Looking for help with your router? See these pages for assistance.

User guides

Can’t connect

Manage Wi-Fi settings

Other Equipment

As technology changes, we upgrade our routers. Some customers use routers that we no longer support. If you are currently using one of our legacy routers, see information below to learn how to setup and install or resolve issues.

  • User guides
  • FAQs

Frequently asked questions

  • What do the router status lights indicate?

  • The color of your router status light may help troubleshoot connection issues. Refer to the user guide of your router for specific details on what the color of the router status lights indicate.

  • Where do I locate my Wi-Fi name and password?

  • Check the label on your wireless router for the default Wi-Fi network name and password. This only applies to wireless routers.

  • Where do I find my router username and password?

  • Check the label on your router for the default username and password. If you changed your router password and have forgotten it, you may have to reset your router to the factory defaults.

  • How do I reset my router to the factory default settings?

  • If you have your current router username and password, you can log in to your router to restore factory defaults.

    To log in to the router, open a web browser and enter http://192.168.1.1 in the address field.

    You can also use the reset button on the router to Reset Router to Factory Default Settings.

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