Learn about the accessibility products and services available to assist our customers.
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About Verizon’s accessibility products and services
Where can I learn more about Verizon mobile products and services for people with disabilities?
Is there a specific Customer Service number for people with disabilities?
Yes, the Verizon National Accessibility Customer Service is a dedicated team with trained staff to support our existing consumer wireless customers. They can be reached at (888) 262-1999, Monday - Saturday, 8:00 AM - 7:00 PM and Sunday, 8:00 AM - 5:00 PM ET.
Does Verizon offer their bills and/or brochures in a different format?
Yes. To assist Verizon customers with visual disabilities, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:
- Large print format
- Audio CD
If you are interested in receiving bills and/or brochures in one of these formats, please contact National Accessibility Customer Service at (888) 262-1999, Monday - Saturday, 8:00 AM - 7:00 PM and Sunday, 8:00 AM - 5:00 PM ET.
What is real-time text (RTT)?
Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment.
When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting.
Also, you can use RTT right on your compatible smartphone, without any additional devices.
For more information, refer to our RTT resource page.
Is my Verizon phone compatible with real-time text (RTT), and how do I use RTT?
Visit our Auditory Support page to view a list of devices that support RTT.
Steps for using RTT vary by device. View your user guide for instructions.
Can I use my mobile phone with a TTY machine?
Your mobile phone must be TTY-compatible to use it on our network with a TTY machine. To find out if a phone is TTY-compatible:
- Go to our Shop phones and devices page.
- Select a phone you're interested in.
- Click the SPECS tab.
- Scroll down to view the features to see if it's TTY compatible.
Do you have mobile phones that are compatible with a hearing aid?
Yes, we offer several hearing-aid-compatible devices. Learn more about compatible phones, new technologies and HAC ratings by visiting the Hearing-aid compatibility page.
Does Verizon mobile offer Free 411 for people with disabilities?
Yes, Verizon wireless does offer Free 411 to customers who qualify for the service. To learn more, please visit our Free 411 resource page.
For additional information, call:
Verizon Wireless National Accessibility
Customer Service Center
Monday - Saturday, 8:00 AM - 7:00 PM and Sunday, 8:00 AM - 5:00 PM ET
Does Verizon have mobile devices with specific features for various disabilities?
Yes. There are a variety of existing features found on phones today that may assist the customer with his or her communications. To find a list of the types of features to look for on the phones, please go to the Accessible products and services page and select the information that applies to you.