Support Phone Voice Connect Phone Services

Voice Connect

Voice Connect provides you with a highly reliable home phone service by utilizing a wireless signal received by a professionally installed device.

At all times, Voice Connect must be plugged in, using the provided AC adapter power cord. In the event of a power outage, your device is equipped with a backup battery that will allow you to send and receive calls for up to two hours talk time, or up to 36 hours standby, as long as you replenish batteries as needed.

For more information about Voice Connect, refer to the user guide.

Download user guide

Frequently asked questions

  • Is a telephone answering machine compatible with Voice Connect?

  • Yes, an answering machine is compatible with Voice Connect. If you have signed up for voicemail as part of your Voice Connect service, you should set the answering machine to five rings, so that it picks up the call before Voice Connect voicemail engages.

    Note: For an incoming call, the caller will hear five rings before reaching your voicemail greeting. This is a system setting and cannot be changed.

  • How do I setup and retrieve Voice Mail?

  • How to set it up

    1. Dial *86 from your home phone
    2. Follow the voice prompts to:
      • Select your preferred language
      • Create a password
      • Record your greetings
      • Select the greeting callers will hear

    How to retrieve it

    1. When you have a new message, the Menu button on your Voice Connect device will blink blue. You will also hear a “stutter” dial tone.
    2. Dial *86 from your home phone. If away, dial your phone number and press # during your voice mail greeting.
    3. Follow the system prompts to hear and manage your voice mails.

     

  • How do I test and replace the backup batteries?

  • Voice Connect uses 3 AA batteries. Remove the battery cover to access the battery compartment.

    To test, unplug the device from AC power. If the Menu button LED is blinking blue, the batteries are good. If blinking red, look for a message on the device LCD screen for a message regarding the battery. If the device powers off after you remove from AC power, then the batteries are either dead or not installed. Batteries should also be replaced every six months, after a power outage, or as needed.

    To replace, purchase 3 standard alkaline AA batteries. Remove battery compartment cover and place in battery tray.

    As long as you are connected to AC power, Voice connect will work. We highly recommend you insert batteries and regularly replace them since in the event of a power outage or other loss of power you will not be able to sue the service, including contacting 9-1-1 for emergency assistance.

  • Will I receive the same 911 support with Voice Connect as with my traditional landline phone service?

  • Yes, in case of an emergency, you would dial 911. The device that was professionally installed in your home will identify your address for the 911 systems and operator. It is critical that you NEVER remove the device from your service location.

  • Can I relocate the Voice Connect device within my home?

  • If you need to move or relocate the device for any reason, DO NOT move it on your own. Moving the base device could impact the 911 capabilities and signal strength. Please call Verizon for technical assistance.

  • What services are compatible with Voice Connect?

  • Voice Connect is compatible with most monitored home security systems, fax machines, and medical alert services (e.g. Life Alert). Please review the user guide for details on installation.

    Currently, we do not provide data (HSI/DSL) service with Voice Connect.

  • How do you set the TTY mode?

  • Enter the keys # # 5 6 * n # to set the TTY mode. Select the ‘n’ value from the list below:

    n=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.

    n=1: TTY full mode. Transmit and receive the TTY characters.

    n=2: VCO mode. Receive TTYthe speaker.

    n=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.

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