Support Phone Home Phone Services

Home Phone Services Overview

Verizon offers several types of home phone services, depending on what is available in your area. We currently support the following:

  • Fios Digital Voice (FDV)
  • Traditional home phone service
  • Voice Link
  • Fios Digital Voice overview
  • Traditional home phone service overview
  • Verizon Voice Link

Fios Digital Voice is an advanced voice service on Verizon's 100% fiber-optic network. It has enhanced calling features that give you control and flexibility when making and receiving calls.

With Fios Digital Voice, you can also set up a backup phone number where calls can be forwarded, in case there’s a service outage. Once service has been restored, the forwarding will automatically stop.

You can manage your calling features and your calls from any device in the My Fios app or My Verizon.

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For more information about FDV, visit the links below.

Download user guide

Learn more

Frequently asked questions

  • What are some of the differences between Fios Digital Voice and Traditional Copper Voice service?

  • Fios Digital Voice is an advanced voice service on Verizon's 100% fiber-optic network that connects to your home using an optical network terminal (ONT). It has a wide variety of enhanced calling features that provide more control and flexibility than traditional voice service. You can also manage your calls from any computer with an Internet connection with the FDV Online Account Manager.

    Traditional telephone service is delivered through a pair of copper wires that run from the telephone lines along the road to a box on the outside or inside of your home called a Network Interface Device (NID). Traditional Copper Voice service provides standard calling features.

  • Where can I manage my home phone service?

  • You can manage your home phone service on any of the following:

    • My Fios app
    • My Verizon
    • Fios TV, using your Fios remote press,
      • Menu > Fios Digital Voice, or
      • Menu > Customer Support > Phone > FDV, or
      • Channel 131, Learning On Demand

    For additional support and information go to:

    • Menu > Customer Support > Phone > FDV
    • Channel 131, Learning On Demand
  • What standard features come with Fios Digital Voice calling plans?

  • All Fios Digital Voice calling plans include the following calling features at no additional cost:

    • Call Forwarding
    • Call Forwarding with Scheduling
    • Caller ID with Name
    • Caller ID Block
    • Call ID on TV (where available)
    • Call Logs
    • Call Notification
    • Call Return
    • Call Waiting
    • Call Waiting with Caller ID
    • Call/VM Screening
    • Distinctive Ring
    • Do Not Disturb
    • Speed Dial 100
    • Three-Way Calling
    • Voice Mail
    • Backup Number
    • Individual Phone Book & Calendar with Synchronization to Outlook
    • Administrator Function (multi-lines)
    • Anonymous Call Rejection
    • Locate Me
    • Incoming Call Block
    • International Call Block
    • Place A Call
    • Schedule Call
    • Simultaneous Ring
    • Free “In-Network” Calling (applies only to the Per Minute Plan)

    For additional information please visit Fios Digital Voice.

  • What other features are available with Fios Digital Voice plans?

  • These features can be added for an additional fee:

    • Virtual Number(s)
    • Pick Your Own Area Code Number(s)
    • Directory Assistance
    • Operator Assistance
    • Directory Listing Plans
    • World Plans
  • With Fios Digital Voice, can I talk on the phone and use my computer at the same time?

  • Yes, you will be able to make and receive calls while you are online, sending files and instant messaging on your computer.

  • Does Fios Digital Voice support TTY (Text Telephone) for the deaf and hard-of-hearing?

  • Yes, Fios Digital Voice supports TTY services.

Traditional home phone services are generally located in areas where Fios Digital Voice is not available.

Standard phone service is delivered through copper wires that run from telephone lines to a network interface device (NID), which connects throughout your home.

If you are a High Speed Internet (HSI) subscriber, your broadband service is provided over these traditional copper wires. For more information about FDV, visit the links below.

Learn more about HSI

High Speed Internet (HSI) Routers

Setup or Install

Frequently asked questions

  • What standard features come with traditional voice calling plans?

  • The following calling features are available with traditional voice calling service:

    • Anonymous Call Block
    • Busy Redial
    • Call Block
    • Call Forwarding
    • Call Forwarding Busy Line/Do Not Answer
    • Caller ID
    • Call Intercept
    • Call Trace
    • Call Waiting ID
    • Call Waiting / Call Waiting Cancel
    • Distinctive Ring
    • Do Not Disturb
    • Home Voice Mail
    • OnePoint Voice Mail
    • Priority Call
    • *69 - Return Calls
    • Select Call Forwarding
    • Selective Call Blocking
    • Speed Dialing
    • Three-Way Calling
    • Ultra Forward
  • Will I have dial tone on my traditional phone service if there’s a power outage?

  • Yes, you will have dial tone as long as you are using a corded phone.

Verizon Voice Link provides you with a highly reliable home phone service by utilizing a wireless signal received by a professionally installed device.

At all times, Voice Link must be plugged in, using the provided AC adapter power cord. In the event of a power outage, your device is equipped with a backup battery that will allow you to send and receive calls for up to two hours talk time, or up to 36 hours standby.

At this time, Verizon Voice Link is not compatible with monitored home security systems, fax machines, DVR services, dial-up pay per view, credit card machines, and medical alert services (e.g. Life Alert). Currently, we do not provide data (HSI/DSL) service with Verizon Voice Link.

For more information about Verizon Voice Link, refer to the user guide.

Download user guide

Frequently asked questions

  • Is a telephone answering machine compatible with Verizon Voice Link?

  • Yes, an answering machine is compatible with Verizon Voice Link, if voicemail is included with your plan. Set the answering machine to five rings so that it picks up the call before Verizon Voice Link voicemail engages.

    Note: For an incoming call, the caller will hear five rings before reaching your voicemail greeting. This is a system setting and cannot be changed.

  • How do I test and replace the backup batteries?

  • The Verizon Voice Link device uses three AA batteries.

    To test the current battery power level, unplug the power cord and wait 10 seconds:

    • If the battery indicator is solid red or blinking red, your batteries need to be replaced

    To replace the batteries:

    • Unplug the AC power and phone cords from the device
    • Remove the device from the mounting bracket
    • Lift the battery compartment cover
    • Remove the old batteries and insert three new AA batteries

    You should test and replace your batteries regularly. You should keep extra batteries on hand to make and receive calls, including 911 calls in case of a power outage.

  • Will I receive the same 911 support with Verizon Voice Link as with my traditional landline phone service?

  • Yes, in case of an emergency, you would dial 911. The device that was professionally installed in your home will identify your address for the 911 systems and operator. It is critical that you NEVER remove the device from your service location.

  • Can I relocate the Verizon Voice Link device within my home?

  • If you need to move or relocate the device for any reason, DO NOT move it on your own. Moving the base device could impact the 911 capabilities and signal strength. Please call Verizon for technical assistance.

  • What services are not compatible with Voice Link?

  • At this time, Verizon Voice Link is not compatible with monitored home security systems, fax machines, DVR services, dial-up pay per view, credit card machines, and medical alert services (e.g. Life Alert). Currently, we do not provide data (HSI/DSL) service with Verizon Voice Link.

  • How do you set the TTY mode?

  • Enter the keys # # 5 6 * n # to set the TTY mode. Select the ‘n’ value from the list below:

    n=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.

    n=1: TTY full mode. Transmit and receive the TTY characters.

    n=2: VCO mode. Receive TTYthe speaker.

    n=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.

See also: