5G Home and LTE Home Internet - Whole-Home Wi-Fi FAQs

Verizon Whole-Home Wi-Fi* and Verizon Whole-Home Wi-FI Plus* include 2 features that help you improve Wi-Fi coverage in your home:

• Wi-Fi Health Check in the My Verizon app to optimize your Wi-Fi network.
• Wi-Fi extender(s):**
  • Whole-Home Wi-Fi gives you one optional Wi-Fi extender for better signal strength in hard-to-reach places.
  • Whole-Home Wi-Fi Plus includes up to 3 Wi-Fi extenders. Two are sent with your order. Add a third if needed after setup.

*Available in select areas.
**Verizon owns the equipment provided with your plan, including the router and Wi-Fi Extender. If you choose to disconnect service, you must return equipment within 30 days or you'll incur an unreturned equipment fee(s). Learn more by visiting our 5G Home & LTE Home equipment return FAQs.

Whole-Home Home Wi-Fi is included with our 5G Home Plus and LTE Home Plus plans.* You can choose to upgrade to Whole-Home Wi-Fi Plus for $5/month (plus taxes & surcharges).

*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

Whole-Home Wi-Fi provides 1 optional Wi-Fi extender. To get up to 2 more extenders, you can upgrade to Verizon Whole-Home Wi-Fi Plus. You’ll be billed an additional $5/month (plus taxes & surcharges).

To upgrade:

1. Visit the My Verizon app and go to Manage plans. 
2. Choose the “Plus” version of your current plan (i.e., 5G Home, LTE Home).
3. Tap Whole-Home Wi-Fi then tap Whole-Home Wi-Fi Plus to upgrade.

You’ll see a summary with the new pricing and Wi-Fi extender shipping information.

If you only need 1 extender, you can change from Whole-Home Wi-Fi Plus to Whole-Home Wi-Fi:

1. Visit the My Verizon app and go to Manage plans.
2. Choose your plan (i.e., 5G Home Plus, LTE Home Plus).
3. Tap Whole-Home Wi-Fi Plus then tap Downgrade to change to Whole-Home Wi-Fi.

We’ll email you instructions to return the extra extenders. You must return the extra Verizon-owned extenders to avoid an unreturned equipment fee.

Keep in mind: You’ll be billed the additional $5/month unless you downgrade your Whole-Home Wi-Fi Plus plan.

The Wi-Fi Health Check tool in My Verizon app helps you monitor Wi-Fi performance:

• Check the strength of the Wi-Fi connection between the router and connected devices.
• Determine if your home network would benefit from a Wi-Fi extender. (Requires 5 days of home internet use/history).

Important: This tool analyzes network performance, not internet activity.

Visit our Wi-Fi Health Check in the My Verizon App page to learn how to access and use W-Fi Health Check.

Whole-Home Wi-Fi gives you one optional Wi-Fi extender for better signal strength in hard-to-reach places.

You can request an optional extender 3 different ways:

1. After you activate service, follow the link in our welcome email and place an order.
2. We remotely monitor our routers' Wi-Fi performance. If we find that an extender will help, we'll email you a link to get one.
   
3. If at any time you believe an extender would improve your Wi-Fi network you can:
   1. Visit the My Verizon app and go to Manage plans.
   2. Choose your plan (i.e, 5G Home, 5G Home Plus, LTE Home, LTE Home Plus).
   3. Tap Whole-Home Wi-Fi to request extenders. Follow the prompts.

Good to know: Allow about 30 days to receive.

Whole Home Wi-Fi Plus comes with 2 extenders. If at any time you believe a third extender would improve your Wi-Fi network you can:

• Visit the My Verizon app.
• Select Manage Whole-Home Wi-Fi.
• Tap Redeem and follow the prompts.

Good to know: Allow about 30 days to receive.

Visit our self-setup instructions* for the Wi-Fi Extender.

After you set up the extender, you can use Wi-Fi Health Check to optimize your Wi-Fi connections.

*Router models vary. Check compatibility. If necessary, update router firmware.

Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus is automatically removed from your account if you either:

• Cancel your 5G Home Plus plan or LTE Home Plus plan.
• Change to a home internet plan that doesn't include Whole-Home Wi-Fi.

Important: If Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus is removed from your account, you must return the Verizon-owned Wi-Fi extender (model CE1000A) or you'll be charged unreturned equipment fee(s).

Here's how you can get help with Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus:

• Router help - Identify which 5G Home Internet router you have. Then choose the router on our Device Troubleshooting page. Follow the prompts for help with your issue.
• Extender (model CE1000A) help: start at the support page for the router.
• Learn how to use Wi-Fi Health Check in the My Verizon app.
• Learn how to use Wi-Fi Signal Analyzer in the My Verizon app.