Support Phone Local and International Calling
What is the difference between Regional Toll and Long-Distance calls?

Regional toll calls reach beyond your local calling area but remain within the Verizon regional toll area.

  • Your local and extended calling areas are determined by your service plan and by regional boundaries drawn by the federal government. Because of their proximity to the local calling area, regional toll calls are not regarded as long distance calls.
  • Long-distance calls connect to points outside of your regional boundary. The Customer Guide section of your Verizon local directory is your best source of information about local and regional toll calling areas.

Local, regional and long-distance toll calling areas

Local calls

A local call is placed and received within the local service, or calling area.

Verizon currently provides local calling services within your regional calling area.

Your Verizon bill may also include fees for regional calls in your Local Call Summary. These calls are not within your local calling area but within your regional calling area.

Any call which generates a toll, whether a local toll call or long-distance call, can be handled by a provider of your choice.

Regional calls

A regional toll call is placed outside the local service area but within your regional calling area.

Because of their proximity to the local calling area, regional toll calls are not regarded as long-distance calls. However, since regional toll calls connect in areas beyond the local calling area, they are treated differently than a local toll call. Regional toll calling areas vary from region to region.

Please consult the Consumer Guide section of your local phone directory for information about regional toll calling areas.

Long-distance calls

A long-distance call is made from one regional calling area to another.

International calls

International dialing allows you to direct-dial international calls to many countries from your Verizon Voice service, provided you subscribe to a calling plan that allows it.

Direct-dial international calling to some countries may be restricted for a variety of reasons. However, you may place an international call from your Verizon Voice Link phone with a calling card.

Frequently asked questions

  • What types of charges are there for local calls?

  • You may still be charged for calls in your local calling area, as they are determined by the type of plan you have selected.

    • With a flat-rate plan, you can make unlimited direct-dialed local calls for a flat monthly charge
    • With measured-rate or message-rate plans, you are charged for each direct-dialed call, in addition to the plan’s monthly charge
  • How do I find my local calling area?

  • Check the Consumer Guide section of your local Verizon phone directory for the most accurate information about your calling area.

    • Your local calling area is defined by your home exchange (prefix) and your LATA (Local Access Transport Area)
    • This geographic area determines the numbers you can call without incurring a charge
    • Your home exchange includes all the phone numbers in your local calling area
  • What is a LATA?

  • LATAs, or Local Access Transport Areas, define geographical boundaries of local telephone service networks. These boundaries are drawn by the federal government and determine which phone companies can provide local and toll service for each area.

    • Your exchange numbers are the three digits immediately following the area code, as in ### 722-####. The home exchange is always part of your local calling area. However, your local calling area may include additional exchanges and surrounding communities
  • What are the differences between local, regional toll, and long-distance calls?

  • Regional toll calls reach beyond your local calling area but remain within the Verizon regional toll area.

    • Your local and extended calling areas are determined by your service plan and by regional boundaries called LATA (Local Access Transport Area) that drawn by the federal government. Because of their proximity to the local calling area, regional toll calls are not regarded as long distance calls. However, since regional toll calls connect in areas beyond the local calling area, they are treated as a unique type of call
    • Long-distance calls connect to points outside of your LATA regional boundary. The Customer Guide section of your Verizon local directory is your best source of information about local and regional toll calling areas

    To understand the difference between local, regional toll, and long-distance calls, refer to the diagram and definitions below.

    Call distances image

  • How do I call Caribbean locations with Fios Digital Voice?

  • To call Anguilla, Antigua & Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and the Turks and Caicos Islands:

    • Dial 1 > then dial the 10-digit phone number.

    To call other international locations, dial:

    • 011 + the country code + the city code (if applicable) + the phone number.

    To get International Rates and Country Code information,

  • How do I block international dialing?

  • To block international dialing using FDV, Sign in to your Fios Digital Voice Account Manager

    • Administration > International Call Block.

    Check the phone number for which you want to disable international dialing > Save Settings.

    Note: Verizon reserves the right to block calls to certain countries if we determine such calls may be linked to fraudulent or illegal activities, or if a country places any other restrictions on internet traffic.

  • How do I subscribe to international calling?

  • To add an international calling plan to your account, go online, and sign into My Verizon or utilize the My Verizon app.

    Check residential international rates here.

    Even if you do not add international dialing to your calling plan, you will still be able to direct-dial international locations that support the North American 10-digit dialing pattern.

  • How do I use international calling?

  • Direct-dial international calls are placed in a similar manner as domestic long- distance calls.

    An international phone number consists of a country code, a city code and the local exchange number.

    Place an International Call:

    • Dial 011
    • Dial the country code
    • Dial the phone number you wish to reach

    Example: To call a number in France, first dial the International Dialing prefix of "011,” then the country code "33," then the phone number.

  • What is a Mobile terminating charge?

  • Many telecommunications companies outside the United States now impose additional fees to complete telephone calls to wireless devices. These devices include mobile phones, pagers, personal computers and personal digital assistants.

    These additional fees also apply to ranges of telephone numbers for special services, as designated by the foreign telephone administration (e.g., Premium Rated Services); such special services may or may not be wireless.

    To recover these additional fees, Verizon adds a mobile termination charge to all calls completed to wireless devices and special services in the affected countries.

  • Does Verizon offer calling plans for frequent international calls?

  • Yes. The International Plan with City Rates offers customers discounted long-distance rates for a monthly access fee.

    For a list of rates by country, see International Long-Distance Rates.

  • Can I place an international call from my Verizon Voice Link phone?

  • To place a call to a destination outside of the U.S. that uses 10-digit dialing, simply dial the 10-digit phone number as you would when making a domestic call.

    To place a call to a destination outside of the U.S. that can't be dialed direct using 10-digit dialing, you must start with 011. Next, you must use the country code, and then the number you wish to reach.

    For example, if you would like to call a number in France, dial 011, the country code 33, then the phone number.

  • Where can I find more information about your international calling rates?

  • International dialing per-minute rates vary by country and the International Calling Plan you selected. For rate information, visit International Long Distance Rates.

  • If someone calls in from outside the U.S., will you be charged extra?

  • No, you will not be charged a fee if someone calls you from outside the U.S.

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