Now you can schedule appointments at your local Verizon Wireless store to talk one-on-one about getting a new phone or tablet, device troubleshooting, or even your bill. You will also be able to schedule Wireless Workshops and manage any appointments you’ve already scheduled.
It’s all about saving you time and providing a top-notch customer experience. Instead of having to wait around for a Sales Associated on a busy day, you can arrive knowing that you’ll be able to speak to someone promptly after you check in.
There are three ways to set up an appointment or register for a workshop.
- Use the Store Locator on verizonwireless.com. Once you find your store, you will see links for Attend a Workshop, Schedule an Appointment and Manage Existing Appointments. Just click the appropriate link and follow the instructions.
- Use the My Verizon Mobile app, and tap the Workshops & Appointments button at the bottom of the home screen. Then you’ll see the same options as above.
- If you’re in the store already and want to make a future appointment, you can use the Workshops/Appointments section on the My Verizon Express panel of the kiosks available in some Verizon Wireless stores.
A scheduled appointment is a great way to resolve questions about upgrades and your account and get help troubleshooting your device. And attending a Wireless Workshop can ensure you are getting the most out of your mobile device. Whether it’s getting started with a new OS or understanding the basics of 4G LTE, a Verizon expert can provide free instruction. All you have to do is sign up.
No matter the problem or question, the Sales Associates at your local Verizon Wireless stores are ready to help. Just let ’em know when you’re coming by.
And if you're looking for help online, you can always visit the Insurance and Repair page for useful information regarding lost, stolen and broken devices.