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How to get and use Verizon Call Filter

Learn how to get Verizon Call Filter and use it for protection against unwanted calls. Call Filter detects spam and automatically blocks high-risk spam calls by forwarding to voicemail.

Visit our Call Filter FAQs page for answers to common questions.

    Learn to manage spam numbers

    Learn how to turn on the auto block feature and set risk levels:

    Learn how to add someone to your blocked numbers list

    Learn how to add someone to your blocked numbers list.

    Manage Neighborhood filter

    The Neighborhood Filter lets you block calls from all numbers with a specific area code/prefix. For example, if you block the area code/prefix 123.456, all numbers that begin with 123.456.xxxx will be forwarded to voicemail.

    Visit Add / Remove Neighborhood Filter to learn how.

    Manage Call Categories

    Call Filter Plus users can avoid certain call types (i.e., telemarketers, political, non-profits, survey) by using Call Categories blocking. In the Call Filter app, below the Spam Filter, just select the categories you want to block or forward to voicemail.

    View calling activity with app Insights

    Insights is a new feature in the Call Filter app that shows information on calls you receive. The Insights tab shows calling activity and how your calls have been labeled, such as:

    • Spam
    • Blocked
    • Category
    • Location (where calls are coming from)
    • Time range (days of the month calls were received)

    Manage notifications with Call Filter

    Learn how to set up an alert so you're notified when a spam caller, unknown caller or texter calls you.

    Manage pictures

    Learn how to manage pictures with Call Filter.

    Look up a number's city and state

    Find the city and state a call is coming from. Available with Call Filter Plus only.

    How to opt out of blocking high-risk spam calls on iPhone

    To opt out you'll need to turn off Silence Junk Callers in your iPhone settings and also turn off the Call Filter spam filter in the block tab of your Call Filter app or in My Verizon under settings.

    To learn how visit these pages:

    Prepaid customers can request to block or remove Call Filter by contacting us. You will no longer receive spam alerts if unsubscribed.

    Unsubscribe from Call Filter

    Learn how to unsubscribe from Call Filter on your phone or through the My Verizon website:

    Note: Deleting the Call Filter app does not turn off spam filtering. Calls will still be labeled as spam or blocked until you turn off the spam filter or unsubscribe from the service.

    Additional support

    Avoid unwanted calls with Verizon Call Filter FAQs

    Video: Call Filter - What is Robocalling?

    Video: Using Call Filter & Call Filter Plus on iOS

    Video: Using Call Filter & Call Filter Plus on And...

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    Call Filter is not available on all calls, on all equipment, or in all areas. Caller ID is not available for restricted or unlisted numbers. Call Filter cannot yet identify or automatically block spam calls that originate outside of the US, but customers with an eligible device can now block all incoming calls from international numbers if they choose. Data charges apply.