Manage Gizmo devices with the GizmoHub app FAQs

The Unlimited data plan for a Gizmo watch is $10 per month (plus taxes and fees) with no commitment. You can cancel anytime.

Learn how to set up and manage Gizmo watches with the GizmoHub app. Find the User Guide for your Gizmo on our Device support page.

Gizmo Group Chat allows group messaging between Guardians, Caregivers and Gizmo Buddies:

• A Guardian creates a chat group in the GizmoHub app:
  • Gizmo watch must be either a GizmoWatch 2 or GizmoWatch 3. (GizmoWatch Disney Edition does not support Group Chat.)
  • All Buddies in a chat group must be on the same Gizmo account.
  • Guardians can add or delete group members or delete a group entirely.
  • Group Chat supports a maximum of 20 contacts per group, which require at least three participants, including a compatible Gizmo watch.

Learn how to create a Gizmo chat group:

To delete or reset your Gizmo from the GizmoHub app:

1. Make sure your Gizmo is charged and turned on.
2. From the GizmoHub app, tap More.
3. Tap Manage Devices.
4. Tap Child Gizmo Device.
5. Under Device Settings, choose Delete Gizmo.

Note: This will reset the Gizmo and allow you to add it back to a child's profile.

View these pages to learn to reset your Gizmo from the watch itself:

• GizmoWatch
• GizmoWatch 2
• Gizmo Watch 3
• Gizmo Watch3 - Adventure
• GizmoWatch Disney Edition

To care for your GizmoWatch:

• Keep your watch and the charging contacts clean and dry.
• Clean and dry your watch and wrist regularly. Wipe off sweat immediately after exercise.
• Don't scrape the charging contacts with anything metal. Damaged plating may corrode over time.
• Follow the Caring for Your Device instructions in the User Guide for your Gizmo. Find the User Guide for your Gizmo on our Device support page.

GizmoWatch is splash and water resistant, but submerging isn't recommended. To maintain the performance of your GizmoWatch, read the Watch Water Resistance Information in the User Guide for your Gizmo. Find the User Guide for your Gizmo on our Device support page.

To prevent overheating, a video call on the Gizmo Watch 3 and GizmoWatch Disney Edition is limited to 3 minutes. The call will end at 3 minutes or whenever the internal temperature of the watch gets too warm. Here's what you can expect:

• If the watch starts to overheat during the video call, a thermometer icon appears. The user can end the call to keep the watch from getting warmer.
• If the thermometer reaches its max level, the call ends and the device goes into cool-down mode.
• Cool-down can take several minutes, depending on the device temperature and air temperature.
• After the watch cools down you can use it as usual.

You must have GizmoHub app on your smartphone to locate or message the GizmoWatch. Without the app, you can only call the GizmoWatch.

If your GizmoHub app isn't working, get the latest version from Apple App Store or Google Play.

Important: To successfully pair with Gizmo devices, every Caregiver should be using the latest version of GizmoHub app.

If your GizmoWatch isn't charging, the metal contacts of the watch and/or charger may be dirty or corroded. Turn off the device, unplug the charger, and clean the contacts with a 70% isopropyl alcohol wipe.

To reduce the risk of damage to your GizmoWatch, follow the Caring for Your Device instructions in the User Guide for your Gizmo. This guide also contains important information about maintaining the water resistant performance of your watch, as well as safety and operation instructions. Find the User Guide for your Gizmo on our Device support page.

Your Gizmo watch's location reporting depends on the positioning systems available. Gizmo watch tries to detect location in 3 ways, in this order:

• Global Positioning System (GPS) is the most accurate location method:
  • GPS works best outdoors under clear, open sky.
  • Under optimum conditions, locating with GPS can take 15-30 seconds. Accuracy can be within a few yards.
• Wi-Fi Positioning - Indoors or where outdoor GPS is weak, Gizmo scans for Wi-Fi signals to determine location. Accuracy may vary:
  • Location is generally less accurate than GPS.
  • Locating can take 30-40 seconds. Accuracy can be within tens of yards or as much as hundreds of yards.
  • Accuracy depends on a third-party Wi-Fi vendor's location database. If that database is outdated, some locations may not be accurate.
• Cellular Positioning - If GPS and Wi-Fi aren't available, Gizmo watch tries to determine location using cellular (wireless) towers:
  • Accuracy depends on how far away the cell tower is.
  • Location determined by cellular might be accurate within tens of yards, or within a mile if towers are far apart.