Verizon Privacy Dashboard for Fios Home Customers FAQs

CA, VA, CO, CT and UT state residents have the right to access personal information we’ve collected and correct or delete some of it. Residents of CO, VA and CT may also appeal a decision regarding an individual rights request. Virginia residents have the right to appeal starting on 1.1.2023. Colorado and Connecticut residents have the right to appeal starting on 7.1.2023.  For more information, visit our privacy policy page.

The Verizon Privacy Dashboard is our online portal where you can request access to personal information or the correction or deletion of personal information.

As a home customer, you can sign in to the Verizon Privacy Dashboard to:

• Preview categories of information
• Download a portable copy
• Correct or delete some information
• Appeal request decisions in some states

Privacy is important to us. We created the Verizon Privacy Dashboard to help you understand the personal information we have about you. You can easily access the information and request to correct or delete it.

Current and former Verizon customers can use the Verizon Privacy Dashboard or call our dedicated toll-free privacy number at 1.800.333.3972 to manage personal information.

Former Verizon Customers
If you’re a former Verizon customer, you can submit a request to view personal information that Verizon may still have on file. However, once you disconnect service, Verizon may not be able to verify your account because we no longer have your trusted mobile number or email with which to contact you.

Multiple Verizon Accounts
If you have multiple Verizon accounts (e.g., mobile, Fios Home, Verizon Cloud, or a Smart Family, etc) you will need to log into each one and make separate requests.

MCI Customers
You may exercise your  state privacy rights rights through the MCI online portal. Please visit http://consumer.mci.com/index.jsp and see the Account Maintenance section for more information on how to exercise your CCPA rights.

Authorized agents
See What is an authorized agent to learn more.

Verizon doesn't discriminate against consumers who exercise their rights. You can submit a request, free of charge, through the Verizon Privacy Dashboard.

However, your experience may be impacted if you change your privacy settings or delete certain information. For example, you may not receive certain targeted marketing promotions and you may receive less personalized content. To learn more, visit the Verizon Privacy Dashboard.

If you’re having difficulty canceling your request from your mobile device, try the link in the email from a desktop or laptop computer. The link will take you directly to the correct cancellation page.

Or, sign in to the Privacy Dashboard, then select View or Cancel and follow the prompts.

Yes. Select the Español link in the header of the Verizon Privacy Dashboard for the Spanish version of the dashboard.

To download your information:

• Visit the Verizon Privacy Dashboard and sign in.
• Select Download personal information in the Information requests section. You can download a minimum of 30 days worth of information and select any time frame starting from your first date of service.
• For your security we'll send an authentication code to the email or mobile telephone number associated with your account. Enter this code when requested to verify your identity.

The main categories of information that can be downloaded are:

• Account and Identity - Information that allows us to recognize you and your account.
• Network and customer activity - Information you generate when you use or interact with our products and services.
• Third-party insights - Inferences about you and your activity that we use to personalize your services and offers.

Once you’ve completed your request you’ll see a confirmation notice on your screen.  You’ll get a text or email notice when your download is ready.

Opening the file

The download file will be encrypted and password-protected. When your download is ready, a temporary password will be sent to you. You'll need the password to view your file.  

It may take approximately 45 days for you to hear from Verizon.  We’ll notify you when the download is ready.  For your protection, your download file will automatically expire after 21 days. Once it expires you’ll need to submit a new request.

To delete your information, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete your personal information in the Information requests section. Once you delete personal information, Verizon will stop collecting the categories of information that you deleted. You can't recover the information once it’s been deleted.

If you delete your information, you'll still receive promotions and discount offers from Verizon. Depending on the type of information deleted, the discounts and promotions offered to you may be less personalized and not as relevant to your interests.

We’ll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.

The privacy laws in certain states give consumers the right to say no to the sale of personal information. Verizon doesn’t sell information that personally identifies our customers or other consumers such as name, telephone number or email address. We may share that type of information with directory publishers and for caller ID purposes, and as otherwise described in our privacy policy. We also allow third-party advertising companies to collect information about your activity on our websites and in our apps, for example through cookies and similar technologies, mobile ad identifiers, pixels, web beacons and social network plugins. These ad entities use information they collect to help us provide more relevant Verizon advertisements and other advertising purposes. This activity might be considered a sale under some state privacy laws.

Visit the Do not sell my info page for information about your choices regarding cookies and other technology, as well as additional privacy choices offered by Verizon.

You can download a minimum of 30 days worth of information and select any time frame starting from your first date of service on your current account.

You have the option to correct certain personal information from the Privacy Dashboard. In addition, account information can be edited in your profile settings within the account tab featured in MyVerizon (e.g., home address, password, and billing information).

After you submit your request using the Verizon Privacy Dashboard, you will get a confirmation notification. We’ll also send you a text or email to confirm that your request was successfully submitted.

Once your download is available, a notification will appear at the the top of the Verizon Privacy Dashboard until the file has been deleted. We’ll also send you a text or email notifying when your file is ready.

