Return a Device or Accessory

How to Return a Device or Accessory

You can return or exchange wireless devices and accessories purchased online within 14 days from delivery. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.

A $50 restocking fee applies to any return or exchange of a wireless device. There's no restocking fee for returned accessories.

To begin, please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.

Restore your device to factory default settings and delete any personal data. If you're using an Apple device, be sure to turn off Find my iPhone before you return it.

Next, place all of the merchandise, including the device, charger, battery, instructions and any other materials that were included with your order, in the original box and shipping carton.

Use the pre-paid shipping label that was included with your shipment and attach it to the box. Be sure to keep a copy of the label for your records as well.

Now, if no label was included or it's been misplaced, just click My Devices from the My Verizon menu, then click My Orders. From there, click Return products.

Answer a few questions and click Next. Verify your return address and click Print return label.

Don't forget to write down the tracking number so you can track your shipment on the carrier's website.

Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued. The refund will only be issued to the purchaser whose name appears on the receipt.

Verizon Wireless wants to make every aspect of ordering online easy, so you can get back to what's important to you.