Contact the Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST
Monday - Friday

1.888.262.1999 or *611 from your wireless phone

Visual Assistance

Intro Copy - Visual Assistance

Description 

For customers who are blind or visually impaired, Verizon offers assistance such as an audible on-screen guide and descriptive video service for Fios TV. Find plans, services and tools made for the way you communicate.

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Unlimited Plans are a great option for many customers. They include unlimited data, talk and text. And with HD video streaming and mobile hotspot included for no extra charge, you'll get all the data you need.

Our Unlimited Plans include:

  • Unlimited data
  • Unlimited Talk & Text
  • HD video streaming
  • Mobile hotspot
  • Mexico & Canada service
  • Military discount eligible

Shop for an Unlimited Plan

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Unlimited FAQs

How does the line access fee work with my smartphone device payment?

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

What happens if I use more than 22 GB of data?

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Will customers on the unlimited plan still be eligible to receive employee and business discounts?

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

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Text to Speech functionality for the Fios TV on-screen guide can enhance accessibility for customers with visual or other impairments. Text to Speech provides an audible voice readout of on-screen text, such as menu and guide data. This feature can be enabled or disabled via the on-screen guide.

How to enable Text to Speech

Text to Speech functionality is available on most Verizon set-top boxes. The feature can be enabled via the settings menu:

Menu  >   Settings  >   System  >   Accessibility  >   Text to Speech  >   on/off

If you need help getting the Text to Speech feature to work on your set-top box, contact us anytime at 1.800.Verizon (1.800.837.4966). One of our skilled representatives can enable the feature for you remotely.

Set-top box compatibility

If you are disabled and feel you would benefit from Text to Speech but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge.

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Descriptive Video Service (DVS) provides an audible narrative description of key visual elements to aid visually impaired viewers.

When available from the broadcast provider, Fios TV customers can take advantage of this service through the Fios set-top box’s Secondary Audio Program (SAP). Here’s how to enable DVS via the Fios set-top menu:

Settings  >   System  >   Accessibility  >   DVS  >   ON
 

Accessible emergency information

Fios TV makes emergency information available aurally via the Secondary Audio Program (SAP) whenever content providers include this information in their programming content.

You can activate SAP via the program menu:

Settings  >   Audio & Video  >   Audio  >   Audio Selection

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Verizon offers Fios TV guides and channel lineups in several formats to suit your needs.

To download a PDF of the following materials in large print, just click the link below:

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Other Resources

Would you prefer a printed copy be sent to you?

You can also request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

You can also choose to have your channel lineup read to you.

By enabling Text to Speech on your compatible set-top box, your channel lineup can be read to you through your TV.

Learn how to enable Text to Speech 

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To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.

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To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8 am to 9 pm EST, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

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