Types of refunds
Refund of a credit balance
Since we bill in advance for certain services, when a customer disconnects service they may end up with a credit balance on their final bill. This credit balance will automatically be refunded if you don’t owe any money on any Verizon accounts. This can take 60 days or more.
If you happen to have a credit balance on your account due to an adjustment or duplicate payment, we can refund that amount to you if you don’t owe any money on any Verizon accounts. Contact us and we can process that request.
Refund of a security deposit
Customers who pay a security deposit at the time of their order will have that refunded when certain conditions apply.
Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit.
The refund will be applied to your credit or debit card. If your payment card is not available, the refund will be applied to your bill.
If you live in Virginia, Verizon holds your deposit for six months. To qualify for a deposit refund, your payment history must show that you paid your bill in full and before the due date for five out the last six bills.