VZ Navigator® FAQs

If you’re subscribed to VZ Navigator because it is included with your mobile plan, on 12/6/21 you’ll be migrated to another current plan that has an even better value. Visit the My Plan page in My Verizon to view your plan.

If VZ Navigator is bundled in a feature value pack, we’ll remove it from your bundle and adjust the cost of the bundle accordingly.

VZ Navigator service will be discontinued as of 12/6/21. Current subscribers can either:

• Continue to use the service until that time.
• Cancel the VZ Navigator subscription. You can then choose to:
  • Subscribe to Verizon Hum connected car service. Special Hum offers are available to those switching from VZ Navigator.
    
    Note: Hum is not available on Prepaid plans.
    
  • Consider a dedicated plan for in-vehicle Wi-Fi.

Our Hum by Verizon connected car solution offers roadside help when you need it, updates on your car’s health, location services and more:

• VZ Navigator subscribers who switch to Hum+ get 50% off the equipment, plus service for only $10/month.
• VZ Navigator subscribers who switch to Hum^X service get 75% off the equipment, plus service for only $20/month.

Learn more about Hum or call us at (877) 256-2470.

No. The Hum system uses industry-leader Google Maps as its mapping provider for features such as vehicle location, boundary alerts and roadside assistance.

Using Google Maps as your navigation application, you’ll find the same familiar and reliable mapping services for Android and iPhone devices.

You can cancel your subscription at any time from the Add-ons and apps page in My Verizon.

Note: Uninstalling VZ Navigator from your device doesn't cancel your subscription. You'll be charged for the service until you unsubscribe through the app or My Verizon.

My Verizon app:

1. Scroll to VZ Navigator.
2. Tap Manage.
3. Tap Unenroll.

Important: These steps may vary by device or OS.

My Verizon website:

1. Select VZ Navigator.
2. Click Remove.

Note: You can only remove a product from one line at a time.

To help ensure that they were not paying for service not being used, VZ Navigator subscribers who had not opened and used the VZ Navigator app for 6 months or more had the service removed on 3/31/21.

You can't re-subscribe to VZ Navigator.

Check My Verizon and confirm that the VZ Navigator service has been removed. Once confirmed, simply remove the app from your device.

As free navigation app services like Google Maps and Apple Maps have increased in popularity, Verizon has opted to stop selling VZ Navigator.

Check your device’s app store for all the navigation apps available.

Yes, if you’re on a prepaid plan with a smartphone you can continue using VZ Navigator until 12/23/21.

Hum is not available for Prepaid plans. We recommend you check your device’s apps store for the latest navigation apps.

Yes, VZ Navigator works with most Bluetooth-enabled devices.

To exit the app, tap the Back button on your Android phone.

Note: If you have VZ Navigator version 9 or older, tap the Menu icon and then tap Exit.

Yes, you can use VZ Navigator to send your location and be connected to a Roadside Assistance specialist for help with:

• Towing
• Emergency fuel
• A battery jump
• A flat tire change
• Lock-out service
• Winching

There are several reasons VZ Navigator may not be working. Please check the following:

• Make sure you're within the Verizon mobile coverage area.
• Ensure GPS or Location services are turned on. Look for this in your device's Settings.
• Allow VZ Navigator permissions by selecting "Agree" when the app first starts up.