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ZTE Blade™ Vantage Support

Find device-specific support and online tools for your ZTE Blade Vantage.
Troubleshoot Blade Vantage
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

ZTE Blade Vantage - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your ZTE Vantage.

ZTE Blade Vantage - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to change sync settings on your ZTE Vantage.

ZTE Blade Vantage - Create a New Google Account

Here's how to create a new Google (Gmail) account for your ZTE Vantage.

ZTE Blade Vantage User Guide (PDF)

This User Guide can help you get the most out of your device.

ZTE Blade™ Vantage - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your ZTE Vantage on or off.

ZTE Blade Vantage - Activate / Set Up Device

Here's how to complete initial activation setup for your Blade Vantage.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

ZTE Blade Vantage - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Blade Vantage and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android (ZTE)

Battery optimization helps conserve battery power on your ZTE device and is turned on by default.

ZTE Blade Vantage - Insert / Remove Battery

Here's how to insert / remove the battery for your ZTE Vantage.

ZTE Blade Vantage - Turn Power Saver On / Off

Here's how to turn 'Battery Saver' on or off to help manage battery performance for your ZTE Vantage.

ZTE Blade Vantage - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Blade Vantage.

ZTE Blade Vantage - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your ZTE Vantage.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

ZTE Blade Vantage - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your ZTE Vantage.

ZTE Blade Vantage - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Blade Vantage on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Assisted Dialing On / Off - ZTE Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

ZTE Blade Vantage - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your ZTE Vantage.

ZTE Blade Vantage - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Blade Vantage.

ZTE Blade Vantage - Place a Conference Call

Here's how to place a conference call on your ZTE Vantage.

ZTE Blade Vantage - View / Delete Call History

Here's how to view or clear the call history on your ZTE Vantage.

ZTE Blade™ Vantage - Call a Number

Here's how to make a phone call on your ZTE Vantage.

ZTE Blade™ Vantage - Manage DTMF Tones

Here's how to check DTMF settings if you're calling into automated systems and dialpad entries aren't recognized on your ZTE Vantage.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

ZTE Blade Vantage - Common Camera Settings

Here's some info on common camera settings (flash, timer, front / rear camera, etc.) for your Blade Vantage.

ZTE Blade Vantage - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Blade Vantage and a computer.

ZTE Blade Vantage - Share Picture from Gallery

Here's how to send a picture from the photo gallery on your ZTE Vantage.

ZTE Blade Vantage - View Pictures / Videos

Here's how to view pictures and videos on your ZTE Vantage.

ZTE Blade™ Vantage - Record and Share a Video

Here's how to record and share a video on your ZTE Vantage.

ZTE Blade™ Vantage - Share Video from Gallery

Here's how to send a video from your ZTE Vantage.

ZTE Blade™ Vantage - Take and Share a Picture

Here's how to take and send a picture on your ZTE Vantage.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

ZTE Blade Vantage - USB Debugging Mode

Here's how to enter USB debugging mode by connecting your ZTE Vantage to a PC with Android SDK.

Contacts

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

ZTE Blade Vantage - Add a Contact

Here's how to add a contact on your ZTE Vantage.

ZTE Blade Vantage - Contact Display Options

Here's how to configure how you want contacts to display on your ZTE Vantage.

ZTE Blade Vantage - Delete a Contact

Here's how to delete a contact from your ZTE Vantage.

ZTE Blade Vantage - Edit a Contact

Here's how to edit a contact on your ZTE Vantage.

ZTE Blade Vantage - Link / Unlink Contacts

If you have duplicate or missing contacts here's how to link or unlink them.

ZTE Blade Vantage - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth on your ZTE Vantage.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

ZTE Blade Vantage - Allow / Deny Data Roaming

Here's how to turn data roaming for your Blade Vantage on or off.

ZTE Blade™ Vantage - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Blade Vantage.

ZTE Blade™ Vantage - Turn Data On / Off

Here's how to turn the mobile data on or off for your ZTE Vantage.

ZTE Blade Vantage - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your ZTE Blade Vantage.

Date & Time

ZTE Blade Vantage - Set Date and Time

If your ZTE Vantage shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

ZTE Blade Vantage - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your ZTE Vantage.

ZTE Blade Vantage - View MAC Address

Here's how to view the Wi-Fi MAC address on your ZTE Vantage.

ZTE Blade Vantage - View Phone Number

Here's how to view the phone number assigned to your ZTE Vantage.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

ZTE Blade Vantage - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your Blade Vantage.

ZTE Blade Vantage - Manage Do Not Disturb Settings

If you're not receiving calls or alerts for your texts and email, here's how manage do not disturb settings on your ZTE Vantage.

ZTE Blade Vantage - Turn Airplane Mode On / Off

Here's how to change the airplane mode setting on your ZTE Vantage.

ZTE Blade Vantage - Turn Screen Rotation On / Off

Here's how to turn screen rotation on or off on your ZTE Vantage.

ZTE Blade Vantage - View Contact Sync Source

Here's how to view where a phonebook contact on your ZTE Vantage was imported from.

ZTE Blade™ Vantage - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your ZTE Vantage.

ZTE Blade™ Vantage - Reset All Settings

Here's how to reset all settings on your ZTE Vantage.

ZTE Blade™ Vantage - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your ZTE Vantage if it's reversed.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

ZTE Blade Vantage - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your ZTE Vantage.

ZTE Blade Vantage - Delete Email Messages

Here's how to delete email messages from your ZTE Vantage.

ZTE Blade Vantage - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your ZTE Vantage.

ZTE Blade Vantage - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your ZTE Vantage.

