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Call Filter How to Use Guide

Your phone is your door to the world, and you shouldn't open it for just anyone. With Call Filter, you can screen incoming calls, auto-block spam and report any unwanted numbers. Or, upgrade to Call Filter Plus with Caller ID for added security. Put a name to the unknown numbers, make your own personal block list, and even assess the risk level of incoming calls. Enroll today and start answering with confidence.

Visit our Call Filter FAQs page for answers to common questions.

Subscribe

    Subscribe to Call Filter Plus and get the app

    If you're a current Verizon Customers on an eligible postpaid plan with a compatible device or if you're activating a new compatible device, you will automatically be enrolled in Call Filter, the free version for free spam detection as well as high risk call blocking. Visit Caller Filter's website for a complete list of all eligible devices and available features for each device.

    Follow these instructions to subscribe to Call Filter Plus.

    Subscribe to Call Filter Plus

    The Call Filter app is pre-loaded on most Android™ and some BlackBerry® devices as well as available for download in the Apple® App Store®. To begin using Call Filter Plus (Single line), you can enroll from the Call Filter app, in the My Verizon app, or online in My Verizon. To begin using the free version of the service, see Free Spam Protection below.

    Call Filter app (Android)

    1. Open the Call Filter app.
    2. Tap Account.
    3. Tap Subscription status.
    4. Tap Subscribe now.

    You have successfully subscribed to Call Filter Plus.

    Call Filter app (iPhone®)

    1. Open the Call Filter app.
    2. Tap Get Call Filter.
    3. Tap Subscribe.

    You have successfully subscribed to Call Filter Plus.

    Online in My Verizon

    1. Go to the Add-ons and apps page in My Verizon.
    2. Click View all add-ons.
    3. Scroll to Call Filter and follow the prompts.
    4. You can get Call Filter Plus (Multi-line) for accounts with 3 or more eligible lines for $7.99/mo per account.

    You've successfully added Call Filter Plus through My Verizon.

    My Verizon App

    1. Open the My Verizon app.
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Tap Essentials.
    6. Find Call Filter and tap Learn More.
    7. Choose a line to manage and tap Enroll.
    8. Choose Call Filter Plus, then tap Next.
      • To sign up for Call Filter Plus (Single line), tap the $2.99/mo. per line Call Filter Plus option.
      • To sign up for Call Filter Plus (Multi-line) (requires 3 or more eligible lines), tap the $7.99/mo. for 3 or more lines Call Filter Plus option.
    9. Review your changes and tap I accept the Terms & Conditions, then tap Confirm.

    You've successfully added Call Filter Plus in the My Verizon App.

    10-Day Call Filter Plus Trial

     

    • Android and Blackberry: When you buy or upgrade to a new Android or Blackberry smartphone, you'll automatically be enrolled in the 10-day, risk-free trial of Call Filter Plus. You'll receive a push notification from the pre-loaded Call Filter app when you've been successfully enrolled. The Call Filter app is pre-loaded on most Android and some BlackBerry devices. At the end of your 10-day, risk-free trial you'll have the option to sign up for Call Filter Plus. If you do not choose to sign up for Call Filter Plus you’ll be automatically enrolled in Call Filter, the free version for free spam detection as well as high risk call blocking.
    • iPhone: When you buy or upgrade to a new iPhone, you'll automatically be enrolled in the 10-day, risk-free trial of Call Filter Plus. You'll receive a text message inviting you to download the Call Filter app in the App Store when you've been successfully enrolled. If you don't receive a text message after buying or upgrading to a new iPhone, simply download the app to see if you're eligible for a trial and follow the steps listed to get started. At the end of your 10-day, risk-free trial you'll have the option to sign up for Call Filter Plus. If you do not choose to sign up for Call Filter Plus you’ll be automatically enrolled in Call Filter, the free version for free spam detection as well as high risk call blocking.