The main categories of information that can be downloaded are:

• Account and identity
• Network and customer activity
• Third-party insights
• Add-ons
  

The download file will be encrypted and password-protected. When your download is ready, a temporary password will be sent to you. You'll need the password to view your file. The download is available as a CSV or XLS (Excel) file. Both the CSV and XLSare  file formats that are used to store tabular based data. The CSV is a delimited text file that uses commas to separate values. XLS is a Microsoft Office file extension which has a proprietary binary format.  CSV and XLS files can be imported into a spreadsheet using Microsoft Office, OpenOffice, or Google Sheets

Due to the encryption used to protect your downloaded information, Windows and Mac users will need to use a third-party software to unzip the file. This software is available for free from several sources. Please make sure that you download the software from a reputable and safe website. We recommend that you keep the file secure and don't share it once it is unzipped.

You can make up to 2 advanced requests and up to 10 standard requests per 12 month period.

There are a few ways to verify your account when you call Verizon:

• Some home accounts have an account PIN that can be used to verify your account.
• You can request a temporary PIN to your verified device or email to verify your account.

Sign in to the Verizon Privacy Dashboard using your My Fios User ID and password. Depending on the type of request, you may have to complete multi-factor authentication and receive a message with a one-time password.

Verizon stores limited biometric information and because this information may be used to identify customers or as a password, we don’t disclose this information in download files.

Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn’t reach a full connection, such as calls that were placed but not answered, and calls that aren’t billed, such as calls to toll-free numbers and 911.

Information about your interests that we get from third-party advertising partners helps us develop new products and services of interest to you, personalize content and your offers, and is used to customize your Verizon experience.

When you delete it, we permanently delete and stop collecting this information. You will continue to see advertising content from us, but it may feel less personalized or relevant to you.

Virginia residents may submit appeals starting on 1.1.2023. Colorado and Connecticut residents may submit appeals starting on 7.1.2023.

To appeal a denial decision from an individual rights request:

• Sign in to the Verizon Privacy Dashboard.
• Select the Request history link in the Information requests section.
• Select the appeal button next to the applicable denied request to submit your inquiry.

Note: If you don’t see the appeal button and live in CO, CT or VA, submit your request using the link shown below your request history. If you want to submit a privacy inquiry regarding appeal options, use our Privacy Inquiries page.

An authorized agent is a business or someone that is assigned by a Verizon customer to exercise certain privacy choices on your account, such as downloading, deleting or correcting your personal information. We will need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent’s authorization will expire automatically in 6 months unless you renew it.

You can authorize a business or someone as your authorized agent through the Privacy Dashboard. To assign an agent, you’ll need the following information:

• The name and address of the business or someone acting as your agent
• Your contact information; a phone number we can use to link you to your agent.
• The email address of the person who will serve as your agent to exercise your privacy choices.
  

Both you and your agent will be notified whenever the agent exercises a choice on your behalf. You can make up to 2 advanced or up to 10 standard download requests in a 12-month period. Download requests by your agent will count toward this limit.
 
To assign an agent, sign in to the Privacy Dashboard and select Assign and manage your authorized agent. You can only assign one agent at a time to act on your behalf.

Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn’t suspended or disconnected. These choices include the ability to request a download, deletion or correction of personal information and request corrections to some  personal information.
 
Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf. You can make up to 2 advanced download requests and up to 10 standard download requests in a 12-month period. Download requests by your agent also count toward this limit.

You can remove an authorized agent at any time. For agents you have designated, sign in to the Privacy Dashboard and select Assign and manage your authorized agent. Find the name of the agent assigned to act on your behalf. Select Remove agent and follow the instructions to remove the agent from your account. To remove any other agents you have designated, email VZ.CCPA@verizon.com.

We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.

If the file is a zip-formatted file (.zip extension) you’ll need third-party software to open it. We recommend 7zip or Winzip for Windows users or Keka for Mac users. 

If you still can’t view the file, try clearing your temporary internet files located in the History section of your browser. Once you clear your internet cache, temporary files, and cookies, try to download again.

Yes, the password to access your download file may be re-sent as long as it’s within 21 days since the time your file became available for download. If 21 days have passed, the file has expired and you can no longer download the file or receive the password associated with the file.

To request a new password during this period, sign in to the Verizon Privacy Dashboard and select Request history in the Information requests section of the Dashboard. Select the appropriate download request, and select Resend password in the status column.

If you received a notification about a request for or change to personal information, then we received a request through either our dedicated toll-free privacy number or the Verizon Privacy Dashboard to provide the information. We only make this information available if the requester successfully passed security authentication.

If no one on your account initiated this request, it may have been submitted fraudulently and we advise you to take the following immediate actions to secure your account:

• If you suspect fraudulent activity, please review the information on verizon.com/Fraud or contact our Fraud Protection Team at 877.462.5825.
• For additional precautions, we recommend that you:
  • Reset your Verizon account PIN
  • Reset passwords on all your Verizon online accounts as well as non-Verizon accounts, particularly from financial institutions.
• Review your Verizon account to make sure no unauthorized purchases or changes have been made to your account.

You can check the status of your download request by signing into the Verizon Privacy Dashboard. If you haven't been notified that the file’s ready after 45 days, email VZ.CCPA@verizon.com.