Voice Connect

Yes, an answering machine is compatible with Voice Connect. If you have signed up for voicemail as part of your Voice Connect service, you should set the answering machine to five rings, so that it picks up the call before Voice Connect voicemail engages.

Note: For an incoming call, the caller will hear five rings before reaching your voicemail greeting. This is a system setting and cannot be changed.

1. Dial *86 from your home phone
2. Follow the voice prompts to:
   • Select your preferred language
   • Create a password
   • Record your greetings
   • Select the greeting callers will hear

How to retrieve it

1. When you have a new message the LED light on your Voice Connect device will blink blue.  You will also hear a “stutter” dial tone.
2. Dial *86 from your home phone. If away, dial your phone number and press # during your voice mail greeting.
3. Follow the system prompts to hear and manage your voice mails.

Voice Connect uses 3 AA batteries. Remove the battery cover to access the battery compartment.

To test, unplug the device from AC power.  If the LED is red, but the device continues to provide dial tone, your batteries are low and you should consider replacing them.  If the device powers off, the batteries are dead or not installed and should be replaced right away.   you should replace the batteries.  Batteries should be replaced every six months, after a power outage, or as needed.

To replace, purchase 3 standard alkaline AA batteries. Remove battery compartment cover and place in battery tray.

As long as you are connected to AC power, Voice connect will work. We highly recommend you insert batteries and regularly replace them since in the event of a power outage or other loss of power you will not be able to use the service, including contacting 9-1-1 for emergency assistance.

Voice Connect is compatible with most monitored home security systems, fax machines, and medical alert services (e.g. Life Alert). Please review the user guide (below) for details on installation.

Currently, we do not provide data (HSI/DSL) service with Voice Connect.

Enter the keys # # 5 6 * n # to set the TTY mode. Select the ‘n’ value from the list below:

n=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.

n=1: TTY full mode. Transmit and receive the TTY characters.

n=2: VCO mode. Receive TTYthe speaker.

n=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.

Voice Connect Low-Cost service is an assistance program that offers a discount to qualified low-income customers. Only eligible customers may enroll.

If you quality for the Low-Cost service, you are eligible to receive a reduced rate on your Verizon monthly bill.

Only one discount is allowed per household and a household is not permitted to receive multiple discounts from multiple providers, e.g., a wireless or broadband (internet) provider.

The Voice Connect Low-Cost service is a non-transferable benefit.

Other providers may use terms like “Lifeline” to describe their assistance program. If you are receiving a discount from another provider you’re not eligible for the Voice Connect Low-Cost discount.

You must meet certain qualifications for the Voice Connect Low-Cost service and you will be required to provide proof of participation in an eligible program, or your income must be at or below the established guidelines.

Consumers who willfully make false statements in order to obtain the discount will be de-enrolled.

To see if you qualify for the Voice Connect Low-Cost discount or to obtain an application, please select an application from the list below.

Voice Connect Low-Cost Application – English (PDF)
Voice Connect Low-Cost Application – Spanish (PDF)