activate WiFi calling on the secondary number.

    5. Feature Responsibilities.

    Verizon is removing many features from the Verizon subscriber wireless service so that there is no conflict with the Microsoft Teams PBX. Please see the responsibility matrix below to determine ownership and configuration management for each defined feature.

    Feature Verizon Microsoft Teams
    7 digit dialing   X
    10 digit dialing X X
    911 Call Delivery X  
    911 Location Configuration   X
    Alternate Numbers with Distinctive Ring   X
    Anonymous Call Rejection   X
    Auto Receptionist   X
    Barge-In Exempt   X
    Busy Lamp Field (Monitoring)   X
    Call Forwarding Always   X
    Call Forwarding Busy   X
    Call Forwarding No Answer   X
    Call Forwarding Selective   X
    Call Forwarding When Not Reachable (Business Continuity)   X
    Call History   X
    Call Hold and Resume   X
    Call Intercept   X
    Call Logs with Click to Dial   X
    Call Notify   X
    Call Queue Agent   X
    Call Recording X X
    Call Redial   X
    Call Return   X
    Call Transfer   X
    Call Waiting (for up to 4 calls) X X
    Call Waiting ID X  
    Connected Line ID Restriction   X
    Directed Call Pickup   X
    Directed Call Pickup with Barge In   X
    Do Not Disturb   X
    Enterprise Phone Directory   X
    Executive/Executive Assistant   X
    Extension Dialing, Variable Length   X
    Feature Access Codes / Star Codes   X
    File Transfer   X
    Hoteling   X
    Hoteling Guest   X
    Hunt Group   X
    Inbound Caller ID Number* X  
    Inbound Caller ID Name* X  
    Inbound Fax to Call   X
    Multiple Line Appearance   X
    Native Dialer call routing X  
    N-Way Calling   X
    Offnet call delivery X  
    Outbound Caller ID Blocking   X
    Outbound Caller ID Name* X  
    Outbound Caller ID Number*
    		   X
    Personal Phone Directory   X
    Priority Alert   X
    Privacy   X
    RTT/TTY X  
    Selective Call Acceptance   X
    Selective Call Rejection   X
    Sequential Ring   X
    Shared Call Appearance   X
    Share Name ID
    		 X  
    Simultaneous Ring   X
    SMS/MMS/RCS X  
    Speed Dial 100   X
    User Web Portal   X
    Video (Point to Point)   X
    Visual Voicemail   X
    Voicemail   X
    VZW VoLTE call delivery X  

    "X" defines responsible party

    Key Definitions
    *Inbound Caller ID Number – This is supported and displayed as received by Verizon.
    *Inbound Caller ID Name – Receipt of Inbound CNAM is dependent on the wireless subscriber's active subscription to the Premium Caller ID Calling Name service offered by Verizon.
    *Outbound Caller ID Number – Supported through Microsoft Teams Caller ID Policy Settings.
    *Outbound Caller ID Name – Verizon Mobile for Microsoft Teams end users must use Verizon services to set outbound Caller ID Name (CNAM). Corporate accounts may update all lines with Share Name ID feature or use the Company Name ID service for individual line identification.
    *Any line item that is a dual-responsibility signifies that the feature is available from Verizon on the native dialer and is also offered from Microsoft Teams while using the app.

    6. Charges.

    Charge Initiation. For each Verizon Mobile for Microsoft Teams line activated, Verizon will charge a monthly fee (Monthly Recurring Fee) for the Service, and Verizon will bill data, voice, and messaging charges based on your existing service plan for a primary line or secondary line utilizing an eSIM capable device. Billing will begin when the Service has been successfully added and the telephone numbers are available for assignment to any identified user setup by your Microsoft Teams administrator.

    Charge Termination. Line level Monthly Recurring Fee for VMMT must be canceled by contacting Verizon and removing the Service from the given telephone number and associated voice plan. Termination is not dependent on Microsoft Teams routing status and telephone number association.

    General. Charges for international use may apply according to your Verizon Wireless calling plan.

