All certified pre-owned and refurbished phones sold at Verizon will have a rating associated with them, and that will give you an idea what kind of condition they are in. Overall, refurbished phones are safe to use and come in varying condition levels. And, if a device has only light scratching or scuffing, you may be able to cover them with a fashionable phone case.
4. How do I know a pre-owned phone or Verizon device is reliable?
All Verizon Certified Pre-Owned devices have passed Verizon’s Total Quality Inspection, which ensures:
The battery charges up, and the battery charge indicator works.
All ports are completely functional, and all card slots work.
Each pixel on the display works, and images on the screen are clear and bright.
Wi-Fi and other connectivity functions work properly.
Speakers, microphones and Bluetooth audio all work.
All buttons and soft keyboards work
The software is up to date.
A warranty is one way to reduce concerns about a used or refurbished device. Certified Pre-Owned phones are also eligible for Total Mobile Protection insurance, which covers loss, theft, damage and many defects that pop up post-warranty. If you purchase a Certified Pre-Owned device with a credit card, your card may also provide extended protection.
If battery life is one of your top priorities, you can rest assured knowing that battery health and maximum capacity is thoroughly tested before certifying the device. And, if there is a manufacturer issue that occurs within 30 days of purchase, you can learn about our 30-day device return and exchange policy here.
5. Why would I get a pre-owned phone instead of buying new?
The short — and most common — answer is budget.
A Certified Pre-Owned smartphone will often sell for far less than an identical new model and also qualify for our payment plan. This allows buyers to move up to a model they otherwise wouldn’t be able to afford or to simply save if they don’t really care about unboxing a brand-new phone. Buying a Certified Pre-Owned model is also an affordable way to replace a lost or broken device, especially if you weren’t planning to buy a new one for another year or more.
Some people are also drawn to refurbished phones due to the reduced environmental footprint. Purchasing a Certified Pre-Owned device helps to keep old phones out of landfills and saves energy, water and other resources required to make new devices.
6. Why not buy “regular” used phones?
Buying a used phone from a trustworthy source that vets for quality and certifies a phone’s pre-owned status is important in terms of knowing what condition your phone is in, and how to keep it protected in the event something does go wrong. You may find lower prices from individuals selling their used smartphones online. But a lower price may not turn out to be a better “deal” if the phone comes with technical problems (or, even worse, turns out to be stolen). If you buy a used phone from someone you don’t know, you’ll be unprotected when something goes wrong. And, Verizon’s Customer Service and Support can help with anything you need after purchasing your CPO phone. And, you can learn about Verizon’s 30-Day return policy here.
7. How do other people feel about their used phones?
According to one consumer survey, more than two-thirds (67%) of refurbished phone owners said they had no complaints about their devices — very near to the portion of new smartphone owners who said the same thing about their devices (69%). In fact, more than 4 out of 5 people who bought a refurbished device said they were “highly satisfied” with their products. What’s more, Verizon is rated in the Top 5 list for used phone sales in the United States, according to a recent ComScore study.
Quality savings and protection from Verizon.
Now that you know a little more about Certified Pre-Owned phones, are you ready to take the plunge? Verizon CPO devices are guaranteed to be fully functional and are eligible for Total Mobile Protection. It’s a win-win: a quality device at a lower price. Shop for a new-to-you device now.
Interested in finding the right pre-owned smartphone to fit your lifestyle? Check out a large selection of refurbished devices available at Verizon. And if you're a loyal Apple iPhone user, take a look at used and refurbished iPhone devices available at Verizon.