Roadside Assistance FAQs

Roadside Assistance is a service offered by Verizon that provides everything from battery boosts to towing service. With Roadside Assistance you're covered anywhere in the US, including Puerto Rico, and Canada - whether you're in your own eligible vehicle, a friend's vehicle or a rental.

You can even lend your mobile device to a friend or family member, and they'll be covered, too. Your mobile device simply needs to be at the location where service is provided.

Services covered for no additional charge for eligible vehicles include:

• Towing up to 10 miles
• Charging your car's battery
• Delivering 3 gallons of gas or diesel fuel
• Removing a flat tire and replacing it with your spare tire
• Winching

Get Roadside Assistance

It costs $4.99/month for each enrolled line on your account.

Note:

• Towing over 10 miles is charged at a $5/mile rate.
• If the enrolled mobile device isn't at the service location, there's a Pay Per Use charge of $115 (if towing is needed) or $70 (without towing).

You can sign up for Roadside Assistance on the Add-ons & Apps page in My Verizon.

Note: The service follows the device, so you must have an enrolled device with you to receive Roadside Assistance. If you have more than one eligible device on your account, you may want to enroll each device.

Need help right now? Contact Roadside Assistance for help

While you don't have to pre-register your vehicles to request help through the Roadside Assistance service request portal, we encourage you to add your vehicle's details prior to use. This will make it easier to request emergency roadside services in the future.

You can register up to 10 vehicles.

Note: Call **ROAD from your Verizon smartphone to have a link to the Roadside Assistance service request portal sent to your phone. Airtime, message and data rates may apply.

Another person can receive Roadside Assistance if the enrolled device is present where assistance is needed. The service follows the phone, not any one individual or vehicle.

Note: The enrolled member’s name and mobile device number must also be confirmed.

Your coverage becomes effective 48 hours after your enrollment in the program.

If immediate service is needed within the first 48 hours, you'll be charged the Pay Per Use rate of $115 (if towing is needed) or $70 (without towing).

There's a limit of 4 service claims within 1 year for no additional charge. Service claims reset on your enrollment anniversary date.

Commercial rates can be arranged for service after the limit has been reached or for services not covered.

Roadside Assistance is specific to your mobile device number, so service will be provided for any eligible vehicle you're driving or riding in, as long as the enrolled mobile device is present when services are given.

Note: Roadside Assistance doesn't cover the following vehicles:

• RVs
• Boats
• Trailers
• Vehicles with more than two axles
• Vehicles with more than four wheels
• Vehicles designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles)
• Vehicles exceeding 10,000 lbs gross vehicle weight

You'll only need the mobile device that's enrolled in Roadside Assistance with you to receive service.

Note: The enrolled member’s name and mobile device number must also be confirmed.

You can:

• Request Roadside Assistance online – Save time and immediately access the service request portal
• Call:
  • #ROAD (#7623) from your enrolled phone
  • 1-87-ROADSIDE from any phone

Roadside Assistance will prepare a request for service dispatch. You'll need to provide the following information:

• Vehicle type (i.e., make, model and color)
• Your location (the nearest major street/crossroad, if known)

Note: If the cost of the service exceeds the amount covered by Roadside Assistance, you're responsible for any additional charges. Any additional cost is collected during the initial call to Verizon Roadside Customer Service (e.g., a tow claim that exceeds 10 miles will result in an additional $5/mile fee).

You have the option to receive a text message that includes:

• The name of the company providing service to you
• The providing company's phone number
• Estimated time of arrival

You can opt-in or out at anytime.* Text confirmation alerts are sent to your Verizon mobile device, unless you provide an alternate mobile number when you contact Roadside Assistance.

Note: You'll receive one text message per dispatch.

Here's an example alert:

Verizon Roadside Assistance
ABC Towing
555-555-5155
5:30 PM
1 msg/query. Reply HELP for help. STOP to cancel. Msg&Data Rates May Apply.

*Message and data rates may apply. If you no longer want to receive text message alerts, you can respond STOP to the original text message or contact Verizon Roadside Assistance Customer Service.

No. You'll need to verbally agree (opt-in) to receive a text message alert.

Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads. Roadside Assistance from Verizon may not be available in all areas due to such regulations and rules.

In such areas, only certain service vehicles that have been designated by local authorities are authorized to perform service. If you happen to require service in one of these areas, the Verizon Roadside Assistance Customer Service Representative will assist you with your options.

The Roadside Assistance program can’t ensure safety. If there are safety concerns, you should call 911 first.

Yes, prior to securing your own roadside services, contact Verizon Roadside Assistance for pre-approval. You may be reimbursed up to $80.

To receive reimbursement, simply submit the original receipt from the service provider, along with your name, address, authorization number and mobile number to the address below. Claims must be postmarked within 60 days of the date of service.

Verizon Roadside Assistance Program
PO Box 5039
Carol Stream, IL 60197-5039