    Download the Call Filter app

    Android

    The Call Filter app is pre-loaded on most Android and some Blackberry devices.

    iPhone

    • Go to the Verizon Call Filter page in App Store.
    • If you see an option to update or install, then you'll need to do so. If you don't see an option to update or install, the app is up to date and ready to open.

    You've successfully downloaded or updated the Call Filter app.

     

Spam Calls and Blocking

    Enroll in Call Filter Spam Blocking via My Verizon

     

    The following devices can enroll in Call Filter Spam Blocking through My Verizon:

    • Wireless Home Phone
    • Basic Phones
    • Google Pixel
    • BYOD Android smartphones

    You can turn on Call Filter Spam Block by going to My Verizon online, the My Verizon app, visiting a store or by contacting us. Please note that these devices are not eligible for the Call Filter app and may not be able to upgrade to Call Filter Plus.

    My Verizon app

    1. Open the My Verizon app and sign in if asked to do so.
    2. Open the menu in the top left.
    3. Tap Devices.
    4. Choose the device you want to sign up for Call Filter and tap Manage.
    5. Find and tap Call Filter to add it to your device.

    My Verizon Online

    1. Go to the My Devices page. Sign in to My Verizon if asked to do so.
    2. Find the device you want to enable with Call Filter and tap or click Manage Device.
    3. Scroll down to find the Call Filter section. Tap or click the toggle to the “On” (green) position to enable Call Filter Spam Blocking.

      Note: If you do not see a Call Filter section, Spam Blocking may not be available for your device through My Verizon yet. Which devices can sign up for Spam Blocking via My Verizon?
    4. Accept the Terms & Conditions and tap or click Turn it on.

    You’ve successfully added Call Filter Spam Blocking.

    Mark a number as spam

    Use the Call Filter app to mark unwanted numbers as spam. Once marked, that number will be labeled as spam when they call you again.

    Android

    1. Open the Call Filter app.
    2. Tap Recent Activity.
    3. Under Identified callers & texters, tap the number you want to mark as spam.
    4. Tap Mark as spam.
    5. Add an optional label to remind you how to respond if the number calls you again and tap OK. Tap Confirm. You have successfully marked the number as spam.
    6. You'll also have the option to report this number to us. To report the number, select a category that best describes the type of caller. You can also add any additional details.
    7. Tap Report.

    You've successfully marked and reported a number.

    iPhone

    To enter a number manually:

    1. Open Call Filter.
    2. Tap the + (plus sign) next to My spam list.
    3. Enter a phone number and select a label that best describes the type of caller. Add an optional name to remind you how to respond if the number calls you again.
    4. Tap Add.

    You've successfully marked a number as spam.

    To add a number from the Call Log:

    1. Open call logs and tap on the i icon
    2. Tap share contact.
    3. Tap search call filter.
    4. Tap mark as spam.
    5. Select a label.
    6. Enter a name (optional).
    7. Tap Add.

    You’ve successfully marked a number as spam from your call log.

    Report a number as spam

    Use the Call Filter app to report spam numbers. Reporting unwanted numbers helps us improve the accuracy of the service. We now have multiple ways to report a number as spam for free and premium users.

    Android

    You have 4 options for how to report a number as spam. Select one below to view instructions:

    From the Report screen

    1. Open the Call Filter app.
    2. Tap Report in the upper-righthand corner.
    3. Type in the phone number.
    4. Select the category that applies.
    5. Leave a comment. (optional).
    6. Tap Report.

    You've successfully reported a number as spam.

    From the Recent Activity screen

    1. Open the Call Filter app.
    2. Tap Recent Activity.
    3. Tap the spam number you want to report. If you don't see the number you want to report you need to first mark it as spam. Learn how to mark a number as spam.
    4. Tap Report Number.
    5. Select the category that applies.
    6. Leave an optional comment with any details about the caller that may be helpful to others.

    You've successfully reported a number as spam.

    From your Call Log

    1. Open up your phone’s call logs.
    2. Copy any phone number by holding down on the number and select copy.
    3. Open the Call Filter app.
    4. A pop-up will show “Report copied number?” with the number that was on your clipboard.
    5. Tap Report.
    6. Select the category that applies.
    7. Leave a comment. (optional)
    8. Tap Report.

    You’ve successfully reported a number as spam.

    From a notification

    1. If you have a notification on your device about a spam call that was detected or blocked, tap the notification to report.
    2. A pop up will open that says “Report this number?” with the number auto-populated.
    3. Select the category that applies.
    4. Leave a comment. (optional)
    5. Tap Report.

    You’ve successfully reported a number as spam.

    iPhone

    You have 4 options for how to report a number as spam. Select one below to view instructions:

    From the Report screen

    From your spam list

    From your phone’s call log

    From a notification

    From the Report screen

    1. Open the Call Filter app.
    2. Tap Report in the top left corner.
    3. Type in the phone number that you want to report.
    4. Select the category that applies.
    5. Leave an optional comment with any details about the caller that may be helpful to others.
    6. Tap Report in the top right corner.

    You've successfully reported a number as spam.

    From your spam list

    1. Open the Call Filter app.
    2. Mark the number as spam. To learn how, refer to the Mark a number as spam section in this guide.
    3. In the My spam list section, tap the number you want to report.
    4. Tap Report caller.
    5. Select a category that best describes the type of caller and enter any additional comments about the caller.
    6. Tap Report.

    You've successfully reported a number as spam.

    From your Call Log

    1. Go to your iPhone call log and tap the i icon next to the number you want to report.
    2. Hold down on the phone number until the word Copy appears and then select Copy. (Note: This will not work if there is a name in the main text field, not a number. The name will be copied instead and you will have to manually report the number.)
    3. Open the Call Filter app.
    4. A pop up will open that says “Report this number?” with the number auto-populated. Tap Report.
    5. Select the category that applies.
    6. Leave a comment. (optional)
    7. Tap Report.

    You've successfully reported a number as spam.

    From a notification

    1. If you have a notification on your device about a spam call that was detected or blocked, tap the notification to report.
    2. You will be directed to the Report Number screen with the number auto-populated.
    3. Select the category that applies.
    4. Leave a comment. (optional)
    5. Tap Report.
    6. You've successfully reported a number as spam.

    Automatically block spam calls with your spam filter

    Use the Call Filter app to set up a spam filter to automatically block different types of spam calls.

    Android

    1. Open the Call Filter app.
    2. Tap Block management.
    3. Tap Spam filter
    4. Toggle feature on (spam filter on when toggle is black and to the right).
    5. Select the level of risk you want to block.

    You've successfully turned on your spam filter.

    iPhone

    1. Open the Call Filter app.
    2. Tap the Block tab at the top of the page.
    3. Tap Spam filter.
    4. Toggle feature on (spam filter on when toggle is black and to the right).
    5. Select the level of risk you want to block

    You've successfully reported a number as spam.

    Block a number

    Use the Call Filter app to block a number from calling you. Before you can block a number you need to first mark it as spam. Learn how to mark a number as spam.

    Android

    To block a recently identified number:

    1. Open the Call Filter app.
    2. Tap Recent activity.
    3. Select the spam number you'd like to block. If you don't see the number listed you'll need to first mark it as spam before returning to this step. Learn how to mark a number as spam.
    4. Tap Block number.

    You've successfully added a number to your block list.

    To manually enter a number to block:

    1. Open the Call Filter app.
    2. Tap the Block management.
    3. Tap the + (plus sign) next to My block list.
    4. Enter a number or add from contacts, and enter a name that best describes the type of caller.
    5. Tap Block.

    You've successfully added a number to your block list.

    iPhone

    To block a number from your call log:

    1. Go to your iPhone call log and tap the i icon next to the number.
    2. Tap Share Contact.
    3. Tap the lower More button.
    4. Enable Search Call Filter.
    5. Tap Search Call Filter to lookup the number in the app.
    6. Tap Block Caller.

    You've successfully blocked a number from your call log.

