Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon GizmoWatch™ 2 - Support Overview

Find device-specific support and online tools for your GizmoWatch 2.
Activate and setup

Learn how to set up your GizmoWatch 2.


Troubleshoot GizmoWatch 2

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

GizmoWatch 2 - Activate / Set Up Device

Here's how to set up your child's GizmoWatch 2 using the GizmoHub app.

GizmoWatch 2 - User Guide (PDF)

Get instructions on how to set up, pair and access features for the GizmoWatch 2. Use the GizmoHub app to locate and communicate with all Gizmo devices.

Basics

GizmoWatch 2 - Link to Smartphone

Here's how to troubleshoot if your GizmoWatch 2 isn't connecting to the caregiver's smartphone.

Video: Verizon GizmoWatch 2
(length: 1:02)
GizmoWatch 2 is a kid-friendly smartwatch designed with your child's safety in mind. It's chock-full of features parents will love, like a GPS locator, reminders and easy-to-use parental controls. This is one smartwatch that fosters independence while helping to provide parents a little peace of mind.
Length: 1:02

Battery & Power

GizmoWatch 2 - Charge the Device

Here's how to charge your GizmoWatch 2.

GizmoWatch 2 - Check Battery Life

Here's how to check the battery life on your GizmoWatch 2.

GizmoWatch 2 - Clean Charging Port

Here's how to clean the charging port for your GizmoWatch 2 if your device won't charge.

Calling & Dialing

GizmoWatch 2 - Call a Number

Here's how to make and end a call on your GizmoWatch 2.

Contacts

GizmoWatch 2 - Choose Contact Picture

Here's how to choose a picture for a contact on your GizmoWatch 2.

Device ID & Info

GizmoWatch 2 - View Device ID (ESN / IMEI / MEID)

Here's how to view the IMEI on your GizmoWatch 2.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

GPS & Location Based Services

GizmoWatch 2 - Send Location Update

Here's how to send a location update from your GizmoWatch 2.

Home Screen

GizmoWatch 2 - Activities and Gadgets

Here's how to access fun activities and gadgets on your GizmoWatch 2.

GizmoWatch 2 - Change Watch Face

Here's how to change the watch face on your child's GizmoWatch 2.

GizmoWatch 2 - View Home Screen Panels

Here's how to view the different Home screen panels (e.g., Control panel, Contacts, Gadgets, etc.) on your GizmoWatch 2.

Operating System & Software

GizmoWatch 2 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your GizmoWatch 2 if it has a blank screen or you can't make or receive calls.

GizmoWatch 2 - View Software Version

Here's how to view the software version on your GizmoWatch 2.

Verizon GizmoWatch 2 Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your GizmoWatch 2.

Sounds, Volume & Audio

GizmoWatch 2 - Set Ringtone

Here's how to set a ringtone on your GizmoWatch 2.

GizmoWatch 2 - Volume Controls

Here's how to adjust the volume on your GizmoWatch 2.

Status Indicators/Lights

GizmoWatch 2 - View Signal Strength

Here's how to view signal strength on your GizmoWatch 2.

Text & Multimedia Messaging

GizmoWatch 2 - Create and Send a Text Message

Here's how to create and send a text message on your GizmoWatch 2.