Looking for help with your router? See these pages for assistance.

User guides

Can’t connect

Manage Wi-Fi settings

Other Equipment

As technology changes, we upgrade our routers. Some customers use routers that we no longer support. If you are currently using one of our legacy routers, see information below to learn how to setup and install or resolve issues.

  • User guides
  • FAQs
  • Retired Equipment

User Guides

Frequently asked questions

  • What do the router status lights indicate?

  • The color of your router status light may help troubleshoot connection issues. Refer to the user guide of your router for specific details on what the color of the router status lights indicate.

  • Where do I locate my Wi-Fi name and password?

  • Check the label on your wireless router for the default Wi-Fi network name and password. This only applies to wireless routers.

  • Where do I find my router username and password?

  • Check the label on your router for the default username and password. If you changed your router password and have forgotten it, you may have to reset your router to the factory defaults.

  • How do I reset my router to the factory default settings?

  • If you have your current router username and password, you can log in to your router to restore factory defaults.

    To log in to the router, open a web browser and enter in the address field.

    You can also use the reset button on the router to Reset Router to Factory Default Settings.

Retired Equipment

  • Retired Fios Equipment

  • The devices listed here are older-generation, "retired" equipment. If you experience problems we'll do our best to troubleshoot but if it fails or can no longer support your services, you may need to replace it by renting or purchasing a newer model from Verizon, or using your own Verizon-branded compatible model (if applicable).

    • MI424WR rev grouter
      Verizon MI424WR rev G Router
    • MI424 router
      Verizon MI424WR Router
    • 9100 em router
      Verizon 9100EM Router


    • 9100 vm router
      Verizon 9100VM Router
    • dlink 604 router
      D-Link DI-604 Router
    • dlink 624 router
      D-Link DI-624 Router


    • Actiontec MI424WR router
      Actiontec MI424WR Router
    • Ri408 router
      Actiontec RI408 Router


    Recycle Icon of green arrows in the shape of a triangleRetired equipment does not need to be returned to Verizon. Go Green! Recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.

    Ready for an upgrade?

    We want you to have the best experience possible. If you have an older model router, it may be time for an upgrade. Newer model routers will provide a stronger wireless signal, faster in-home Wi-Fi, and rock solid WPA2 security. Some models include advanced features like Parental Controls, Guest Wi-Fi and remote management with the MyFios app.

    To upgrade or for more information, log into your account.

See also: