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Visual Voicemail Terms & Conditions

This service requires traditional voicemail but does not support all traditional voicemail features, which you can access by dialing *86 from your handset. Download and use of this app will be billed on a per-megabyte basis, or according to any data package you have. Mobile to mobile minutes do not apply. Standard rates apply to any calls, emails or messages initiated from Visual Voicemail.

You may need to call customer care to cancel and if you cancel Visual Voicemail you may lose all stored voicemails and information.

For the Premium Visual Voicemail service and Voicemail to Text for iPhone® service, some voice messages may not be completely transcribed; incomplete messages will end with […]. Only the first 45 seconds of each voice message will be transcribed, so for longer messages, you will need to listen to the voice message itself. Any profane or offensive language also will not be transcribed and will appear as […] in the transcription.

For Voicemail to Text for iPhone service, some features may not be available that are supported on Premium Visual Voicemail service. Please see the Voicemail Comparison chart at http://www.verizon.com/support/voice-mail-comparison/ for more information on all Verizon Wireless voicemail services.

Speech recordings may be collected and stored for a period of 30 days, solely for the purpose of testing and improving transcription technology and performance, subject to the Verizon Wireless Privacy Policy, which can be found at https://www.verizon.com/about/privacy/.

You understand that by selecting "ACCEPT", your messages will be stored and anyone in possession of this device will have access to your voicemail. You further understand that your voicemail messages may be stored in electronic format on this device. To limit unauthorized access to your voicemail, you should consider locking your phone when not in use. Not available in all areas or over Wi-Fi.

If you do not accept all of these terms and conditions, do not use Visual Voicemail.