    To manually enter a number to block:

    1. Open the Call Filter app.
    2. Tap the Block tab at the top of the page.
    3. Tap the + (plus sign) next to My block list.
    4. Enter a number and select a label that best describes the type of caller.
    5. Tap Block.

    You've successfully added a number to your block list.

    Block all incoming international calls

    Use the Call Filter app to block all international numbers from calling you.

    Android

    1. Open the Call Filter app.
    2. Tap Block management
    3. Toggle International block on (international block on when toggle is black and to the right).

    You've successfully blocked all calls from international numbers, including from Puerto Rico and U.S. territories. Calls you want may get blocked.

    iPhone

    1. Open the Call Filter app.
    2. Tap the Block tab at the top of the page.
    3. Toggle International block on (spam filter on when toggle is black and to the right).

    You've successfully blocked all calls from international numbers, including from Puerto Rico and U.S. territories. Calls you want may get blocked.

Numbers / Contacts

    Save identified numbers to contacts

    Call Filter identifies unknown numbers not previously saved to your contacts. You can easily save identified numbers to your contacts with Call Filter.

    Android:

    1. Tap Recent activity.
    2. Select the person you'd like to save to contacts.
    3. Tap Add to contacts. You'll be taken to your default contact application to save.

    You've successfully added the number to your contacts.

    iPhone:

    1. Go to your iPhone call log and tap the i icon next to the number.
    2. Tap Create New Contact or Add to Existing Contact.

    You've successfully added the number to your contacts.

Customize and Manage

    Customize your name

    You can create a custom name on the Share Name ID page or in the My Verizon app, or in the Call Filter app. Share Name ID is a free service that lets you customize the name that Call Filter subscribers see on certain outbound calls.

    The Account Owner or an Account Manager can manage Share Name ID. Learn more about account access roles.

    Call Filter app

    Android

    1. Open the Call Filter app.
    2. Tap Account.
    3. Tap Profile.
    4. Tap Edit Share Name ID. You'll be taken to the My Verizon app or web page to edit your name.
    5. Enter the name you wish to display on outgoing calls.
    6. Tap Update.

    You've successfully updated your Share Name ID.

    iPhone

    1. Open the Call Filter app.
    2. Tap Profile.
    3. Tap Edit Name. You'll be taken to the My Verizon app or web page to edit your name.
    4. Enter the name you wish to display on outgoing calls.
    5. Tap Update.

    You've successfully updated your Share Name ID.

    Online in My Verizon

    To add or edit your Share Name ID online:

    1. Go to the Share Name ID page in My Verizon.
    2. Select the name you'd like to manage.
    3. Select one of the options listed.
      Note: if you want to create a custom name, select the option with the Enter Name field and enter the name you wish to display on outgoing calls.
    4. Click Submit.
    5. Click OK in the pop-up window.

    You've successfully updated Share Name ID in My Verizon.

    My Verizon app

    To edit your Share Name ID in the My Verizon app:

    1. Go to the Devices tab and select the device you want to manage.
    2. Tap Edit Share Name ID.
    3. Tap Enter Share Name ID.
    4. Enter the name you wish to display on outgoing calls.
    5. Tap Update.

    You've successfully updated your Share Name ID in the My Verizon app.

    Block a caller's picture

    To block or report a caller's picture:

    1. Open the Call Filter app.
    2. Tap Block management.
    3. Tap Manage caller pictures.
    4. Tap Block/Report Pictures.
    5. Select the caller picture you want to block or report.

    You have successfully blocked a caller's picture.

    Block all caller pictures

    To block all caller pictures from showing on the incoming call screen:

    1. Open the Call Filter app.
    2. Tap Settings.
    3. Tap the checkbox next to Show Caller Pictures so it is blank.

    You have successfully blocked all caller pictures.

    Manage post-call push notifications

    You can set up an alert so you're notified when a spam caller, unknown caller or texter is identified.

    Call Filter app (Android)

    1. Open the Call Filter app.
    2. Tap Settings.
    3. Tap Identified Number Alert to turn alerts on and off. Alerts are on when the check is present.

