Wi-Fi Calling allows you to call or text on Wi-Fi networks with your Verizon phone number, extending your coverage and keeping you connected. This is beneficial in areas with limited to no cellular coverage, as Wi-Fi Calling can help improve call quality and provide a more stable connection, especially indoors.
You acknowledge that for emergency routing purposes, you must provide a primary street address ("Registered Location"). You may specify your Registered Location; otherwise, your service address for postpaid customers or billing address for prepaid may be used, as your default 911 location to assist emergency responders. Because emergency location routing relies on this information, 911 calls over Wi-Fi may be delayed or unsuccessful if your address is unrecognized or outdated. You agree to update your Registered Location via your device settings whenever you change locations, and you should always verbally state your current location to the 911 operator. Your billing address, service address, and Registered Location can be different locations. Standard domestic and international billing rates apply based on your specific service plan. Finally, Wi-Fi Calling strictly requires an active internet connection via Wi-Fi; if this connection is lost or interrupted (such as during a power outage), your call will drop or fail. You can disable Wi-Fi Calling by going to Settings and toggling it off.
WARNING – IMPORTANT EMERGENCY 911 CALL LIMITATIONS
When calling 911, always tell the operator where you are. Your 911 call will go over Wi-Fi only if a cellular network is unavailable. If your 911 call goes over Wi-Fi, we will provide your Registered Location to the public service entity that answers the call, and it may be used to help emergency responders locate you.
Any Wi-Fi call made to a U.S. number will be treated as a domestic call, no matter where the call originates, and you will not be billed for such calls, with the exception of 411 or other premium calls, unless your plan requires otherwise with respect to such Wi-Fi calls, 411, or other premium calls. Any Wi-Fi call made to a non-U.S. number will be treated as an international call and will be billed in accordance with your international calling plan. Please refer to your service description or FAQs for more information on the use of the Wi-Fi Calling service, including any applicable charges.
Last update: 6/25/26
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