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Verizon GizmoWatch™ 2 - Support Overview

Find device-specific support and online tools for your GizmoWatch 2.
Activate and setup

Learn how to set up your GizmoWatch 2.


Verizon info

GizmoWatch 2 User Guide (PDF)


Troubleshoot GizmoWatch 2

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

GizmoPal / GizmoWatch / GizmoGadget - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Gizmo wearable.

GizmoWatch 2 - Activate / Set Up Device

Here's how to set up your child's GizmoWatch 2 using the GizmoHub app.

GizmoWatch 2 - Change Watch Face

Here's how to change the watch face on your child's GizmoWatch 2.

GizmoWatch 2 - Link to Smartphone

Here's how to troubleshoot if your GizmoWatch 2 isn't connecting to the caregiver's smartphone.

GizmoWatch 2 - User Guide (PDF)

Get instructions on how to set up, pair and access features for the GizmoWatch 2. Use the GizmoHub app to locate and communicate with all Gizmo devices.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Video: Verizon GizmoWatch 2
(length: 1:00)
GizmoWatch 2 is a kid-friendly smartwatch designed with your child's safety in mind. It's chock-full of features parents will love, like a GPS locator, reminders and easy-to-use parental controls. This is one smartwatch that fosters independence while helping to provide parents a little peace of mind.
Length: 1:00

Battery & Power

GizmoWatch 2 - Charge the Device

Here's how to charge your GizmoWatch 2.

GizmoWatch 2 - Check Battery Life

Here's how to check the battery life on your GizmoWatch 2.

GizmoWatch 2 - Clean Charging Port

Here's how to clean the charging port for your GizmoWatch 2 if your device won't charge.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

GizmoWatch 2 - Call a Number

Here's how to make and end a call on your GizmoWatch 2.

Camera, Photos & Videos

GizmoWatch 2 - Choose Contact Picture

Here's how to choose a picture for a contact on your GizmoWatch 2.

Device ID & Info

GizmoWatch 2 - View Device ID (ESN / IMEI / MEID)

Here's how to view the IMEI on your GizmoWatch 2.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

GPS & Location Based Services

GizmoWatch 2 - Send Location Update

Here's how to send a location update from your GizmoWatch 2.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

GizmoWatch 2 - Activities and Gadgets

Here's how to access fun activities and gadgets on your GizmoWatch 2.

GizmoWatch 2 - View Home Screen Panels

Here's how to view the different Home screen panels (e.g., Control panel, Contacts, Gadgets, etc.) on your GizmoWatch 2.

Operating System & Software

GizmoWatch 2 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your GizmoWatch 2 if it has a blank screen or you can't make or receive calls.

GizmoWatch 2 - Power the Device On / Off

Here's how to turn your GizmoWatch 2 on or off.

GizmoWatch 2 - View Software Version

Here's how to view the software version on your GizmoWatch 2.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Sounds, Volume & Audio

GizmoWatch 2 - Set Ringtone

Here's how to set a ringtone on your GizmoWatch 2.

GizmoWatch 2 - Volume Controls

Here's how to adjust the volume on your GizmoWatch 2.

Status Indicators/Lights

GizmoWatch 2 - View Signal Strength

Here's how to view signal strength on your GizmoWatch 2.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

GizmoWatch 2 - Create and Send a Text Message

Here's how to create and send a text message on your GizmoWatch 2.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.