    You've successfully set up alerts.

    Call Filter app (iPhone)

    1. Open the Call Filter app.
    2. Tap Settings.
    3. Tap Spam Detection Alerts to turn alerts on and off. Alerts are on when toggle is black and to the right.

    You've successfully set up alerts.

Free Spam Protection

    Enroll in Call Filter

    If you're a current Verizon Customer on an eligible postpaid plan with a compatible device or if you're activating a new compatible device, you will automatically be enrolled in Call Filter, the free version for free spam detection and high risk call blocking.

    You can enroll in Call Filter to get just the basics (spam detection, blocking and reporting) for free. To begin using the service, you can enroll from the Call Filter app, in the My Verizon app, or online in My Verizon.

    Learn how to download the Call Filter app.

    Call Filter app

    iPhone

    1. Open the Call Filter app.
    2. If you see the "You're not protected" notice at the top of the screen, tap Turn on for free.
    3. Tap Yes.
    4. Tap OK.

    You've successfully enrolled in the free version of Call Filter.

    Android

    1. Open the Call Filter app.
    2. If you see the "You're not protected" notice at the top of the screen, tap Turn on for free.
    3. Tap Yes.
    4. Tap OK.

    You've successfully enrolled in the free version of Call Filter.

    Online in My Verizon

    1. Go to the Add-ons and apps page in My Verizon.
    2. Click See all eligible add-ons.
    3. Scroll to Call Filter and follow the prompts.

    You've successfully enrolled in the free version of Call Filter through My Verizon.

    My Verizon App

    1. Open the My Verizon app
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Tap Essentials.
    6. Find Call Filter and tap Learn More.
    7. If you have multiple lines on your account, select the ones you want to subscribe to the free version of Call Filter.
    8. Tap Confirm.

    You've successfully enrolled in the free version of Call Filter in the My Verizon App.

    To get more comprehensive protection, upgrade to Call Filter Plus anytime for a monthly charge. Learn how to upgrade to the paid version.

    Unenroll from Call Filter

    You can unenroll from Call Filter anytime. Please note, if you unenroll from Call Filter you won't be able to detect, block or report spam anymore with the Call Filter app.

    Call Filter App

    Android

    1. Open the Call Filter app.
    2. Tap Account.
    3. Tap Subscription status.
    4. Tap Turn off free.
    5. Select reason for turning off and tap Turn off.
    6. Tap OK.

    You've successfully turned off Call Filter.

    iPhone

    1. Open the Call Filter app.
    2. Go to Settings.
    3. Under Account Status tap Turn off.

    You've successfully turned off Call Filter.

    Online in My Verizon

    1. Go to the Add-ons and apps page in My Verizon.
    2. Tap or click Call Filter and follow the prompts.

    You've successfully turned off Call Filter through My Verizon.

    My Verizon App

    1. Open the My Verizon app.
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. On the Your Add-Ons screen tap Call Filter.
    6. Tap Remove.
    7. Tap Remove.
    8. Tap OK.

    You've successfully turned off Call Filter in the My Verizon App.

    Upgrade to Call Filter Plus

    If you're currently enrolled in Call Filter, you can upgrade to Call Filter Plus anytime.

    Call Filter app

    Android

    1. Open the Call Filter app.
    2. Tap Account.
    3. Tap Subscription status.
    4. Tap Subscribe now.

    You've successfully upgraded to Call Filter Plus.

    iPhone

    1. Open the Call Filter app.
    2. Select Subscribe now in the "Get even more with Call Filter Plus" card.

    You've successfully upgraded to Call Filter Plus.

    Online in My Verizon

    1. Go to the Add-ons and apps page in My Verizon.
    2. Click Manage and follow the prompts.

    You've successfully upgraded to Call Filter Plus through My Verizon.

