VZ Navigator® FAQs

Check My Verizon and confirm that the VZ Navigator service has been removed. Once confirmed simply remove the app from your device.

In the effort to ensure customers are not paying for service not being used, VZ Navigator subscribers who have not opened and used the VZ Navigator app for 6 months or more had the service removed on 3/31/2021. You will not be able to re-subscribe to VZ Navigator at this time.

VZ Navigator is a premium navigation app that provides complete, accurate, and easy-to-use navigation assistance. It saves time and helps you navigate with confidence and safety.

With VZ Navigator, you'll enjoy:

• Visual and spoken turn-by-turn directions
• Premium coast-to-coast traffic information for the US, with spoken incidents and alerts
• Ability to automatically or manually route around traffic
• Local search information including businesses, movies, gas stations and other points of interest
• Visual and spoken speed limit alerts*
• Share your current location with others
• Lane Guidance, which tells you exactly what lane to be in to make your next turn*
• Natural Landmark Guidance gives you easily understandable directions (e.g., instead of "Take a left in 600 feet," it says "Take a left at the next stop light.")*
• Customizable quick-search panel with your favorite categories and brands**
• Always-available traffic conditions and trip duration for your top 3 favorite places on your Home screen**
• Real-time Doppler radar, which displays up-to-the -minute weather patterns**
• TripAdvisor ratings and reviews for many points of interest**

*Available for version 9 and newer.
**Available for version 10 and newer.
Note: To check what version you have, tap the Menu icon, tap More, and tap About. These steps may vary by device or OS.

Check out VerizonWireless.com/navigator for more information about what VZ Navigator can do.

Many types of devices can use VZ Navigator, including:

• Android™ smartphones and tablets
• iPhone® 4 and newer
• Select Windows® Phone 8 devices
• Select BlackBerry® devices

As of March 31, 2021, new subscriptions to VZ Navigator will no longer be accepted. If you are subscribed to VZ Navigator, but have not used it in 6 months, you will be automatically unsubscribed.

You can use VZ Navigator on a Prepaid plan with a smartphone if you are already subscribed.

As of March 31, 2021, new subscriptions to VZ Navigator will no longer be accepted.

As free navigation app services like Google Maps and Apple Maps have increased in popularity, Verizon has opted to stop selling VZ Navigator.

VZ Navigator supports car, truck, biking and walking modes.

Notes:

• Truck mode available for iPhone version 9 and newer.
• Windows Phone 8 devices only support car mode.

VZ Navigator lets you choose between up to 3 of the most optimal routes, based on traffic, time of day and even historical data.

Note: Route Selector is available on smartphones with VZ Navigator version 9 and newer.

VZ Navigator uses over 1 billion traffic probes to get the latest, most up-to-date traffic incidents across the US. It also integrates real-time traffic incident data to warn you in advance about traffic congestion, accidents and other traffic-related incidents.

Yes, VZ Navigator works with most Bluetooth-enabled devices.

Yes, you can share a location by email, text message, Facebook® and Twitter®.

To share a location while in the VZ Navigator app:

1. Select a location on the map.
2. Tap the Location bubble.
3. Tap the Menu icon (i.e., the three dots).
4. Tap Share.
5. Select how you want to share your location and follow the onscreen prompts.

Note: These steps may vary by device or OS. Twitter sharing is only available for Windows Phone 8.

Refer to the Location section of the VZ Navigator Terms & Conditions for more information.

If you have VZ Navigator version 7 or newer on iPhone or Android, select cities have enhanced 3D maps showing detailed buildings, roads and intersections.

These cities are 3D enhanced (with more to come):

To exit the app, tap the Back button on your Android phone.

Note: If you have VZ Navigator version 9 or older, tap the Menu icon and then tap Exit.

When you open VZ Navigator on your new phone, all of your Favorites will automatically sync to it.

Note: Syncing is available with VZ Navigator version 7 and newer.

Yes, you can use VZ Navigator to send your location and be connected to a Roadside Assistance specialist for help with:

• Towing
• Emergency fuel
• A battery jump
• A flat tire change
• Lock-out service
• Winching

There are several reasons VZ Navigator may not be working. Please check the following:

• Make sure you're within the Verizon Wireless coverage area.
  
  
• Ensure GPS or Location services are turned on. Look for this in your device's Settings.
  
  
• Allow VZ Navigator permissions by selecting "Agree" when the app first starts up.

You can cancel your subscription at any time from the Add-ons and apps page in My Verizon.

Note: Uninstalling VZ Navigator from your device doesn't cancel your subscription. You'll be charged for the service until you unsubscribe through the app or My Verizon.

My Verizon app:

1. Scroll to VZ Navigator.
2. Tap Manage.
3. Tap Unenroll.

Note: These steps may vary by device or OS.

My Verizon website:

1. Select VZ Navigator.
2. Click Remove.

Note: You can only remove a product from one line at a time.