    7. Emergency 911 Calls.

    Description. 911 calls will be terminated by Verizon Wireless according to the end user's cellular geo-location if dialed from an assigned mobile device native dialer using the Verizon cellular network. If 911 is dialed from a Microsoft provided app on the phone, laptop, tablet, or desktop; or from a stationary desk IP Phone using a data network connection, the location defined for 911 by your Microsoft Administrator within Microsoft Teams will be used for routing purposes.

    Address Configuration in Microsoft Teams. It is your responsibility to update the assigned 911 address for each user according to the management policies defined by Microsoft. If there is no address assigned within Microsoft Teams for a user initiating a 911 call from a Microsoft Teams client application or connected IP phone, Verizon will connect the call to an Emergency Call Relay Center for live address determination and/or verification.

    Data or Wi-Fi Calls. When using a Verizon Mobile for Microsoft Teams desk phone or data connected app, voice functionality (including the ability to make 911 calls) will not be available during a power outage, connectivity failure or other service disruption. Note: the end user can make a 911 call over a Wi-Fi connection when using the Service, but is advised that 911 calls over a Wi-Fi connection will not work if there is a failure of the connection, or electrical power.

    Emergency Calling Testing. Emergency calling testing for both native and ported numbers must be performed by you unless additional professional services are ordered via a separate Professional Services Order. You must ensure that a test emergency call is placed and that the address as shown in the relevant local emergency number management system is validated as being correct.

    End User Notification. You are solely responsible for informing your end users about any emergency calling restrictions. Your failure to do so may result in emergency calls failing to be delivered or being sent to the wrong location and thus delay or preclude emergency service response, which may result in injury or death.

    8. Privacy.

    We may use information about your use of the Service in accordance with the Verizon Privacy Policy.

    Vendor Privacy. Verizon Mobile for Microsoft Teams enables Verizon wireless smartphone voice communications by routing calling through Microsoft Teams. When you enable this feature, Verizon will share information with Microsoft about your end users, such as the phone number and call-related data. This information will be handled by Microsoft in accordance with Microsoft's privacy practices. You authorize Verizon to share your data with Microsoft and acknowledge that any customer requirements for data security will be covered under your separate agreement with Microsoft.

    9. Third Party Products.

    General. If you use any third party products or applications with Verizon Mobile for Microsoft Teams, you authorize us to share information with third parties, including Microsoft, that is necessary for such products or applications to operate. Some information from those third party products or applications may be transmitted into your account with us if you authorize such transmissions (Third Party Account Information) and any such Third Party Account Information transmitted to our applications or services will then be covered by our Privacy Policy. You may opt not to disclose such information to us from third party products or applications, but keep in mind some information may be needed in order for you to take advantage of some or all of the applications' or products' intended features.

    Disclaimer. With respect to all third party products and applications, you agree that: (1) we disclaim all warranties, express or implied, (2) we are not responsible and shall have no liability for such products or applications, and (3) you are solely responsible and liable for you and your end user’s use of such products and applications.

    10. Service Limitations.

    Services Compatibility. The Service is not compatible with certain Verizon services such as One Talk, Premium Voice Mail, Voice Mail Block, and Number Share. These services must be removed prior to feature enablement and may not be enabled while Verizon Mobile for Microsoft Teams service is active.

    (N)11 Services. Verizon will support all (N)11 services from the users assigned mobile device native dialer. Microsoft does not support the following (N)11 services from their managed calling applications or IP phones accessed over a data network: 211, 311, 511, 711, 811.

    Dial Plan Conflicts. Microsoft Teams is responsible for all dial plan permissions. For any calling permissions that Verizon allows but Microsoft Teams does not allow, the Microsoft Teams PBX will be in control of that permission. This includes international dialing/calling capability, and any caller ID specified.

    Short Dial. Verizon will not support short dialing from the Verizon Wireless phone native dialer to another Microsoft Teams user within the same company.

