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Verizon SmartHub with Voice - Support Overview

Verizon SmartHub is a wireless, smart home solution that manages your connected home devices, provides reliable, high-speed internet powered by America’s Largest and Most Reliable 4G LTE network, and home phone service with HD Voice, all in one elegant device.

You can use SmartHub as your primary source for internet and phone service, at home or when you travel.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Verizon SmartHub

This online tool will help you identify and resolve problems with your Verizon SmartHub

Battery & Power Issues

View Battery Info - SmartHub

Here's battery information and tips for extending battery life for your SmartHub.

Internet & Web Browser Issues

SmartHub with Voice - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on SmartHub with Voice.

Lost, Stolen or Damaged

SmartHub with Voice - Check for Physical Damage

Here's info regarding physical damage for your SmartHub with Voice.

SmartHub with Voice - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your SmartHub with Voice.

SmartHub with Voice - View SIM Card Number

Here's how to view your SIM card info for your SmartHub with Voice.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

SmartHub with Voice - Restore Settings to Factory Defaults

Here's how to restore your SmartHub with Voice to factory settings if it crashes, resets, or runs slow.

SmartHub with Voice - Soft Reset

Here's how to power your SmartHub with Voice on or off, which helps when the device crashes / freezes / runs slow.

SmartHub with Voice - View Software Version

Here's how to view the software version your SmartHub with Voice is running.