Types of refunds

Refund of a credit balance

Since we bill in advance for certain services, when a customer disconnects service they may end up with a credit balance on their final bill. This credit balance will automatically be refunded if you don’t owe any money on any Verizon accounts. This can take 60 days or more.

If you happen to have a credit balance on your account due to an adjustment or duplicate payment, we can refund that amount to you if you don’t owe any money on any Verizon accounts. Contact us and we can process that request.

Refund of a security deposit

Customers who pay a security deposit at the time of their order will have that refunded when certain conditions apply.

Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit.

The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill.

If you live in Virginia, Verizon holds your deposit for six months. To qualify for a deposit refund, your payment history must show that you paid your bill in full and before the due date for five out the last six bills.

Checking refund status

No worries. To check the status of your refund sign in to My Verizon and:

  • Hover over Billing > select View Bill > Options > Check Refund Status

Don’t have an account?

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Frequently asked questions

  • I don’t recall getting my refund. What should I do?

  • Remember it can take up to 60 days to get a refund of your credit balance. In the meantime, you can do the following:

    Check your bills.

    You can view the last 24 months of your bill in the My Fios app or online in My Verizon.

    View your bills

    Select the method you would like to view your bill history:

    • My Fios app

    • To view your Bill History online in My Verizon, sign in and:

      • Bill from the dashboard History > Bill History

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To view your Bill History online in My Verizon, sign in and:

      • Hover over Billing > select View Bill > History > Bill History

      Don’t have the My Fios app?

      Register now

    Check with your financial institution.

    They will have a record of the refund to your bank or card.

    Note: If you’re still unable to verify that you received it, contact us. We’ll be happy to investigate for you.

  • I disconnected and received my bill, but it doesn’t have the credits I was expecting.

  • If your disconnect order falls within 5 day before or after the bill date, your next bill may not reflect your disconnect request or the associated prorated charges.

  • What happens to my refund if I’m enrolled in Auto Pay?

  • Your refund will be sent back to the bank account or card used to make the last payment.

See also: