Home Phone Services Overview

Fios Digital Voice is an advanced voice service on Verizon's 100% fiber-optic network that connects to your home using an optical network terminal (ONT). It has a wide variety of enhanced calling features that provide more control and flexibility than traditional voice service. You can also manage your calls from any computer with an Internet connection with the FDV Online Account Manager.

Traditional telephone service is delivered through a pair of copper wires that run from the telephone lines along the road to a box on the outside or inside of your home called a Network Interface Device (NID). Traditional Copper Voice service provides standard calling features.

You can manage your home phone service on any of the following:

• My Fios app
• My Verizon
• Fios TV, using your Fios remote press,
  • Menu > Fios Digital Voice, or
  • Menu > Customer Support > Phone > FDV, or
  • Channel 131, Learning On Demand

For additional support and information go to:

• Menu > Customer Support > Phone > FDV
• Channel 131, Learning On Demand

All Fios Digital Voice calling plans include the following calling features at no additional cost:

For additional information please visit Fios Digital Voice.

These features can be added for an additional fee:

• Virtual Number(s)
• Pick Your Own Area Code Number(s)
• Directory Assistance
• Operator Assistance
• Directory Listing Plans
• World Plans

Yes, you will be able to make and receive calls while you are online, sending files and instant messaging on your computer.

Yes, Fios Digital Voice supports TTY services.

The following calling features are available with traditional voice calling service:

Yes, an answering machine is compatible with Voice Connect. If you have signed up for voicemail as part of your Voice Connect service, you should set the answering machine to five rings, so that it picks up the call before Voice Connect voicemail engages.

Note: For an incoming call, the caller will hear five rings before reaching your voicemail greeting. This is a system setting and cannot be changed.

The Verizon Voice Link device uses three AA batteries.

To test the current battery power level, unplug the power cord and wait 10 seconds:

• If the battery indicator is solid red or blinking red, your batteries need to be replaced

To replace the batteries:

• Unplug the AC power and phone cords from the device
• Remove the device from the mounting bracket
• Lift the battery compartment cover
• Remove the old batteries and insert three new AA batteries

You should test and replace your batteries regularly. You should keep extra batteries on hand to make and receive calls, including 911 calls in case of a power outage.

Yes, in case of an emergency, you would dial 911. The device that was professionally installed in your home will identify your address for the 911 systems and operator. It is critical that you NEVER remove the device from your service location.

Enter the keys # # 5 6 * n # to set the TTY mode. Select the ‘n’ value from the list below:

n=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.

n=1: TTY full mode. Transmit and receive the TTY characters.

n=2: VCO mode. Receive TTYthe speaker.

n=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.