Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

VZ Navigator® FAQs

Important: VZ Navigator service has been discontinued for 3G basic phones. Learn more about VZ Navigator and 3G basic phones.

General Information

  1. What is VZ Navigator?

    VZ Navigator is a premium navigation app that provides complete, accurate, and easy-to-use navigation assistance. It saves time and helps you navigate with confidence and safety.

    With VZ Navigator, you'll enjoy:

    • Visual and spoken turn-by-turn directions
    • Premium coast-to-coast traffic information for the US, with spoken incidents and alerts
    • Ability to automatically or manually route around traffic
    • Local search information including businesses, movies, gas stations and other points of interest
    • Visual and spoken speed limit alerts*
    • Share your current location with others
    • Lane Guidance, which tells you exactly what lane to be in to make your next turn*
    • Natural Landmark Guidance gives you easily understandable directions (e.g., instead of "Take a left in 600 feet," it says "Take a left at the next stop light.")*
    • Customizable quick-search panel with your favorite categories and brands**
    • Always-available traffic conditions and trip duration for your top 3 favorite places on your Home screen**
    • Real-time Doppler radar, which displays up-to-the -minute weather patterns**
    • TripAdvisor ratings and reviews for many points of interest**

    *Available for version 9 and newer.
    **Available for version 10 and newer.
    Note: To check what version you have, tap the Menu icon, tap More, and tap About. These steps may vary by device or OS.

    Check out VerizonWireless.com/navigator for more information about what VZ Navigator can do.

  2. What types of devices can use VZ Navigator?

    Many types of devices can use VZ Navigator, including:

    • Android™ smartphones and tablets
    • iPhone® 4 and newer
    • Select Windows® Phone 8 devices
    • Select BlackBerry® devices

  3. Why has VZ Navigator service been discontinued for 3G basic phones?

    3G basic phones can no longer be used to download or subscribe to VZ Navigator due to GPS compatibility issues.

    If you want to keep using VZ Navigator, you can upgrade your 3G basic phone to a supported device. These include:

    • All Android smartphones
    • Android tablets
    • iPhone 4 and later
    • Select BlackBerry smartphones
    • Select Windows 8 smartphones

    To upgrade your device visit:

    • My Verizon online: Log in and scroll down to My Devices. Choose Upgrade now under the device and follow the prompts.
    • My Verizon app: Choose the menu in the top left. Choose Devices. Tap Upgrade now under the device and follow the prompts.

    Learn more about upgrading your device.

  4. Can I use VZ Navigator if I have a prepaid plan?

    Yes, you can use VZ Navigator with a prepaid plan on a smartphone.

  5. How much does VZ Navigator cost?

    You can pay per day or sign up for a monthly subscription. Visit our VZ Navigator page for the latest pricing information.

    You can view pricing and subscribe on the Add-ons and apps page in My Verizon.

    Note: VZ Navigator is charged to your Verizon Wireless bill.

  6. How can I get VZ Navigator?

    You can subscribe to VZ Navigator from the Add-ons and apps page in My Verizon.

    Note: You must be the Account Owner or Account Manager to subscribe to VZ Navigator.

    VZ Navigator is preloaded on many devices. Check your device's apps menu to see if it's there. If not, refer to our VZ Navigator page for steps on how to download the app.

  7. What is the VZ Navigator free trial?

    When you subscribe to VZ Navigator, you'll receive it free for the first 30 days. After that you'll be charged the monthly fee on your Verizon Wireless bill. If you remove the feature from your account before the trial ends, you won't be charged.

    Note: Prepaid plans aren't currently eligible for the VZ Navigator free trial.

  8. What is Route Selector in VZ Navigator?

    VZ Navigator lets you choose between up to 3 of the most optimal routes, based on traffic, time of day and even historical data.

    Note: Route Selector is available on smartphones with VZ Navigator version 9 and newer.

  9. Why is VZ Navigator traffic better?

    VZ Navigator uses over 1 billion traffic probes to get the latest, most up-to-date traffic incidents across the US. It also integrates real-time traffic incident data to warn you in advance about traffic congestion, accidents and other traffic-related incidents.

  10. Will my Bluetooth® device work with VZ Navigator?

    Yes, VZ Navigator works with most Bluetooth-enabled devices.

  11. Can I share a location using VZ Navigator?

    Yes, you can share a location by email, text message, Facebook® and Twitter®.

    To share a location while in the VZ Navigator app:

    1. Select a location on the map.
    2. Tap the Location bubble.
    3. Tap the Menu icon (i.e., the three dots).
    4. Tap Share.
    5. Select how you want to share your location and follow the onscreen prompts.

    Note: These steps may vary by device or OS. Twitter sharing is only available for Windows Phone 8.

    Refer to the Location section of the VZ Navigator Terms & Conditions for more information.

  12. Which cities are 3D enhanced in VZ Navigator?

    If you have VZ Navigator version 7 or newer on iPhone or Android, select cities have enhanced 3D maps showing detailed buildings, roads and intersections.

    These cities are 3D enhanced (with more to come):

















    Fort Lauderdale





    Jersey City

    Kansas City

    Las Vegas

    Long Beach

    Los Angeles







    New Orleans

    New York




    Pentagon City








    Saint Louis

    Saint Paul

    Saint Petersburg

    Salt Lake City

    San Antonio

    San Diego

    San Francisco

    San Jose

    San Mateo



    Washington DC

  13. How do I upgrade to the latest version of VZ Navigator?

    To check for updates:

    1. From VZ Navigator, tap the Menu icon (i.e., 3 dots).
    2. Tap More.
    3. Tap Check for updates.

    You've successfully checked for a VZ Navigator update.

    Note: These steps may vary by device or OS. You can also check for updates in the app store on your device.

  14. How do I exit VZ Navigator on my Android phone?

    To exit the app, tap the Back button on your Android phone.

    Note: If you have VZ Navigator version 9 or older, tap the Menu icon and then tap Exit.

  15. How do I sync my VZ Navigator "Favorites" to my new smartphone?

    When you open VZ Navigator on your new phone, all of your Favorites will automatically sync to it.

    Note: Syncing is available with VZ Navigator version 7 and newer.

  16. Can I access Roadside Assistance from VZ Navigator?

    Yes, you can use VZ Navigator to send your location and be connected to a Roadside Assistance specialist for help with:

    • Towing
    • Emergency fuel
    • A battery jump
    • A flat tire change
    • Lock-out service
    • Winching

  17. Why isn't VZ Navigator working on my device?

    There are several reasons VZ Navigator may not be working. Please check the following:

    • Make sure you're within the Verizon Wireless coverage area.

    • Ensure GPS or Location services are turned on. Look for this in your device's Settings.

    • Allow VZ Navigator permissions by selecting "Agree" when the app first starts up.

  18. How do I cancel my subscription to VZ Navigator?

    You can cancel your subscription at any time from the Add-ons and apps page in My Verizon.

    Note: Uninstalling VZ Navigator from your device doesn't cancel your subscription. You'll be charged for the service until you unsubscribe through the app or My Verizon.

    My Verizon app:

    1. Scroll to VZ Navigator.
    2. Tap Manage.
    3. Tap Unenroll.

    Note: These steps may vary by device or OS.

    My Verizon website:

    1. Select VZ Navigator.
    2. Click Remove.

    Note: You can only remove a product from one line at a time.

    iPhone and App Store are registered trademarks of Apple Inc. Windows Phone is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. © 2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.