    My Verizon App

    1. Open the My Verizon app.
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Find Call Filter and tap Manage next to the line you want to change.
    6. Choose whether to upgrade a single line, or 3 or more lines on your account.
      Note: If you subscribe three or more lines on your account, all eligible lines will be enrolled in our subscription for $7.99/mo per account.
    7. Tap Continue.
    8. Review your changes and tap I accept the Terms & Conditions, then tap Confirm.

    You've successfully upgraded to Call Filter Plus in the My Verizon App.

    Switch to Call Filter

    If you're currently subscribed to Call Filter Plus, you can switch to Call Filter for access to just the basics (spam detection, blocking and reporting) for free. Please note, if you unsubscribe from Call Filter Plus, all personal settings will be lost.

    Call Filter App

    Android

    1. Open the Call Filter app.
    2. Tap Account.
    3. Tap Subscription status.
    4. Tap Unsubscribe.
    5. Select reason for unsubscribing and tap Unsubscribe.
    6. Select Receive caller pictures or No, thanks.
    7. If you see the "You're not protected" notice at the top of the screen, tap Turn on for free.
    8. Tap Yes.
    9. Tap OK.

    You've successfully switched to the free version of Call Filter.

    iPhone

    1. Go to Settings.
    2. Under Account Status tap Unsubscribe.
    3. Follow the steps to unsubscribe from My Verizon.
    4. Open the Call Filter app.
    5. Tap Turn on for free.
    6. Tap Yes.
    7. Tap OK.
    8. Tap Confirm.

    You've successfully switched to the free version of Call Filter.

    Online in My Verizon

    1. Go to the Add-ons and apps page in My Verizon.
    2. Click Manage and follow the prompts.


    My Verizon App

    1. Open the My Verizon app.
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Find Call Filter and tap Manage next to the line you want to change.
    6. Choose $0 per line Call Filter, then tap Next.
    7. Tap Continue.
    8. Review your changes and tap I accept the Terms & Conditions, then tap Confirm.

    To get more comprehensive protection, you can upgrade to Call Filter Plus anytime. Learn how to upgrade to Call Filter Plus.

Unsubscribe

    Unsubscribe from Call Filter

    If you want to cancel your subscription to Call Filter, you need to unsubscribe in the app, remove it from your account in My Verizon or contact us. Uninstalling the app from your device will not unsubscribe you from the service.

    My Verizon

    To remove the Call Filter service from a line on your account:

    1. Go to the Add-ons and apps page in My Verizon.
    2. Click Manage and follow the prompts.

    You've successfully unsubscribed from Call Filter through My Verizon.

    My Verizon app

    1. Open the My Verizon app.
    2. Tap the menu in the top left.
    3. Tap Account.
    4. Tap Add-Ons.
    5. Find Call Filter and tap Manage.
    6. Tap Manage next to the line you want to change.
    7. Choose the Remove Call Filter option, then tap Next.
      • If you have multiple lines on your account with Call Filter, you'll have the option to remove or keep Call Filter from them.
    8. Tap Continue.
    9. Review your changes and tap I accept the Terms & Conditions, then tap Confirm.

    You've successfully unsubscribed from Call Filter in the My Verizon app.

    Android

    If you have an eligible Android or BlackBerry device, you can also unsubscribe from the Call Filter app on your device:

    1. Go to the Call Filter app on your device.
    2. Tap Account.
    3. Tap Subscription Status.
    4. Tap Unsubscribe.
    5. Tap Continue to confirm your selection.

    You've successfully unsubscribed from Call Filter through the app.

    iPhone

    1. Go to Settings.
    2. Under Account Status tap Unsubscribe.
    3. Follow the steps to unsubscribe in My Verizon.

    You have successfully unsubscribed from Call Filter through the app.

Android is a trademark of Google Inc. Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry.

Call Filter is not available on all calls, on all equipment, or in all areas. Caller ID is not available for restricted or unlisted numbers. Call Filter cannot yet identify or automatically block spam calls that originate outside of the US, but customers with an eligible device can now block all incoming calls from international numbers if they choose. Data charges apply.