    Voice Mail Removal and Retention. Adding the Verizon Mobile for Microsoft Teams feature to a Verizon Wireless line will remove the Verizon voice mail associated with that line. It is your or your end user's responsibility to move and save any needed voicemail prior to activation of the Service. Verizon does not guarantee that voice mail will be retained in any form. The end user will switch to voice mail service provided by Microsoft Teams which must be setup according to established Microsoft Teams configuration and procedures.

    Secondary Line eSIM Without Data. With this plan, the Teams app on the user’s smartphone device will not recognize the call to provide an uplift banner due to the lack of active data. The end user may still move the call to their teams app that is not located on the active smartphone (laptop or tablet) where the uplift banner will appear.

    Secondary Line eSIM With or Without Data. Shared Name ID feature will not work for any secondary eSIM enabled- phone.

    Wireless Priority Service. Wireless Priority Service (WPS) is impacted by call routing to Microsoft. Verizon will support WPS call prioritization at its radio access network. Such prioritization will be removed when the call is transferred to the Microsoft data network for call routing.

    Network Performance Dependency. Call routing and overall quality of service is dependent upon Microsoft for completion. Verizon is not responsible for call traffic while it is in the Microsoft Azure data center(s) or network for routing and termination, nor if delivered through customer specific non-Verizon owned data networks for app or IP phone connectivity.

    Domestic (US Based) Data Handling Dependency. Verizon procedures on US-only data handling will solely apply to the Verizon provided services. You must address directly with Microsoft Teams their handling of your data, including requirements related to US-only data handling.

    Mobile Voice Recording Service. Verizon Mobile for Microsoft Teams service enables voice recording capabilities by sending voice traffic to the Microsoft Customer Tenant Cloud. Microsoft is responsible to handle any required user recording for the voice stream and fork the audio appropriately to the Third Party Compliance Vendor selected and enabled by the customer. There is no added configuration on the Verizon network to enable call recording unless Strict Recording is requested. Strict recording is set when the customer requires a call that cannot be recorded to be terminated. In this case, when recording is not available Microsoft will end the call if strict recording is mandated per policies enabled with the compliance vendor. If Microsoft is not reachable Verizon requires configuration per telephone number to ensure the call is not completed though normal business continuity routing. To enable strict recording for each telephone number needed you must activate this service through your Verizon account manager. To disable the service and re-enable business continuity in the case Microsoft Teams is not reachable, you must also order the deactivation of Strict Recording through your Verizon account team.

    11. Important Service Disclosures.

    YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THAT THE SERVICE SATISFIES ANY LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS YOU MAY HAVE. YOU AGREE THAT YOU AND YOUR END USERS WILL USE THE SERVICE IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE SERVICE IN ANY MANNER THAT MAY IMPOSE LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS ON US, OTHER THAN THOSE WITH WHICH WE HAVE EXPRESSLY AGREED TO COMPLY IN THIS ADDENDUM.

    12. Service.

    We grant you a limited, non-exclusive, non-transferable license to use the Service solely as authorized in this Addendum. All rights regarding use of the Service that are not expressly granted in this Addendum are reserved by Us and/or any third-party licensors.

    You may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). You also agree to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and obtaining available patches to address security, interoperability and/or performance issues.

    13. Disclaimer of Warranty.

    THE SERVICE AND THIRD PARTY PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER US, OUR AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, CONTRACTORS, AND AGENTS (TOGETHER, THE "VERIZON PARTIES"), INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE VERIZON PARTIES AND ANY THIRD PARTY MOBILE APPLICATION STORE OPERATORS FROM WHICH YOU OR YOUR END USERS DOWNLOAD THE MICROSOFT TEAMS MOBILE APP OR THIRD PARTY PRODUCTS WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR DAMAGES OF ANY KIND OR ANY SECURITY ISSUES THAT MAY RESULT FROM YOU OR YOUR END USERS USE OF THE SERVICE. NO ADVICE OR INFORMATION GIVEN BY THE VERIZON PARTIES SHALL CREATE ANY WARRANTY HEREUNDER.

    Updated: September 2024