Xbox All Access with Verizon mobile FAQs

Verizon is pleased to be partnering with Xbox to offer Verizon customers everything you need to experience next-gen gaming.

Learn about Xbox All Access, now available at Verizon.

You're eligible to purchase Xbox All Access through Verizon if you:

• Have a new or existing Verizon mobile phone plan or Verizon 5G Home, 5G Home Plus or LTE Home Internet service, with your bill in good standing.
  • Your eligible Verizon service must be fully activated before you place your Xbox All Access order.
• Qualify for financing through Affirm. Checking your eligibility won't affect your credit score.
  
  Note:
  • Fios accounts, prepaid accounts and business accounts aren't currently eligible to purchase Xbox All Access through Verizon.

To purchase in your My Verizon account:

1. Sign in to your My Verizon mobile account.
2. From the top of the page, select Shop Accessories > Accessories > Gaming. Scroll to find the Xbox All Access tile.
3. Choose your Xbox console and add it to your cart.
4. Complete the Affirm eligibility check. Checking your eligibility won't affect your credit score.
5. Upon approval, you'll be returned to review your Verizon cart.
6. Complete your checkout.

To purchase in a Verizon store:

• Xbox All Access will be offered at select Verizon retail stores. If available, the In Store Pickup option will show on the website. Visit stores near you for availability. Find a Verizon store.

While we're always looking for new ways to give gamers the best value and choice, right now you can't add any other items, such as Xbox accessories or extended warranties, to be included in your Xbox All Access monthly payment. However, additional items can be purchased separately.

No. Microsoft and Verizon are not extending credit and do not determine credit terms or eligibility. Affirm offers financing for Xbox All Access. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners.

You'll receive a monthly reminder from Affirm before your payment for Xbox All Access is due. Payments can be made through your Affirm account.

No. Monthly payments for Xbox All Access are only available through Affirm.

You can purchase the Xbox Series S console (All Access subscription not included) without using Affirm financing.

Use any credit card for your purchase, but with the Verizon Visa Card, you'll get 12 months interest-free financing.

There are no application fees, no annual fees, no late fees, nor early repayment fees for your Xbox All Access purchase. Late payments may, however, be reported to credit bureaus.

Xbox All Access is an exclusive, standalone offer and can't be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Yes. You can purchase more than one Xbox All Access bundle per account.

However, you will have to start a new order for each purchase.

Affirm is a flexible "buy now, pay later" payment option. Affirm offers customers the ability to pay over time, giving them control, convenience and increased purchasing power. Verizon is pleased to be partnering with Affirm and Xbox to offer Verizon customers the option to purchase Xbox All Access for a low monthly price, no upfront cost, and 0% APR for 24 months to qualifying customers.* Payment through Affirm is provided by these lending partners.

You will receive a payment reminder each month. Affirm recommends setting up automatic payments in order to ensure that your bill is paid on time.

Visit Affirm Help to learn more.

Yes. Financing through Affirm lets you enjoy Xbox All Access for no upfront cost, a low monthly price and 0% APR for 24 months.*

You can purchase the Xbox Series S console (All Access subscription not included) without using Affirm financing.

Use any credit card for your purchase, but with the Verizon Visa Card, you'll get 12 months interest-free financing.

This eligibility check won't affect your credit score.

Approved customers will receive a welcome email from Affirm upon completing their Xbox All Access purchase. It will contain a link to set up your account and enroll in the automatic payment program. It is recommended that the automatic payment program be used so that payments are received on or before the due date. Partial payments or late payments to Affirm may hurt your credit score or your chances of getting another loan through Affirm.

For more information, please visit Affirm Help.

Affirm provides an easy and secure way to view your account information. View your account summary, transaction history and make payments from your desktop or mobile device or by downloading the Affirm app.

Contact Affirm Help.

Learn more by visiting Xbox Game Pass Ultimate.

Yes. Xbox All Access provides month-to-month access to Xbox Game Pass Ultimate and automatically renews every month, up to 24 months.

To use Xbox Game Pass Ultimate benefits purchased with Xbox All Access, you must activate Game Pass Ultimate before canceling Xbox All Access. Your account will then have access to Game Pass Ultimate benefits for the entire time you've paid, even if the Game Pass Ultimate end date is beyond the date you cancel Xbox All Access.

If you're already an Xbox Live Gold, Xbox Game Pass for Console, or PC Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership, and it will be added to your Xbox Game Pass Ultimate membership, up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months. Prepaid time conversion is final, and ratios are subject to change. Learn more at Xbox Game Pass Ultimate FAQ - Xbox Support.

If you're already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 35 months before redeeming the 1-month Ultimate membership through Xbox All Access. You will be able to redeem when you have less than 35 months left on your original Xbox Game Pass Ultimate membership.

Note: Once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more about Xbox Game Pass.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

• As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them, the offers will remain on the console until they’re redeemed.

To redeem after setup in Accounts:

• Select Settings > Account > Included with this Xbox to see an overview of, and redemption status of, any Digital Direct offers included with your console.

To redeem after setup in My Library:

• Press the Xbox button to open the guide, and then select My games & apps > Full Library > Included with this Xbox, to see your offers.

Find out more about redeeming Xbox Game Pass Ultimate digitally.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please follow these steps:

1. Perform a reset of your console in order to be prompted to claim your services.
2. When resetting your console, please start by selecting Reset and keep my games & apps.

If the issue remains, please contact Verizon Customer Service. A Verizon customer service representative will need to verify your Xbox All Access account, console Serial Number and determine next steps. Once we verify your Xbox All Access account is active, we may require you to perform a full factory reset. For this reason, we recommend you do not download any games until we verify your account.

No. Anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from Verizon at the time of purchase. Please visit the Verizon Return Policy page for instructions and refund policies. If you have made any payments towards your purchase, you will receive prorated credit for the amount that has been paid to your original purchase source.

If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately. If you have already made payments to Affirm for Xbox All Access, you will receive a refund for the amount that has been paid. If no further purchases are made using Affirm for Xbox All Access, your Xbox All Access account will be closed after a period of inactivity, usually 90 days.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments must continue to be paid until the remaining balance on your Affirm loan for Xbox All Access is paid in full, even if your Xbox console is not working.

If you have registered your equipment in your Microsoft account, you can easily go to account.microsoft.com and select your device, for easy and user-friendly assistance in warranty and repair matters.

Your purchase of Xbox All Access is subject to Verizon's return policy. Please visit the Verizon Return Policy page for instructions and refund policies.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Microsoft at https://support.xbox.com/en-US/contact-us:

• Questions about the Xbox All Access program, Xbox console options, subscription services, cloud access, etc.
• The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the console and accessories), irrespective of the length of the financing term. If the console malfunctions after that one-year period (or the controller or accessories malfunction after 90 days), the customer is responsible. Monthly payments will continue until the remaining balance on the Affirm loan for the Xbox All Access is paid in full, even if the Xbox console is not working.

Affirm at www.affirm.com/help:

• More information about the reason, ways to resolve or to appeal a declined or pending Xbox All Access application.
• Questions about the billing and servicing of the account used to purchase Xbox All Access, including payment amounts, automatic payments, payment date changes, address changes, interest rates and fees, upgrade eligibility, etc.

Verizon at Contact Us:

• Questions about the purchase process, deliveries, DHL, scheduling delivery.
• Assistance with return policies and procedures, including console exchanges, shipping instructions, etc.
• Issues completing the Affirm credit application on a desktop, tablet or mobile device.
• Issues activating Game Pass Ultimate on your console.