ZTE Blade Vantage - Email Account Notification Settings

Here's how to adjust settings if you're not getting notifications for the personal email on your ZTE Vantage.

ZTE Blade Vantage - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your ZTE Vantage.

ZTE Blade Vantage - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your ZTE Vantage.

ZTE Blade Vantage - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your ZTE Vantage.

ZTE Blade Vantage - Manage Corporate Email Settings

Here's how to update the work email settings for your Blade Vantage.

ZTE Blade Vantage - Perform a Gmail Sync

Here's how to check settings if your Google email, contacts, calendar, etc. aren't syncing on your ZTE Vantage.

ZTE Blade Vantage - Remove Gmail Account

Here's how to remove a Gmail account from your ZTE Vantage.

ZTE Blade Vantage - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your ZTE Vantage.

ZTE Blade Vantage - View and Reply to an Email Message

Here's how to view and reply to an email message from your ZTE Vantage.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

ZTE Blade™ Vantage - Turn GPS Location On / Off

Here's how to turn GPS on or off on your ZTE Vantage.

Google Backup & restore

ZTE Blade™ Vantage - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Blade Vantage.

Home Screen

ZTE Blade Vantage - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your ZTE Vantage.

ZTE Blade Vantage - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Blade Vantage.

Hotspot

ZTE Blade Vantage - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your ZTE Vantage.

ZTE Blade Vantage - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your ZTE Blade Vantage.

ZTE Blade Vantage - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, manage users, etc.) for your ZTE Vantage.

ZTE Blade™ Vantage - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your ZTE Vantage on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

ZTE Blade Vantage - Change the Browser Start / Home Page

Here's how to change the first page you see when opening the browser on your ZTE Vantage.

Language

ZTE Blade Vantage - Language Selection

Here's how to change the language used on your ZTE Vantage.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

ZTE Blade Vantage - Set Lock Screen Notifications

Here's how to manage how notifications appear on your ZTE Vantage when the screen is locked.

ZTE Blade Vantage - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your ZTE Blade Vantage.

ZTE Blade™ Vantage - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Blade Vantage.

ZTE Blade™ Vantage - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Blade Vantage.

ZTE Blade™ Vantage - Unlock Screen

Here's how to unlock the screen on your ZTE Vantage.

Memory/Storage

ZTE Blade Vantage - Check Device Storage

Here's how to check memory or free up space if your Blade Vantage runs slowly or crashes or you can't save media.

ZTE Blade Vantage - Format SD / Memory Card

Here's how to erase all data on the memory card of your Blade Vantage.

ZTE Blade Vantage - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Blade Vantage.

ZTE Blade Vantage - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your ZTE Vantage to an SD / Memory Card.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

ZTE Blade Vantage - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Blade Vantage if the screen freezes or call, app, audio or sync issues occur.

ZTE Blade Vantage - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the most up to date Android security patches.

ZTE Blade™ Vantage - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Blade Vantage if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

ZTE Blade™ Vantage - Install Device Software Update

Here's how to check for or install software updates on your ZTE Vantage.

ZTE Blade™ Vantage - View Software Version

Here's how to view the software version your ZTE Vantage is running.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

ZTE Blade Vantage - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your ZTE Vantage.

ZTE Blade Vantage - View SIM Card Number

Here's how to view the SIM card number associated with your ZTE Vantage.

ZTE Blade™ Vantage - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your ZTE Vantage or turn it on or off.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

ZTE Blade Vantage - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your ZTE Vantage.

ZTE Blade Vantage - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Blade Vantage.

ZTE Blade Vantage - Volume Controls

Here's how to adjust the call, text and alerts volume if your Blade Vantage isn't making any sounds.

ZTE Blade™ Vantage - Save a Ringtone

Here's how to save a audio file as a ringtone on your ZTE Vantage.

ZTE Blade™ Vantage - Use Speakerphone

Here's how to use the speakerphone functionality on your ZTE Vantage.

ZTE Blade™ Vantage - Vibrate Mode

Here's how to change vibrate settings on your ZTE Vantage.

Status Indicators/Lights

ZTE Blade Vantage - View Signal Strength

Here's how to view the signal received on your ZTE Vantage.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

ZTE Blade Vantage - Set Default Messaging App

Here's how to set the default messaging app on your ZTE Vantage.

ZTE Blade™ Vantage - Compose and Send Email Message

Here's how to compose and send an email message from your ZTE Vantage.

ZTE Blade™ Vantage - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Blade Vantage.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

ZTE Blade Vantage - Capture a Screenshot

Here's how to capture a screenshot from your ZTE Vantage.

ZTE Blade Vantage - Set Up Printing

Here's how to set up and add a printer to your Blade Vantage.

Visual & Hearing Accessibility

ZTE Blade™ Vantage - Manage TTY Settings

Here's how to change the TTY settings on your ZTE Vantage.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

ZTE Blade Vantage - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your ZTE Vantage with other Wi-Fi capable devices.

ZTE Blade Vantage - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Blade Vantage.

ZTE Blade Vantage - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your ZTE Vantage.

ZTE Blade Vantage - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your ZTE Vantage to auto switch between Wi-Fi and mobile data.

ZTE Blade Vantage - Network Mode Settings

Here's how to view the Network mode setting on your ZTE Blade Vantage.

ZTE Blade Vantage - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your ZTE Vantage.

ZTE Blade Vantage - Reset Network Settings

Here's how to reset network settings on your ZTE Vantage if you can't connect to the internet.

ZTE Blade Vantage - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your ZTE Vantage.

ZTE Blade Vantage - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Blade Vantage.

ZTE Blade Vantage - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on or off for your ZTE Blade Vantage.