Avoid unwanted calls with Verizon Call Filter FAQs

Call Filter screens incoming callers to alert you if a number may be spam, a robocall or fraud. Call Filter detects spam and blocks high-risk spam calls by forwarding to voicemail.

If you're on a standard monthly plan or prepaid plan and have a compatible device, Call Filter (free) is included on your account.

Call Filter (free) gives:

• Spam Detection
• Spam Filter
• Spam and blocked call log
• Allow numbers
• Report spam

Upgrade to Call Filter Plus for even more features:

• Caller ID
• Spam lookup
• Personal block list
• Block by category

Manage features with the Verizon Protect app or Call Filter in My Verizon.

Call Filter is free* for Verizon customers with a compatible device. You can also get:

• Call Filter Plus for $3.99/month.
• Call Filter Plus (multi-line) for $10.99/month (for 3 or more lines).
• Call Filter Plus tools are bundled directly into Verizon's device protection packages, such as Verizon Mobile Protect.

Keep in mind: Devices that aren't compatible with the Verizon Protect app may not be able to upgrade to Call Filter Plus.

*Data usage applies.

Learn how to unsubscribe from Call Filter on your phone or through the My Verizon website: Remove Call Filter from My Verizon

Keep in mind: Deleting the Verizon Protect app doesn't turn off spam filtering. Calls will still be labeled as spam or blocked until you turn off the spam filter or unsubscribe from the service.

Manage Call Filter by installing the Verizon Protect app. Your device must run Android 10.0+ or iOS 16.6+.

If your device isn't compatible with the Verizon Protect app, you can manage Call Filter in My Verizon.

These devices aren't compatible with the Verizon Protect app. However, you can use Call Filter in My Verizon with these devices:

• Android smartphones earlier than Android 10.0 software
• Basic phones
• Home Phone Connect
• Prepaid Android Phone in a box
• Smart accessories in standalone mode (e.g., connected watches)
• Some Google Experience Devices (Red Hydrogen One, Nexus series, etc.)

Device types that aren't compatible with any Call Filter service include:

• Verizon LTE 4G Broadband Router with Voice
• Data only/non-voice capable devices (e.g., tablets, 4G LTE broadband routers, mobile hotspot devices, MiFi internet)
• Smart accessories (not in standalone mode)

Call Filter is available on lines with Dual SIM-capable devices when the eSIM and physical Verizon SIM are active on the device at the same time.

If your line has a Dual SIM-capable phone with:

• Only one SIM activated (i.e., eSIM or physical SIM) — You can use the Verizon Protect app and manage Call Filter through My Verizon (app and website).
• Both SIMs active on Verizon — You can add Call Filter on both lines through My Verizon. However, the Verizon Protect app is eligible with only one SIM at a time. During setup or at any time through the Account tab, you can choose which SIM you want to use with the Verizon Protect app.

If your device isn't compatible with the Verizon Protect app, visit the Services & perks page in the My Verizon app or website to turn on Call Filter.

Keep in mind: Prepaid devices and Business Lines can't use Call Filter through My Verizon.

Visit How to use the Verizon Protect app for instructions to set up and use these Call Filter features:

• Get started with Call Filter
• Manage spam numbers
• Block and unblock numbers
• Manage Neighborhood Filter
• Manage notifications with Call Filter
• Look up a number's city and state
• Opt out of blocking high-risk spam calls on iPhone
• Unsubscribe from Call Filter

For certain devices*, the Verizon Protect app may not work. On these devices, it's best to use and manage Call Filter in My Verizon.

For select Verizon-purchased Android devices*, the Call Filter app can no longer be updated. As a result, some functionality (e.g., spam filter settings) may exist in the app but won't update to our systems or sync with My Verizon. On these devices, it's best to use and manage Call Filter in My Verizon.

Check if your device is or isn't compatible with the Verizon Protect app and if you can manage Call Filter in My Verizon.

Visit My Verizon Website - Manage Call Filter to learn how to turn off your spam filter or update your block preferences in My Verizon.

*Manage Call Filter by installing the Verizon Protect app. Your device must run Android 10.0+ or iOS 16.6+.

Learn How to opt out of blocking high-risk spam calls on iPhone.

On a Verizon-purchased Android device, only the newest, most updated version of the Verizon Protect app will match the settings in My Verizon. To fix this, update* your Verizon Protect app in the Google Play Store.

*Eligible device required. In order to install the Verizon Protect app, you must have an Android phone with Android 10.0 or higher or an iPhone running iOS 16.6 or later.